The Westin Indianapolis
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Historical Traveler Reviews The Westin Indianapolis
Standard Issue Westin
I found the Westin Indianapolis to be pretty much down the middle Westin quality. Nothing extrordinary, nothing awful either. Just normal. Checkin was efficient, I got a room of the "preferred floor" which was fairly large and clean. Broadband worked. Bathroom wasn't top-notch but was clean and I didn't see any of the problems others have reported. Some idiot spent 10 minutes trying to get his key to work in my door at midnight, but I can't blame the hotel for that. Housekeeping was really agressive the morning of my departure. I was surprised that the hotel doesn't print lists of which rooms to clean in which order. Usually hotles like Westin wait to clean the rooms of departing guests until they've checked out. Dinner at Schula's, by myself and a bit late, was fine. I didn't have any problems with smoke, and was happy to find a nice half bottle of Pinot Noir, which was just what I needed. Avoid the valet parking and pull into the public lot that's right next door. There is a direct connection to the hotel.
Loved the Westin!
We had a wonderful stay at the Westin when we attended a wedding downtown Indianapolis. From the Front Desk staff, to the bartender in Shula's, to all the hotel employees we encountered along the way.. everyone was extremely nice and helpful. The rooms were great- lots of light and with great views of downtown and the Capitol building. The beds were the best! If you've never stayed in a Heavenly Bed - they are definately worth it.. it's like sleeping on a cloud! I loved the Heavenly Showers too----although it was tough to get out of that bed!
The Westin sure knows how to do it right. We will definately be back.
What are some of these people thinking???
My wife and I stayed at the Westin Indianapolis for a conference in February. We were highly pleased wit the fantastic staff who were always respectful and went out of their way to provide us with a most enjoyable stay. Yes there was a need for some renovations in the bathroom, but all of the Westin signature ammenities including the heavenly Shower, (don't miss it), helped us to overlook some very slight flaws. Shula's Steakhouse is an amazing place to dine with a great wine list, fantastic food and a great staff. This hotel is centrally located to anything and everything we could want to see in Indianapolis. Even the banquet we attended was wonderful! None of that hotel "rubber chicken" so prevalent throughout the industry. A first class meal served to 300 people no less! What a wonderful and inviting hotel! I can heartily suggest it to anyone looking for a weekend away, a business stay in Indy or a convention!!
"F" in customer service...
Wow...where to start! First off, we arrived at 3:30, which is check-in time. We were the told that our room was not ready because the people in our room requested a late check-out...for 5:00pm!!! They rudely offered to downgrade us from our suite to a double bed room. Stunned, we turned it down and insisted on at least an equal or upgrade for our inconvience.
After waiting in the bar for over an hour, we were told that our suite was finally ready. When we got to the suite, housekeeping had not even been there yet and there were dirty towels, old food, a used disposable razor and garbage all over the room. We were finally moved to a clean room at the suggestion of a very friendly houskeeping staff member.
Upon arrival into the new, clean room, we were unpleasantly surprised. The room was small, had a funny smell, and was poorly laid out. The bed was really, really comfortable, but not enough to relieve all the stress they had caused. The bathroom was tiny and a bit on the gross side-Only one person at a time since you have to back in and back out to use the facility. The morning wake-up was very rude and abrupt with the loud neighbors as well as the construction going on. If you are looking for peace and quiet, you will not get it here!!
The front desk staff was extremely rude and unwilling to help. They appeared to be rather irritated that they were having to work. The conceirge desk seemed to be a gathering place for the employees to "hang out" and complain about the guests and the work they didn't want to do. According to a conversation we overheard, one of the valet parkers apparently does not like to park cars for the "out-of-town shoppers". We never did get an apology for any of the aforementioned inconveniences...
This was definitely the worst hotel stay I have had in the last 20 some years! Rude staff and lack of compensation in the amenities department makes a great recipe for disaster. Next time I will take my chances at a cheap hotel because I think they would at least appreciate the business. Needless to say, we will never stay at a Westin ever again! Too much money for such poor services.
A luxury hotel and Holiday Inn all in one...
This hotel is confused. Parts are like a 5-star (the bed!), other parts are like a Holiday Inn (the bath - yuck!). The bed is truly amazing and comfy - like a big puff that cradles you all night. But Heavenly Bath - no way! None of the baths have been renovated for years (obviously) - there was mildew growing underneath areas they apparently tried to cover with caulk. So, it's billed as a heavenly bath, but I'll be writing to the Westin to tell them otherwise. They did upgrade the countertops and sink/faucet, but who really cares about that when you don't get the whole marble package that you were expecting?! They could use to upgrade their bath products as well. (Hello - where was the shower cap?)
