The Westin Detroit Metropolitan Airport
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Historical Traveler Reviews The Westin Detroit Metropolitan Airport
Excellent Westin hotel-- but the price... in the airport?
The Airport Westin has what you would expect at any other Westin. But I would have expected that because it is in the Northwest terminal, that at least there would be Airport info in the rooms like a Northwest Travelers magazine, flight info on the TV, etc. At $249 for a 5 hour stay for a layover, you'd think that the hotel operator would have a 'lighter' rate. Even though there is a webrate for $199, they won't honor it unless you make it online.
The best Detroit hotel - period
This has to be the best airport hotel in the country. Absolutely no plane noise yet inside the main airport terminal. There's an Asian serenity and class that is amazing. All the local travel writers have been impressed - except with the high-priced Asian style only restaurant. In my opinion, this is the best 4* hotel in the Detroit area and worth the drive to stay here even if you aren't flying. The hotel fees are actually the same or lower than comparable big city hotels. The valet parking is $15/day vs. $28+ in Chicago. The cheaper option is $11 self-park. The telephone fees are as high as other city hotels - but there is the $16/day unlimited phone fee with unlimited HSI in room and domestic long distance. The only downside is the previously noted only,very expensive, on-site restaurant. There are only four breakfast entrees ($11-14) so we picked the $14 buffet. Room service was $23 for two desserts - no beverages. But the visual beauty, convenience, peacefulness, and quality cannot be beat. Then there's the Westin trained, Midwest friendly staff to top it off.
Top-notch hotel !
Stayed here in December. It is a lovely hotel and worth AT LEAST 4 stars. The lobby is artistically appointed and very relaxing. The rooms are absolutely clean and immaculate. We took our shoes off at the entrance, walked around on the carpet and our white socks stayed white for the entire visit. The heavenly bed lives up to its name and so does the heanvenly bath. We were extra careful to keep the lovely room clean although my young daughter did eat a granola/fruit bar on the bed and dropped a chunk of it on the sheet which left a small stain, making me feel guilty but then again it should wash out easily. There is a small indoor pool and adjacent workout room, both very nice. As far as the restaraunt, the ambience is tasteful and soothing, Japanese influenced, but I thought the service slow despite it not being crowded. It's so relaxing, you might not mind the slowness, unless you're traveling with your family when speed is of the essence. It took 15 or 20 minutes to get the check when requested. Prices and entrees are typical expense-account fare. There is a kids' menu which is nice; however if you have other dining options I would skip the restaraunt and head out somewhere else. All in all a wonderful stay in a top notch hotel.
Totally Peaceful & Quiet, best airport hotel
WOW! The nicest airport hotel I've seen. It's convienantly located in the Northwest terminal and the second you step inside, you forget your at the airport. Totally peaceful and quite. The rooms are modern and very comfortable. I would definitly recommend this hotel to anyone.
Location location location ( no TSA screening line delays )
yes, its great to wake up in the heavenly bed, enjoy the comp.
Starbucks jave and then walk past the lobby and you feel like you have your very own private TSA screeners as you bypass the long delays you would find in DTW. The front desk staff upon my check inn were to caught up with thier own conversation and I seemed to be bothering them as I stepped up to check in.
Wow, what an amazing place!
This hotel was the icing on the cake of our trip to Detroit. We had a 9 am departure the next day and the luxury of sleeping practically INSIDE the Northwest terminal, with the bellman carrying our luggage to the check-in counter made our trip blissful, particularly with a 2 year old. The hotel itself is gorgeous, the rooms are far superior to many 4 star I have stayed at with small significant touches such as free Starbucks coffee, with a mug or a paper cup you can take with you. Our window overlooked a row of parked Northwest planes and my 2 year old just loved it. We used the pool and jaccuzzi, the gym is state-of-the-art. The most noise I heard from planes was very low and similar to an air conditioning unit turning on, and many 4-5 star hotels I have stayed at had air conditioning that made more noise than what we could hear from the planes. Because of last minute reservation, we payed $79 for our room on the Starwood website but I could have paid twice that and felt like I was getting a wonderful deal. In my book, if I can get a sirloin burger or an excellent chicken sandwich with delicious fries at the restaurant for $12 each, then it is not unaffordable. I highly recommend this hotel.
Nice rooms, but that's it...
I agree with Review #1. I have stayed at a few airport area hotels. The new Westin is nice and the room rate I got was definitely decent.
However, any food/extra services at the hotel were completely ridiculous. The in-hotel restaurant was absolutely over-priced. Room service was outrageous. This all wouldn't matter that much if there were other options in the vicinity. Unfortunately, the Airport is isolated from any other urban/suburban centers, thus you are a captive consumer. The sound insulation from the airplanes outside was good, yet not "literally no noise". The parking... The worst deal of all. Figure a minimum of $10 extra per day for parking, and that is if you only leave once per day. In addition, it takes about 20 minutes to get from your car to your room at a minimum. Of course when, and if, you depart via Northwest all is very convenient, as the travel agent said. Other airlines necessitate a car/shuttle ride to the other terminals.
In the end, if you want a hotel with very nice rooms for a decent price (at the time of my review ~$120/night) but with all other amenities/necessities at a substantial price, the Westin Metro Airport is the place to be. If you are traveling around Detroit/Ann Arbor, I would definitely consider other hotels.
this was conviently located 30 minutes from downtown. the rooms were nice and the hotel itself was nice. however, the employees were rude.
it took THREE DAYS for me to get wash cloths for my room. the staff was hostile when you asked questions. the nicest employees in the entire establishment were the bellhops and the lady in the gift shop.
Just stayed at the new Westin at DTW. It's excellent in every way, and a great addition to the new Northwest terminal and the Detroit area. I'm a 100% traveller and know my hotels... this is first rate. It has all the typical Westin amenities (double shower head, pillow comforter, etc.) as well as a new movie system, a day bed in front of the large picture window overlooking the lobby, etc. The decor is very contemporary and quite attractive, with a bit of a Japanese rock garden motif. I also tried room service for breakfast the both the service and food was first rate. A good choice.
Being a Travel Agent, I tend to be very conserative in my reviews and very particular about the hotels I stay at and recommend to clients. The Westin is the first luxury hotel in Detroit in 15 years and is located at the end of the McNamara Terminal (new Northwest Terminal), they have only been open for business one month. Parking is available directly across from the entrance but a bit pricey, $10 p/d self park, $26 p/d valet. Bell hops are immediately at your service to take luggage to your room while you check in. The service and staff are impeccable, the rooms are upscale and very comfortable with premium bedding/linens, modem hook ups and mini bar. There is literally no noise from the adjacent airport! I believe the business center is available 24 hours. The dinning area is first class with an award winning chef and the food is incredible, but so was the bill! $130.00 for two but for the convenience, it was worth every penny. (Salmon, Filet mingon and a "few" glasses of Merlot). There is however a small lounge where one can get a sandwich and a cocktail for much less.Check out was painless with the express option and checkin to the airlines was a breeze, a bell hop delivered our luggage to the NW check in line through a private entrance into the airport and instructed us to come back through the hotel to utilize the hotel's private security screening rather than wait 45 min. in the airports security line. We returned to the hotel in time for breakfast and coffee and since there was no line, we relaxed in the beautiful, tropical atrium until time to check in at the gate. Our stay was truly a pleasure, I highly recommend this hotel
TripAdvisor Reviews The Westin Detroit Metropolitan Airport
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