The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, Illinois, 60611, United States | 4 star hotel
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This 4 star hotel, located in the Magnificent Mile/River North area of Chicago, is near Hancock Observatory and Tower, John Hancock Center / Observatory, Elizabeth Arden Red Door Spa, and Delle Amiche Salon.
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      Historical Traveler Reviews The Westin Michigan Avenue Chicago

      Heavenly Bed IS heavenly


      Stayed here for a long weekend to see sold-out Dodgers vs. Cubs games.

      On approaching the building, I was a little worried as it looked a little worn for its wear. As another reviewer said, the lobby is small-ish, and the hallways look a little shabby, but the room's decor is a little dark but still quite elegant, despite being a tad small for even 3 people. The outside of our room's door was badly scuffed and scraped, looking more appropriate to a Motel 6 than a semi-swanky place, but the cosmetic appearance of the outside of a door isn't much to quibble over. The inside hallway is a very nice marble, but makes for your conversations to be heard by a hallway passerby. The bed, however, has got to be one of the best beds we've ever slept on (trust me, you won't want to get out of bed), and a pamphlet in the hotel's guide explains why -- when calculated, the linens, pillows and mattress for each double bed are well over $2,000! There are about 6 pillows on each bed and thick white comforters. You're instructed to place cards on the bed if you want the linens to be completely changed daily so as to conserve water. The Heavenly Shower is quite heavenly as well, with dual showerheads, making for nice water pressure. A fluffy robe will be found in your closet. The bathroom was equipped with a coffeemaker and Starbucks coffee--what more can you ask for? There's also a coffee cart at the far east part of the lobby during the day selling Starbucks coffee. If you use the ATM next to the coffee cart, beware -- there's a $2.95 transaction fee. As for location, you could not ask for a better one -- it's right smack dab in the middle of everything, including the swankiest stores, the Hancock Building, tons of restaurants, and walking distance to the beach. There's an "L" station two blocks down and one block over. We got a great rate for $169 booked on the web site -- you cannot beat that!

      Fabulous Location...Room a Little Small


      My 9-year-old son and I spent one night at the Westin while in Chicago to see Disney's Lion King and Blue Man Group. We got a great rate from Hotwire at $78 a night. The hotel lobby is not very impressive...all neutral colors and not large. Our room was not ready at noon when we arrived (as expected with a 3 pm check-in time), but the man at the front check was pleasant and gave my son a Westin Kids' Club sack with a hat, plastic cup and crayons. Our room was ready when we arrived back at the hotel at 5 pm. We were located on the 7th floor overlooking the John Hancock Building...great view of the beautiful little Fourth Presbyterian Church on North Michigan Avenue. Our room was VERY small...fine for the two of us, but it would never work for a family of four! There were two double beds...four pillows on each bed. The room was nicely decorated, and the beds were VERY comfortable. There was a desk with one chair and a more comfortable chair by the window. The armoire held the tv (fairly big screen), and there was a closet with an ironing board, iron, one robe and the telephone directories. The bathroom was fairly large...but the marble counter had only one sink!

      (There could have been two others it was so long!) The shower was INCREDIBLE...two shower heads and heavenly just as they advertise!

      There was a hair dryer and a coffee pot with Starbucks Coffee. And the USA Today and Wall Street Journal were both outside our door in the morning. The hallway was not particularly appealing...the beige metal doors were unattractive. We couldn't really hear any outside noise except when people were talking loudly in the hallway. The hotel employees were all very nice to deal with...we didn't use the concierge because we were already overbooked as it was! We didn't eat at any of their restaurants...dinner was a piece of cheesecake from the Cheesecake Factory directly across the street!!! There isn't a better location on North Michigan Avenue, however! And for a couple, this is a terrific hotel!

      Exquisite corner room view of the Mag Mile!!!


      Comfy, comfy bed!! Service that respected our privacy and needs. Great location to beach, stores and public transportation. Concierge help was terrificn helping us to get to museums, aquarium, Navy Pier, beach and restaurants. The view from the corner, spacious room exhilirated us every morning when we awakened!! Great Hotel!!!

      Loved it!


      Big room and very clean! I got the room for $60.00 from priceline. Worth the $$.