Also, if you're looking for a good night's sleep, forget it! It was so loud in the morning - I could hear EVERYTHING my neighbor was doing. So, just plan on being up early. The furniture is chintzy - nuf said. The minibar was well stocked, as was the movie choices - best movie selection I've ever seen in a hotel.
Hotel amenities - Shulas bar has an OK wine list but really smoky and very old school - good hang out for old white dudes. I suggest traveling to Scholars Inn - much hipper establishment with an excellent wine list. Or walk to Palomino, which is 2 blocks from the hotel.
Location - great for convention or mall goers. I think there's theatre in the area as well.
Service - average. Friendly enough, but they didn't seem too concerned with my moldy tub. They did offer to change my room, but I though - gee, what will be worse in that one?
If you do stay here, ask for a room with a view - it was very nice. I sat by my window on Friday night and watched some fireworks that were going off over the stadium (I think).
My advice to Westin - just be a 5-star and upgrade to the following: better furniture, better soundproofing, more lighting, crown moulding, gut the bathrooms, add a bar setup and vanity areas, nix the cheesy coffee maker, and provide better bath products like Philosophy or Aveda or Molton Brown, etc. And to top it off, build a SPA!!!
What a dump
I selected The Westin Indianapolis based on the description and photographs available on their web site. When I arrived, I was given a suite that was far inferior to those that I have obtained for a fraction of the cost from such chains as Wyndham, Hilton, and even the low cost Comfort Suites. The furniture was ragged and dirty. The carpet needed to be professionally cleaned or at least more thoroughly vacuumed. The curtains and walls were stained. There were dirty fingerprints on the doors. The bathroom floor was dirty and cracked. The tub floor was so filthy that it had turned black. The entire suite had an unpleasant odor. All in all, the suite bore absolutely no resemblance to the extremely misleading photographs on their web site. I immediately returned to the front desk, turned in my key, and left. My plans for a stay at accommodation claiming to be "heavenly" were ruined. To add insult to injury, I had to pay $5.00 for the 40 minutes that I was parked during my brief, unpleasant stay. I will not repeat my mistake by choosing Starwood accommodations in the future.
Not the Best..........
My mother and I stayed here for the Colts/Packers game this past weekend. The location of this hotel is excellent. It's only a short walk to the Circle Centre Mall where there are some nice shops and restaurants. Also, the hotel connects to the RCA Dome and to the Convention Center which was perfect. The hotel room, however, was just OK. The bed was nice if you like soft pillows, but the bathroom had some issues. Since there was no fan in the bathroom, it held a lot of heat and steam. There was black mold growing on the ceiling and around the tub. Not really what I would expect from a Westin property. Also, we ordered room service for breakfast. I had the pancakes. They were undercooked and not as desribed on the menu. It was supposed to come with bananas and pecan maple butter. It didnt. They were nice enough to remove it from the bill with no problems. We had Shula's for dinner. It's very pricey, but excellent. Overall, nice hotel, but would consider staying at other properties if in town again.
Yeah for the Westin Indianapolis
We stayed at this hotel en route home from Michigan. Great room service, great pool, comfy robes to go down to the pool, great new workout "reebook" facilities with individual flat screens on each treadmill -it's easier to work out when watching sex and the city for some-, heavenly beds. Beautiful hotel in a fantastic location near the capitol. The parking is maybe a bit expensive but there might be options to bypass that; we just didn't have time to explore them.
Will stay there when we return to Indinapolis.
Won't stay at any other hotel
My husband and I attend the Supercross race in Indy. every year. Our first year we stayed at the Hyatt. The noise from the hotel stair way, loby, etc..., was unreal! From that year on we have stayed at the Westin! You can not believe the difference! The rooms are very nice, counter service is perfect, room service is wonderful. Everything is very updated and comforting!!! The hotel has access to the RCA Dome without walking outdoors (also to the Circle Center Mall). I liked this place so much I had my company book a company meeting here. We reserved 25 rooms and everyone was talking about how they were going to stay at this hotel from now on! It is WELL worth every penny!!!
A Great Place!!!
Stayed for a family wedding. The employees at the Westin are fantastic.
We ate at Shula's steak house and it was the best service I have ever experienced, and the food was fabulous. The wedding reception went perfect and again the banquet servers were very professional and hospitable. The rooms were spotless and was worth every penny we spent on the entire weekend. Even though we do not stay in a lot of hotels since we live in Indy, we will definitly recommend the Westin for family members visiting and business associates in town.
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