The Westin Boston Waterfront

Address: 425 Summer St, Boston, Massachusetts, 02210-1719, United States | 4 star hotel
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This 4 star hotel, located in the South Boston area of Boston, is near Harpoon Brewery/Mass Bay Brewing Co., Blue Man Group, Boston Convention & Exhibition Center, and Bank of America Pavilion.
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          • Restaurant
          • Swimming pool
          • Fitness/Health center
          • Bar/lounge


          • Wheelchair accessibility
          • Pets allowed


          • Suites


          • Room service
          • Business Services

          Historical Traveler Reviews The Westin Boston Waterfront

          Poor service


          Valet Parking service was overpriced, and service was slow.

          Room cleaning was inadequate

          All No smoking means that guests are always outside, smoking near entrances. Since management refuses to provide ash trays, BUTTS are littered everywhere.

          There are no nearby restaurants available, and in-hotel restaurant was very expensive.

          Hotel is situated in a heavy construction area... a very poor location.

          Shameful for a Westin Hotel


          Staying at Westin Boston Waterfront from July 31 - Aug 4th.

          This is just from today - check-in day.

          Arrived at 12noon - absolutely no hospitality accommodations made for an early arrival. Okay - that's fine. However, front desk told me to check in on the hour.... I spent 3 hours in their lobby. I watched other guests arrive with their luggage.. after they checked-in - they headed straight for the elevators. I watched this for three hours!!

          When I finally got a room key - I was truly relieved. Got to Rm #552 and the key didn't work. Maid service was nice enough to call twice and ask them to come up. 15 minutes later - I was on my way back to the lobby because they never arrived. Got a sappy apology from the Front Desk Supervisor. So, I get my new key and head back upstairs. I enter the room and it was not even cleaned - cigarette packages strewn in the bathroom, bed sheets all on the floor, Pamela Anderson picture spread on the bed and napkins all over the floor. I took pictures - but they are too vulgar to post. I called the front desk completely disgusted. After waiting 10 more minutes, bell boy came up and moved me to another room.

          It doesn't end there.. and to think this is only my first of four nights due to a convention. I had large package (4 feet by 3 feet) delivered at 10:17 and signed for at the hotel. I had verified this with UPS. I called the hotel operater, business center and front desk to retrieve my package. They finger-pointed at each department claiming no individual responsibility for receiving my package. This went on for over 2 hours. Then they asked if I even had the right address to the hotel. So, now they insult me.

          For a Westin Hotel - it is absolutely horrible. The customer service is the worst I have experienced. The room is definitely not worth it. It's plain and does not scream out 4 or 5 star hotel.

          Let's see - I think I'll call the front desk again. Total waste of my time. Ohhh what a surprise - they still haven't found it.

          If you enjoy filthy rooms and bad service - this is the hotel for you. Otherwise - stay clear.

          Westin Waterfront Just "OK"


          Yes, this is a brand new hotel and yes, the lobby and common areas are very nice but the rooms.... the rooms leave much to be desired. In my opinion, they were small and very cheaply decorated. And, as I was traveling on business, I came in fairly late and prepared to order room service only to find a stapled few sheets containing the worst choices! I was unpleasantly surprised to find a burger, a turkey club, shrimp cocktail and a couple of salads (oh, and let's not forget the quesadilla). Come on! Again, I really expected more from a Westin. I paid quite little for this hotel (under $350) considering the prices in Boston -- brings to mind the whole "you get what you pay for" thing which, in this case, was quite accurate.

          The worst Ever!


          I have stayed at a number of Westin hotels over the years and have always found them to be of reliable quality and service. This hotel is definitely NOT a Westin class hotel. Though the hotel and rooms appear nice at first glance, after a while you realize a major problem -- the fumes from the new carpet, wallpaper and paint are ABOUT TO MAKE YOU SICK!! And unfortunately, the windows are hermetically sealed and DO NOT OPEN (called sick building syndrome).

          I checked into the room about 7:00pm and then went downstairs to meet a friend for dinner in the hotel's restaurant. The food there was very good. Upon returning to the room, I got ready for bed but started getting a headache and feeling a little nauseated. I realized that the fumes from the new carpet, wallpaper and paint in the room were making me sick! I didn't really feel like checking out this late in the evening, so I called the guest services manager and told him that I may be having a problem with the air circulation in the room and the fact the windows don't open to let some fresh air in is making the problem worse. He was nice enough and told me if I continued to have a problem to come to the front desk and they would take care of me and find me a room at another hotel.

          I tried but couldn't sleep and by 2:00am my headache got severe, my lungs started to hurt and my legs were tingling. I decided to check out and move to another hotel per the guest services manager's earlier suggestion.