      Disappointed by Westin


      Upon check in at 8:00, we were told that our nonsmoking king reservation was unavailable. Apparently, that is a "special request" despite the fact that they advertise 83% of their rooms are nonsmoking. the check in woman was unfriendly and certainly not apologetic in the least way. She just kept emphasizing they don't guarantee "requests". We were offered a nonsmoking room with two double beds, a smoking king or a junior suite for $30.00 more. We opted for the smoking king; while it wasn't terribly smelly, the scent of stale smoke wasn't present in the room and the hallways reeked of smoke. The wallpaper was ripped in places and there were cobwebs on the ceiling over the bed. We had no in room "complimentary coffee" as advertised and the lotion was leftover from a previous guest (half used). Housekeeping managed to bring us some new lotion with a 15 minute wait; however, they forgot the coffee. The next morning we requested a room change. This woman was somewhat kinder but seemed unwilling to change. She called (I assume) housekeeping to see if it was alright with them. They did okay this, so we went upstairs to pack our things. Housekeeping was cleaning our room. When she saw us packing our things, she asked if we were checking out. I said "No, just switching rooms." She, in an annoyed and snotty voice said, "Why didn't you tell me that?" Then she stomped out of the room and slammed the door. Our new room was cleaner and had full toiletries. Well, almost...we had a basically empty Kleenex box....another call and 15 min. wait for housekeeping. As for amenities, we didn't use the spa services or work out facilities. The TV had HBO and Starz along with the major networks and a few cable channels. We ate dinner at The Grill on a Saturday night. The reservations were at 8:15, but we didn't get in until 8:30. When the waiter asked if we wanted a before dinner cocktail, we replied "no" assuming he meant alcohol, and then til he took our dinner order. He told us that we had 3 side choices with our entrees: broccoli, spinach, or mashed potatoes. I ordered mashed potatoes with my filet mignon. He then asked me if I wanted a tossed garden salad or a tomato salad. I requested a tossed salad with ranch dressing. My husband ordered ribs with tossed salad and mashed potatoes. The waiter asked my husband if he wanted garlic or spinach mashed potatoes. For some odd reason, I didn't get a choice, and I didn't pick up on this until the meal came. My husband says it was the best meal he's ever had. Mine, on the other hand, was cold. When I say cold, I mean, must have been done 10-15 minutes before I was served. The flavor was good, but cold, plain mashed potatoes and cold steak can only be so good. I never got a chance to complain because he never came back to check on us. When the check arrived, I was somewhat surprised to learn that our salads hadn't come with the meal and were an "appetizer" of 6.25 each. While they were tasty, I hate feeling like someone pulled something over on me. The total bill was about $85.00 including tip. The final irritation came when we received the bill under the door. Our "Valentine package" rate had magically changed and suddenly didn't include the valet parking which was $35.00 a night. When we talked with the man at the counter, he said it had been fixed and was a mistake. While I am content that it was fixed and he was kind about it, I am not certain it wasn't a scam to see how many people actually noticed it. Perhaps that is a negative perspective, but after everything else I was highly irritated by this hotel.

      Wonderful Westin


      After deciding that my husband & I needed a weekend away, I submitted a bid for a 4-star hotel on the Magnificent Mile in Chicago. In hindsight, we were absolutely delighted with the location & accommodations of the hotel. The room was elegant, clean, & the bed was, in fact, HEAVENLY!!! From the shopping, dining, unexpected fireworks on the river, & pleasurable stay at the Westin, we look forward to doing it again soon.

      Fantastic Stay!!


      My sister, niece, sister-in-law, my daughter and myself just stayed at the Westin on Michigan Ave. for 2 nights. We had reserved 2 standard rooms and when we checked in, we were very pleased with our rooms. We had conecting rooms, one of them being a corner room. What a view!! The room was large with a very nice sitting area. The other room was much smaller, but clean and nicely decorated. We were very pleased with the accomodations. Very nice marble baths, clean rooms, and the beds were "heavenly"! The one complaint we had is that the Starbucks Cafe was not open when we were there. Didn't try the restaurant as we ate out alot at different places while shopping. We will definetly make the Westin on Michigan Ave. a place to stay on our next year's shopping trip!!

      If you like being bothered


      One problem after another. From the arrogant Revenue Manager, screwed up reservation, unable to check me in at 5pm. No apologies. Dirty room. Meeting room unstaffed. Took over 3 hours to get my toliet unblocked. Unsecured areas all over. Complained and it NEVER gets fixed.

      A great place


      My husband and I stayed at the Westin Michigan Avenue recently and enjoyed our stay there very much. The hotel is beautiful, the service was professional, and the location is perfect. Plus, their Heavenly Bed is fantastic!



      Mangament Sucks. People are rude. Worst stay ever. Too expensive. MANY MANY other hotels in area 50-100 dollars cheaper. What's going on?

      TripAdvisor Reviews The Westin Michigan Avenue Chicago

      4.00 of 5 stars Excellent

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