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Historical Traveler Reviews Westin Bellevue
An excellent hotel in Bellevue
We stayed in the Westin Bellevue for 3 nights in early July 2006. The room was large, very clean and well equiped and the staff was very polite and efficient. The lobby was low key and elegant. with an almost Japanese feeling about it. We didn't eat there since there are many restaurants (including two or three of the ubiquitous Starbucks) within a few minutes walk. We noted that the hotel coffee shop was right off the lobby and convenient but we never did find the route to the main dining room which was tucked away in a hard to reach corner. Overall it's an excellent and quiet hotel in the middle of the new and growing part of Bellevue in the Seattle suburbs.
Best hotel I've ever stayed at!
My husband and I stayed at this hotel for one night in a corner suite. We arrived at 9:00 a.m. and were able to check-in early. The check-in process was quick and we were ecstatic when we arrived in our room, the views were amazing. The man that helped us at the front desk even remembered our names that night and asked us if we were enjoying our stay.
The bed was the most comfortable bed I've ever slept in. We used the work out room and indoor pool and both were great.
The location could not be better. You are right across the street from a fantastic mall and within a couple of blocks of tons of great restaurants.
We travel frequently to Bellevue on business and we will only be staying at The Westin.
Everything great - except the service.
When will the big chains "get it" ? Small details matter. Sparkling clean rooms, impressive lobby, great location & phenomenal beds but service that the Westin should be truly ashamed of.
The front desk personnel (both checking in and checking out) were terrible. Lack of acknowledgement, and a general "laissez-faire" attitude. Valets were more concerned with having their hand out for a tip instead of helping me as I struggled to load my luggage into the back of my car. I felt like I was on "spring break" and the only staff on duty were 18 years old and completely unaware of how to conduct themeslves professionally. Room service was horrible - the pizza was tasteless & seemed like "frozen food" quality. At 8:30am housekeeping banged on our door and continued to harass us about when we were going to check out (we wound up leaving the room at 9:30am. - check out is officially 12:00 noon isn't it ?!?!). She also proceeded to continuously slam the neighbouring doors in the hallway as she went in and out to replace towels etc. How could a chain that prides itself on customer experience muck up so badly?
I plan to contact the hotel manager to relay the above message & experience.
Terrible Accounting Department
A company in Bellevue arranged my stay at Westin Hotel in May 2006. The company gave them their credit card and told them to charge it to the company card. The hotel charged to my credit card. It is OK since people can make mistakes. However, when I called the accounting department to resolve the issue, they were rude. They said that they didn't have any record and were not willing to find out what went wrong. Since they don't have good record keeping methods, it is a guest's responsibility to find out what went wrong. It was a mistake made by the hotel. They don't seem to have good coordination between departments. Besides, the total amount charged to my credit card was more than what their receipt said. I had to go back in a week without knowing the problem and stayed in a so-called luxury room again. Westin made a same mistake and charged bills to my card. DO NOT request a luxury room. It is not worth $379 (including tax $423) a night. You may ask a corner room with views for $309.
Roary says "Very Good"
I stayed at the Westin Bellevue this past Easter Weekend from April 14th to 16th.
I checked in around 7:15pm on Friday, April 14th. The service was very pleasant and quick. I noted that this hotel does not charge for self-parking because the parking area is shared with the rest of Lincoln Square. This was a nice surprise considering I was expecting the typical $10-$25/day hotel parking charge.
This is a newly built hotel, so absolutely everything was clean and spotless. I was given a corner room on the 15th floor, and it met my expectations for a Westin property. The bed was nice and comfy. The bath has a double showerhead. There is also an in room safe which is always nice to have.
The room also has a nice LCD TV. However, I found two minor problems with these TVs. One - since hotels use their own custom remotes, I found that we couldn't use the remote to turn on the TV. This is small inconvenience when you wake up in the morning and don't want to get out of bed to turn the TV on. The remote worked perfectly find for changing channels, changing volume or turning it off. Two - these LCDs are preset to use the whole viewing screen, which isn't optimal for watching regular cable television. These LCD units are designed to watch widescreen movies with a different aspect ratio, but since these units are preset, you couldn't change it. So we just got used to watching people looking stretched out a little wider than normal. But as mentioned, these tv issues are a very minor point.
I like to stay in Bellevue because of the great places to eat in the area. I normally go to Cheesecake Factory, as it has lots of variety and is consistently good. We also tried McCormick & Schmicks this weekend, and found that to be good too.