          The experience from then on kept going further downhill. The manager on duty was amazingly unfriendly, even rude. Though he did call a couple of hotels to check on room

          availability -- he told me that the only hotel with rooms in the entire Boston area was the Marriott Copley Place at $550 per night (the Westin was $269 or so). He said that I was

          responsible for paying the Marriott room rate and that the Westin had no other help to offer. At this point it was passed 3:00am and I was too tired to argue with the manager so I took a cab over to the Marriott where I arrived at 4:00am and paid $550 (incl. taxes $590+) to get a few hours of sleep until my meeting at 10:00am. Fortunately, the Marriott front desk staff was extremely nice and even gave me an upgraded room that was very comfortable.

          Needless to say, I DO NOT recommend this Westin to anyone sensitive to a sick building environment. In fact, I do not recommend this hotel to anyone. Period.

          Great hotel, but far from the action


          The Westin Waterfront has been open for a little more than a month. This new hotel has a sophisticated, spa-like decor, with relaxing colors and an urban oasis feel. The rooms are comfortable, thought not very large. The staff all seem very pleasant and happy to be working here. The swimming pool and workout facility are attractive, though somewhat understaffed.

          Presently, the hotel is offering very favorable rates compared to other hotels of similar quality in Boston.

          The only downside to this hotel is a big one: the location. It is immediately adjacent to the new convention center in the Seaport district in South Boston. However, it is not near anything else. There aren't even many restaurants in walking distance.

          It should also be noted that at the time of writing, construction problems in Boston (related to the Big Dig) make it difficult to drive to the hotel. I would suggest calling to confirm directions, as those you will find on online services may be inaccurate.

          A very nice hotel


          This is definitely a luxury business hotel, designed with an eye for the contemporary look, with New England touches.

          The room was large, with the famous "Heavenly Bed". I loved the large desk area, with plenty of room to spread out with the laptop and documents.

          They seem to have worked the bugs out of this place, given that it is only a few weeks old.

          One word of caution: there isn't much within walking distance. A cab fare to get to the Backbay area (where the action is) is about $12.00 each way.

          I would definitely stay here again, despite that.

          Lots of Kinks to Iron Out


          We stayed at the hotel for 5 days while my wife attended a medical conference next door at the convention center. I know this is a new hotel, but shame on the management for opening a new hotel without properly training the staff. The location for the convention center is great, but not so good for walking around Boston; it is too far to walk. Check-in was great, by both the front desk and the bellman. The room was spacious and looked quite contemporary and fresh. Bed was very large and comfortable. That was the end of the good stuff! Bathtub had dirty boot footprint marks, the coffeemaker had old coffee sitting in there, 20 minutes on hold to talk to the front desk, Room service for dinner and breakfast was greater than 90 minutes each (they promised 30 to 40 minutes), Wireless internet was not properly connecting on the 11th floor on 2 different laptops (but they did charge me; later reversed) and told me that a technician would come up to help in the morning...... no one showed up. The cleaning ladies left dirty rags one day and the vacuum cleaner in the room the next day. The breakfast buffet was poorly stocked and staffed. Why does it have to take 15 minutes to bring butter? A small regular coffee "to go" from the restaurant was over $4! The lobby bar had only one TV & made it difficult to watch the World Cup games. The valet enjoyed driving my car but not helping me with our luggage. They did give me extra Starwood points for the hassles, but I will not stay there EVER AGAIN!!! Is this a Westin or a Best Western?

          Best place to stay for convention


          Stayed in this hotel recently. I must say this is the perfect place to stay if you are attending the convention next door. The room is large, clean and spacious. The decor is modern, clean and beautiful without being cold and austered. The bathroom is lovely. I managed to use the gym and it has all the equipments, running machine and dumbells for a gym addict like me. It also has a small pool and a jacuzzi area in the corner. Initially I have got hessitation of staying here due to itslong distant to the central back bay area. But once I got used to the subway train/bus system it was fairly straight forward. It takes about 5 mins to walk to the station (across the road from the hotel) and from the station it takes about 15 mins to back bay. The subway also connect you to the airport which takes about 15-20 min depend on which terminals you are departing from. During our convention all my colleagues were staying all over the city and it poured for 4 days and I was glad that I did not have to endure the rain and able to come back to my room for a rest in between. The service is good and helpful. During my stay the world cup is on and the manager allocated an area for us to watch most the matches. However I did not eat in the restaurant but the bar looks lovely. I would come back again if I return for convention in Boston.

          Very nice stay


          There are a few things that have to be ironed out at this brand new facility...but overall the rooms were lovely and the service very good. Enjoyed the food too!

          Brand new


          We stayed here for work 4 days after it opened. Lovely for a convention hotel...kind of deserted area but a short cab from the North End.

          Pool could be bigger, but all in all, a great hotel with friendly accommodating staff.

          TripAdvisor Reviews The Westin Boston Waterfront

          4.00 of 5 stars Excellent

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