Westin Edmonton

Excellent Service, Great Fitness Facility

We stayed for 3 nights in the middle of December, 2005.

The service was top notch, all the way from the front desk to the wait staff in the restaurant.

The location is great, right near Edmonton Centre, Restaurants and Jasper Ave.

The rooms were spacious and clean, with a great view of the River Valley.

We used the fitness centre while we were there. The equipment is top of the line, with individual TVs built into the consoles of the machines.

We ordered room service and ate in the restaurant one night. The food and service was excellent.

The only complaint is the atmosphere of the Lounge. It is right there when you walk in and doesn't have that intimate feel like most hotel lounges. However, there are plenty of other places to grab a drink right across the street.

Will definitely stay there again next time we're in downtown Edmonton.

Pretty Impressed

We've just returned from Edmonton. We stayed at the Westin for 3 nights. I was a little concern about staying at this hotel after seeing some of the reviews, but I was pleasantly surprised and impressed with the cleaniless, friendly staff and excellent food. Wouldn't hesitate to recommend it to anyone going to Edmonton. The only bad thing during our stay was the elevators were being upgraded and there's sometimes a long wait for it but I didn't mind since we are on holiday.

Liked the Westin

My husband and I just returned from a week at the Westin in Edmonton. I was pretty concerned about this reservation after reading some of the reviews on this site. At check in the two employees checking us in were pleasant. One of them immediately recognized my voice and welcomed me by name since she had called my home earlier to confirm my reservation. We arrived at 11:00 a.m. and were lucky to be able to check in immediately. We stayed on the 15th floor and were given the view we requested. I found the hotel to be fine, the bed great, the double shower head a real treat from the normal showers you will find in a hotel. The one thing I noticed immediately was a bottle of complementary water left in the room. May sound like a little thing but to peole who drink a great deal of water this was a nice touch since in most hotels there is a $4.50 charge. We stayed for 7 nights and a bottle of water was left every day. One of the elevators was being worked on when we arrived and seven days later it was still not working. Since we were on vacation time wasn't an important factor to us so even though at times the wait was longer than usual it really wasn't a big deal to us. So my recommendation? I am a Fairmont kinda gal and usually stay at Fairmont Hotels but found the Westin to be just fine - Go for it!!!

Consistently poor service

A few weeks ago, I was booked into the Westin Edmonton for a week as I opened a new office in town. I had notified the front desk in advance that I was expecting a number of courier packages during the week. Upon check-in, I asked if any packages had arrived. I was told "no". I checked two to three times each day at the desk. On the fourth day, when I called down I was told that two packages had arrived and would be sent up to my room right away. It took 3 calls and over an hour for them to be delivered. It was only after I checked out that I discovered two packages had been delivered the morning I arrived. The hotel lost the internally. When notified by phone, it took three hours for the packages to be found.

This stay was consistent with two previous stays when I've experienced terrible service. Staff levels don't communicate problems up the chain, or across departments. Aside from lots of apologies, management takes no action to satisfy or compensate guests.

My most recent stay was my last. Yes, the Westin beds are great, but that is not enough to bring back my business.

Stay away

Hotel employees use this hotel as a pickup point. Stay away from the bar unless you want a companion for the night.

It's ok.

Yes, it is a Westin. However, the hotel is a little dated and the food in the restaurants is mediocre at best. There are the heavenly beds and the heavenly shower. The only annoying thing is that they don't have full HVAC in the room. In the winter, it's heating only and in the summer, it's cooling only. It becomes a problem in the spring when the weather is warm but the room is still set for heating.

All rooms great

I stayed at the Westin Edmonton for 3 weekends in Jul 2004. Each room was great. (one in the new section was phenomenal)

Can't beat their heavenly bed. On the 4th weekend, I stayed at the Hotel Macdonald, which is a block away and has better views and lots of charm. However, I prefer the Westin.

Great for business stays

I have stayed at the Westin a number of times while on business in Edmonton and have always found it pleasant. The staff are wonderful, the location is convenient to the office of downtown and the LRT system, and the breakfast downstairs is wonderful. I have stayed in both regular rooms and club floor rooms, and both are spacious with comfortable beds. A very pleasant hotel overall.

An easy choice

I travel to Edmonton on business a couple of times a year and always stay at the Westin. It is a very comfortable hotel in the typical Westin fashion. Rates are competitive and location excellent. Restaurants are a little weak but there are a number of decent reataurants close-by.

Traditional rooms are very good

The staff can't be faulted here. I stay at this hotel every 2 months and the traditional rooms are very nice, all equiped with the heavenly bed. Ask for a river view on a higher floor and you will not be dissapointed. The only flaw I have with this property is that despite being a gold starwood guest I have never been offered an upgrade. The soundproofing is good, the shower is nice, the beds are great, always a sound nights sleep here.