Westin Cincinnati

Very very nice hotel. One of the best priceline deals I've ever received. Would have loved to stay all week.

My now husband and I selected the Westin for our wedding reception and were thrilled with the results. The staff was wonderful - and went well out of their way to make it a special night for us as well as our guests. The rooms were lovely (gotta love that heavenly bed!) and clean. From the front desk to the chef to the event coordinator everything was wonderful. Excellent view of the square - and a Starbucks is just around the corner. Opt to park your own car under the square or hotel.

My husband and I was simply looking for a weekend away to celebrate our anniversary. I spoke to the first representative that quoted me a price on a weekend package. I informed her that I would call back in a few hours. When I called later that day to the make reservation for the weekend package and ask the representative what all did the package include and to make sure the room was non-smoking. The representative act as if to answer my questions and concerns was inconvient. she was extremely rude and very rushed over the phone. She quoted a hirer price for the same package. Then responded "Do you want it or not". Well, needless to say the answer was "not". The representative responded "O.K. " and hung the phone. When I called back to speak to a supervisor, the service was no better. She informed me that she was uanable to honor the original quote or request and that she was sorry for how the previous representative spoke to me. But she could take down my credit card information and book into the hotel. I passed on the poor attempt at guess service. The way I see it, before I was able to step my foot in the Westin Hotels front door. I was mislead, treated very rude, made aware that they are honorable and that all they was interested in was my credit card information. Some first impression. But I'm glad I found out before I wasted my money.

Problems:

*We requested feather pillows upon reservation (option on web site) and they weren't in our room or even listed when we arrived.



*The bathroom was a bit dirty (hair in the bathtub), but was easily washed out.



*Noise from the hallway was fairly audible and woke us a couple of times during the night.



Praise:

*The registration clerk was very professional and friendly. Also, when he discovered that our request (for feather pillows) was overlooked, he acted quickly and made us feel that we were of the utmost importance. The pillows arrived no more than 5 minutes after entering our room.



*Our bed was truly "heavenly."



*A pizza, which was delivered to us via room service around 2am, was very good.. much better than we expected. We were also impressed that the meal was served with China verses cheap dishware.



*We were allowed a late checkout, which was very much appreciated since we hadn't arrived in Cincinnati until around midnight.



Definitely opt for the Fountain View, but don't expect to see it

flowing during the winter season. There is an ice-skating rink in

Fountain Square and a great place to eat just on the other side. We had

trouble finding any open restaurants, within walking distance from the

Westin, on Sunday. The restaurant we found is called Rock Bottom

Restaurant and Brewery and is located just behind the skating rink.

It's nothing fancy (a sports bar), but the food is delicious! We had

the Asiago dip (hold the almonds and add garlic) and Portabella

sandwiches.. Yumm!

We enjoyed our stay at the Westin in December 2003. We had a very clean room overlooking fountain square. The Westin is in the heart of the city and close to everything. And the heavenly bed and shower were wonderful. Overall, I would definately stay here again!

My husband and I made reservations for our wedding night at the Westin downtown Cincinnati. The room was guaranteed with a credit card and we told them of our planned late arrival time ( about Midnight) due to an evening wedding and subsequent reception. When we arrived, still in wedding attire (it was after midnight at that point) the front desk clerk ducks behind an open door and the next thing we hear is LAUGHING!!! She then comes back out, the night manager (we assume) quickly bolts out through the door and leaves the front desk, and the clerk, without talking to us starts calling other hotels, asking for an available room. After my husband asked politely, then more sternly as he kept getting ignored, what the problem was, we were finally told that our room was given away, because we had a local address and there was a red's game in town. "and if we would quit interrupting her, as she was trying to find us a room." The best offer she could make us was a room at a super 8 in northern cincinnati, over 30 minutes away.

Needless to say, we left and fortunately had an apartment to go to. The management did send a letter of apology, but only offered one night for another occasion as exchange. Do not trust your stay in Cincinnati on the Westin! We really do have a wonderful city, but you won't find it there!!

My friends and I stayed at the Westin on 12/13/03. We all loved it.

Granted, none of us did more than sleep there - no room service, no special requests - but that's the basis of a hotel. The bed and the shower (double head, curved shower curtain rod) are as advertised. Very comfortable and wonderful. We had 3 rooms, all spacious and facing Fountain Square. The front desk was polite, friendly and efficient. The room rate was $99 ($116 tax incl.), reserved at the hotel web site. A couple of friends stayed at Sheraon Four points, and they liked it as well but said the rooms at the Westin was much bigger and better appointed. My previous stay at a Westin was about 5 years ago, in Boston and I wasn't impressed. Nothing wrong, but nothing special. This trip made me change my mind. I'll probably consider staying at a Westin again next time I travel.

We enjoyed our view of "Fountain Square." and most of all our "Heavenly Bed". Westin staff were helpful and friendly. We just happened to book our room the weekend of Oktoberfest so we were right in the heart of all the action. Good in-room "Starbucks" coffee too!

We stayed at the Westin in Cincinnati and were impressed with all aspects of this hotel. The check in was easy and polite, the room was clean and very luxurious (great beds!), and the health club was first rate. Very quiet floor at night and great service made this a hotel we'll return to.

When we arrived at 5:00 PM, the hotel was not prepared to handle incoming guests. While checking in, we were told that rooms were not ready and had to wait. the guests before us had requested a late checkout. This was at 5:00 in the afternoon! The customer next to us, was checked in no problem since he was a preferred guest. (To become a preferred guest you have to sign up on their web site at no cost). After notifying the staff we had somewhere to go and some persistence, we were given a room. But the rest of my party did not have the same luck. While other people were bheing checked in, they were left in the cold. You would think that late checkout didn't mean late afternoon! Otherwise the heavenly bed they market was just that and the rooms were very comfortable.