Bellevue is only a 5-8 minute drive from downtown Seattle.
For comparision of 4-star hotels, I've stayed at the Hyatt Regency across the street. The Hyatt isn't as nice as the Westin, but it isn't as expensive either (around $99/night). If you're looking for value, I would suggest going to the Hyatt. If you want to splurge a little more, I would suggest the Westin (around $149/night). If money isn't a factor at all, then go to the Grand Hyatt in Seattle. I think that's the best hotel in the area, but costs a lot more than the Bellevue hotels (around $289/night).
Just a note, I beleive the Hyatt Regency Bellevue is going under renovation soon, so my review will become quickly outdated.
Overall, I enjoyed my stay at the Westin Bellevue.
All-around great hotel
Stayed three nights at the Bellevue Westin. The hotel was beautiful. Superbly clean. The staff was wonderful. Had a large flat panel TV. Nice location near an upper-scale mall and restaurants (walking distance). The usual Westin super-soft bed, although the sheets were not as soft as I remember. I highly recommend this hotel.
Loved the new Westin
We stayed at the new Bellevue Westin Fri., Jan 20 - Sun., Jan. 22! It is directly across from Bellevue Square, it is next door to the new Lincoln Square, and next door to the Bellevue Art Museum, and centrally located to most everything you want to do.
The hotel staff was helpful and extremely courteous.
Check-in and out was a breeze! Valet parking was the best! We stayed in a traditional room facing the city with a wonderful view. The television in this room was state of the art! It was a new plasma tv with comcast services you only dream of! The bedroom and bathroom were roomy.
The pool is a nice sized lap pool, lots of lounge chairs and the hot tub is wonderful!
They were out of towels the 2nd night we were there, so we called from the telephone right there and they immediately brought towels. The gym is huge and has all the amenities you could want!
Loved our stay, will return!
Very Nice Hotel
We stayed at the Westin Bellevue between Christmas and New Years and had a great time. The staff were all very polite and friendly. About 15 minutes after we went up to our room, they even called to see if everything was all right, which I thought was a nice touch.
Like a previous reviewer, I also thought it was strange that there was one 'good' towel, but there were enough of the other towels that it wasn't a problem. And the towels they had at the pool were good too. Much bigger than the room towels.
The pool was nice, and so was the hot tub. It took me a couple of minutes to figure out how to turn on the hot tub jets though, but I eventually managed.
The valet parking service was excellent, and I would recommend it to anyone staying here. It's only a couple of dollars more than the self-park rate, and it was so much more convenient.
The rooms were great. Nicely decorated and still new (obviously). We loved the LCD tv.
I will definitely stay here again.
This will be a great place
I stayed at the Westin the first weekend they were open. The staff was wonderful, the room was beautiful - but... the pool wasn't open yet, the restaurant was very limited, it looked a little unfinished and the new carpet/paint smell was awful. Location and price couldn't be beat - it will be a great place once it's finished.
Still working out the kinks
Very nice and modern hotel. Great location across street from Bellevue Square. Nicely decorated/neutral tones and dark wood. Standard rooms are adequate size. We were first guests in the room (hair dryer cord still wrapped/etc). LCD TV in every room is very nice touch and keeps with the modern theme. In room high-speed internet (extra charge) worked fine. Very small bath tub however but curved shower curtain rod widens space for showers. "Heavenly Shower" with two shower heads and adjustable spray and the "Heavenly Bed" were enjoyable. Towels are fine but funny that they stock the bathroom with one very nice towel hanging above the toilet and the rest of the towels are not as nice. Grab the nice for your use before your spouse does--or you could be gracious and let your spouse have the nice towel. I guess it depends on what you want to do for the weekend! It would be great to have two nice towels, though. Rooms are not super quiet but adequate.
Kinks still being worked out such as they have not opened restaurant yet, bar service for food was slow. Overall, very friendly staff though. If you go with expectations that it is new and some finish work on the hotel is still being worked on (elevator ceilings have exposed screws among other finish work still lacking) and realize that the staff is still figuring out some of their jobs, you will likely have a fine stay. Or, you could be like this lady that inappropriately went off on the breakfast servers in the bar about tables not being cleared. The staff responded appropriately to her rant and the manager enlisted the assistance of the bell staff to bus tables.
Overall the Bellevue Westin has the potential to be a 4 star hotel but it is not there yet. Certainly above average but not quite as refined as it will likely be once some time passes. I would honestly give it a 3.5 out of 5 rating.
TripAdvisor Reviews Westin Bellevue
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