Westin Convention Center Pittsburgh

I stayed at this hotel for two nights and I found this hotel to be the worst Westin I have ever stayed in. Westin is wonderful chain with many fine hotels. Not this one. I am amazed that Starwood allows this to be called a Westin. THe room was dingy and I felt it was some low budget hotel. The service was OK but the front desk was very short when I asked for an upgrade.

Just returned from a two night stay at the Westin. We booked what was supposed to be a four star hotel for only $82 per night on Hotwire.

After Hotwire told us what we booked, I read all the negative reviews about the Westin on tripadvisor, but found it hard to believe the place could be that bad.... Well, it was -- and more. Our plane landed at 10:30pm, so when we stopped for dinner, I called the hotel to tell them we would be a late check-in. The young man who answered the phone was not a bit helpful and seemed put out when I asked him to check our actual reservation in the system. He couldn't find it and finally connected me to the front office. The condescending woman found our name, but got argumentative about how we didnt have the reservation secured with a credit card - her computer said it was cash. I asked her HOW could I book on Hotwire without a credit card? Then she started lecturing me on how I "had to understand" that there are only so many non- smoking rooms and THEY didnt have any.... Hardly 4 star customer service. When we arrived the front desk person was very cordial and professional (and was happy to give us a NON-smoking room). The lobby is outdated and a bit worn, with no seating or inviting areas to speak of. We checked into our room, and I was so busy being appalled by how gross and stained the furniture was, (piping literally hanging from the upholstered chair, a dark huge stain covering most of the love seat, wallpaper hanging from the corners...) that it took us five minutes to realize the bathroom was not clean (no amenities, wastebasket full, etc). I pulled back the covers on the bed and started counting, dare I say, pubic hairs! At this point my husband phoned the bellhop who arrived promptly with a new room key. He was also quite nice and friendly, however seemed in a big hurry to leave the second room when I pulled back the covers of the bed to see if the sheets were clean. This room also had stained lampshades and carpet, and wall paper that was curling up at the edges, but at least seemed to be clean and the couch and chair were in better shape. The Heavenly bed was indeed extremely comfortable and the view of the Civic Arena out our window was nice.

Yes they supply Starbucks coffee in-room and a newspaper, even on Sunday. And we did get one bathrobe for the two of us. Not really too bad for $82, especially considering the good downtown location. If Hotwire had called it a two star hotel it wouldn't have been such an affront. The room photo on the website made the place look gorgeous, so it is all the more disappointing when you get to your shabby outdated pink and green room with seriously faded art prints on the wall. The bellhop told us all the rooms from the 16th to 26th floor HAD been renovated and did look like those on the website. I understand they will give those paying full price the remodeled rooms, but Hotwire really needs to review their rating policy.

At around 2:30AM, someone pulled the alarm on the 21st floor. This alarm was very loud. A man annunced over the intercom that we should all stand by for further instructions. For the next 25 minutes all we heard was this alarm. Finally, he announced that it was a false alarm.

The staff made no appologies and seemed to have a cavalier attitude, as though this a common thing. I later found out that this was not the first time the alarm had been pulled.

You would think a hotel this expensive would have a better alarm system.

I loved this hotel. The people were so kind, very helpful and the housekeeper who cleaned my room did a TERRIFIC job. I have stayed in quite a few hotels and this was one of my very favorites! The bed and bedding made me want to move in. I actually felt sick one day and rescheduled a wake-up call for later and a very nice hotel attendant named Alice called me later on to see if I was feeling better and if I needed anything. The rest of the staff was very accomodating. I hope to stay there again in the near future.

Westin Convention Center was very much a disappointment....bathroom had mildew around tub rim....dust ruffle on "heavenly bed" was dirty....bedside lamps did not work....drapes were stained...."heavenly shower" showerhead was not installed although instructions to use it were posted....had an everyday showerhead instead. Would not stay here again. Gift shop much overpriced on necessities as well as souvenir-type items.

