The Westin New York at Times Square
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How has this hotel rated in the past?
Historical Traveler Reviews The Westin New York at Times Square New York City
Spent 7 nights at the Westin April 2003. All our reservation requests had been noted and effected and the staff were beyond courteous. We had a fabulous view from the 33rd floor (corner room .... do it! it is worth the extra) and loved the modern 'clean' decor. I understand more negative comments about the 'heavenly' bathroom; it was just a standard sized bath so perhaps oversold but the shower made up for it!. Best moment ... dinner at Shula's! the staff were fantastic, the food gorgeous, the atmosphere unobtrusive and relaxed and the bill .... quite large! We would go back!
The Westin chain has made a great comeback by providing comfort and service within a reasonable budget. They stumbled big time, however, in their new Times Square property. I have stayed at over 30 Westin properties and found personal service, clean rooms, and magnificent baths to be standard. Westin Times Square failed in each category. Rooms are significantly smaller than in other Westin in-city properties, and the "Heavenly bath" which usually means separate soaking tub and shower, was a typical hotel bathroom with a shallow tub. Minimal sink space.When I arrived, check in was disorganized, with no priority to Starwood members despite the sign and staff posted. Special requests for additional items in the room were noted on my reservation, re-written by the check in desk, but it still took over 7 hours and three requests, ending in a personal demand to see the manager, before I was able to get the minimal service. On top of that, the duvet on the bed (white linen) was stained with what was either cocktail sauce or Russian Dressing. Staff appeared miffed when I asked that at least the cover be removed and changed. Again, what would have been done in a matter of minutes at any other Westin took hours to accomplish here. It's obvious that ths hotel is aiming for an upscale convention crowd -- tons of meeting rooms (but a tiny bar) Lobby looks like an airport lounge. In short, this should be a high end Sheraton, not a Westin. It is, to paraphrase Saturday Night Live, "Not ready for Prime Time." A good choice for people with lower expectations who will spend their time in Theaterland or at the Convention Center, but priced beyond its value. There are better hotels in New York at this price, with better service.
Excellent in every way!
Stayed at The Westin the weekend of 3/28 & 3/29/03. I booked online through the hotel's web site for $189 a night. The hotel was fabulous. The room was very large, quiet and with modern decor. Everything in the hotel and room appear to be brand new. The service was excellent. Room service was quick and very good. The hotel restaurant, Shula's Steakhouse was equally first class. I have nothing but good things to say about the hotel and my stay. Having stayed at other Times Square hotels, I would only use the Westin in the future.
The hotel décor is sleek, modern, minimalism done very well. Our standard room was spacious, immaculate with a very cool modern/stylish décor. It included a pillow-top mattress, large flat screen TV, safe, cordless phone, and high-speed internet connection (no computer). Newspaper was complimentary but only on the weekdays. The bathroom was the highlight which featured a beautiful charcoal faux slate tile with stainless steal sink and counter. The foofoo bath products, bath robe and dual-head shower was great. The staff was very efficient and professional. The only downside would be all the extra charges incurred to enjoy all the amenities. Usage of the music channel or PlayStation through the TV, internet access, local phone calls ($1.50), fitness facility ($10) were all extra. The mini-bar also included a warning that usage of the refrigerator for storing other items would result in a charge. Nonetheless, I would highly recommend staying here.
Best Hotel in Times Square
I have stayed at many hotels in NYC and this is by far the newest and the best property in Times Square. The new Westin New York beats W Times Square entirely. While the "W" tends to be noiser and more friendly toward party-goers, the Westin draws a more sophisticated crowd such as business travelers. The Westin's service is better than all W and Sheraton properties in Manhattan, eventhough it is occasionally understaffed. Rooms are large (for NYC), clean, modern and very efficient. Room rates are, however, too high, unreasonable and uncompetitive at times.
Westin was Wonderful
Stayed at the Westin this past weekend Friday thru Sunday 2-28 thru 3-02-03. The room was nice -(junior suite) with great views you could see the Statue of Liberty. We were on the 34th floor-- elevators were no problem. All staff was helpful and courteous. Dinner at Shula's Steakhouse was delicious - had the Ribeye 22 oz and it was tremendous -- my wife had the Filet and it was like butta ---Great convenient location -- overall a nice new hotel. We will return.
Great hotel despite nightmare
i also stayed at Westin the weekend that the fire alarms went off at 4:30 A.M. I was on 33rd floor and did not leave my room. turned out to be Con Ed transformer that blew and not hotels fault. Staff was very apologetic and did not charge for the night. Putting this aside the hotel was great. staff was friendly. location is excellant especially if you want to see broadway shows. rooms were large modern and very nice as was bathroom. I would stay there again despite what happened with the transformer. That can happen anywhere and was not the fault of the hotel
Went for a weekend. Fire Alarm sounded at 4:00am and continued at different intervals. Told to stay in room but electrical burning smell outside room. Had to leave room to walk down 38 floors. Turns out backup generator did not kick in (overheard did not have right type of fluid ) and stairwells were not lit at all and not marked. 16 people plus 6 kids had to make this trip. Got to lobby firemen everywhere. No water to drink. Took over 4 hours to resolve. Many upset parents and older couples. Staff very unhelpful at time of incident. Be sure and take a flashlight and good luck in emergency. Credited 1 nights stay. Run don't walk to nearest exit.
I stayed at the Westin last week as another treat for myself, and I had an amazing experience. Checking in was easy, and even had someone walk me to the elevator. I had an amazing room on the corner, so I had windows on both sides (room 2109). Dinner (room service) and the bottle of wine I ordered was well prepared, and the presentation was wonderful. I was looking forward to the bath, but the shower (2 stainless steel showerheads!) was quite wonderful! Overall, it was worth the money, and you should try it at least once.
Westin was Wonderful
We stayed at the Westin during the last week of October and had a very pleasant stay. The decor is awesome (slate floors in hallway/bath), modern, and the staff very helpful. A few kinks in operation need to be worked out, but the place just opened a week before our stay. The heavenly bed and bath are an incredible and unique feature to the Westin chain. I am a light sleeper, and the place was quiet (and filled to capacity!) Check in and out were easy. We originally were given a room with one window that looked right into a brick wall, but just one call to the front desk got us a room with 4 windows including the bathroom and a nice view of the city (ask for room 1939). All in all it was worth the 219.00 a night we spent. Wouldn't pay more, though.