I stayed here for a family function in July of 02. The room was dirty.

Carpet had cigarette burns. The bathroom had hair on the sink and on the shower curtain. On second day they brought old worn towels for our rooms. When I complained they said that they were trying to save labor costs and had shut down the laundry and ran out of "good" towels. The front desk agents were friendly however but this hotel is not up to Westin standards at all. Try the Renaissance just a few blocks away.

Basically same price and very nice.

Spent a weekend here in early April. Received this hotel on a $30 Priceline bid and was very happy with it for that price. Having said that, it is not up to par with other Westins. Westin "Heavenly Bed & Bath" were nice, but furniture was old and carpet worn. Great for a cheap priceline bid, but would not pay over $60 a night for this place. Parking is expensive ($17 self park, $22 Valet - I think) but there is a self park city owned garage three blocks away that's only $3 a day on weekends. Walking distance to subway station.

I recently returned from a 4-night stay at the Westin and was very disappointed, especially considering the price. My room was shabby; there were cigarette burns on the carpet, and both bedspreads were badly stained. There was a charge to use the fitness center and a charge for "local" phone calls (I was charged $0.99 every time I used my phone card, which entails calling an 800 number). The restaurant was expensive but mediocre (the creme brulee was basically a glorified pudding and the crab cakes, especially for a self-billed seafood restaurant, were mediocre). The coffee was excellent and the staff was friendly, but those were pretty much the only bright spots. At $195 and up a night, I expected much, much more. I will not be staying again and would not recommend the Westin to others.

I was here researching a trip when i seen the comments on the westin not being quite up to the standards of the westin name. being just one review,i disregarded,with hesitation,and went anyway. The review was totally accurate. Although the Heavenly bed and bath were great(large bathtub,two shower heads,king pillowtop with down comforters,etc...} The rest of the room was not quite "upscale". There were stains on the carpet,and on the wall. The furniture was older,scratched,and squeeked when you opened them up. I acually had a hole in the wall under the table where the coffee pot was,where the mini bar was.....still dont know why that wasnt in my room. The restaurants were over priced,and didnt offer much for my 3 year old,but with the many places in pittsburgh,it wasnt hard to get great food. the pool and sauna,,,well the pool is a lap pool,three lanes divided by rope.the hot tub was out of order,the sauna and steam room were great,but the water was soooooooo cold in the pool,and the air conditioner was on in the locker rooms,i about froze to death after my swim,trying to get to the sauna. Our trip to the westin was not a total flop,,we were celebration our anniversery,so i had my hubby and 3 year old with me,we saw the fireworks at the point,and relaxed,soo if you dont mind a few eye sores,the westin is not a bad choice for a high scale hotel,but it is more of a midscale result. Try the marriot,{down the street} or the omni,a block down,if you dont need a pool.

I'm a frequent traveler. Westin took over the Double Tree and seems to have retrofitted some Westin touches. The Westin Pittsburgh is trying, but it's not up to par for what I consider a higher level brand of hotels. The lobby is grand but a bit dated. The front desk staff is efficient and friendly. I particularly like it when they welcome me back, (must be a computer reminder). The rooms are where the most of the problems are. The decor is dated, stained, ripped, and not of a Westin feel and I’ve been in many rooms. The Heavenly Bed and Bath are great! Unfortunately, I had rooms with missing shampoo, bath mats and thick towels. One of my rooms had a stained robe and a rip on the bed sheet on the part that was turned down where a cleaning person would have seen it. I left the card to have the sheets cleaned and the same ripped sheet was there that evening. The carpet, wallpaper and lamps are bad. There are filled holes and cracks in the bath tile where old towel racks must have been. I’ve had rooms with stained and ripped lampshades. On the personnel side, the concierge was short with me when I called to ask a question. So much for the “Whatever, Whenever.” Some work on the rooms is needed for this place to be of ‘Westin’ quality.