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Historical Traveler Reviews Westbury Kensington London
Recommended as a Tourist Hotel
Given the other reviews we had seen, we were a little anxious about our stay here a few weeks ago. We arrived and had no trouble finding the hotel. The neighborhood was just fine. We were never worried about walking in the area.
As for the hotel itself, we were pleasantly surprised. The staff was friendly and helpful with all requests. The rooms were small, but were comfortable enough. Room could have used a better vacuuming, but was clean where it mattered most. Breakfast was simple, but always a pleasant way to start the day. Other reviews that are complaining about this hotel are just simply not in touch with what is important in a tourist class hotel.
One thing to watch out for that the hotel has no control over are the Underground lines. Earls Court is served by the Piccadilly line and the District / Circle lines. The District / Circle lines were closed on the weekend while we were there. While we had no real problem getting where we needed to go using connections from the Piccadilly line, the Tower of London would have been troublesome if we hadn't been able to go on a day that the District / Circle lines were open. The work on this line is ongoing, so please check and make sure you know whether it will be running while you are there.
There was an Internet Cafe nearby as well as an abundance of restaurants, ATM's etc. All told, we were MORE than happy with the Westbury, and would gladly stay there again on future trips.
Wonderful Hotel..one of the best I've ever stayed in!
My mother and I stayed 5 days at the Westbury on a trip to London. We were extremely pleased with this hotel. It is very elegant, yet the prices are not unreasonable. The staff was wonderful, and the room was very clean. We were so impressed with this hotel, we vow to come back and stay at the Westbury on our next London vacation.
Good location, cheap, but not recommended
We booked this hotel as part of a package. It was the cheapest listed and we felt we could save on the hotel since we would only be there to sleep. We had a double room and en suite bathroom with just enough room for the bed and a small table. It was very hard to maneuver around the luggage with two people in the double room. Very small TV (deposit for remote and we didn't have a volume control). There was no lift, so you had to carry your luggage up several steep flights of stairs. I don't think there was a porter either, certainly no one offered to help with the luggage.
The room was dated, and while we had maid service every day, it did not seem clean. The sheets were threadbare, pillows old and stained, mold in the shower and towels did not smell fresh. Breakfast was basic, but good, with three cereal choices, toast, coffee, tea, milk, and juice.
I also did not like the fact that you had to leave your room key when you left the building and only once did the desk person ask to verify our names before handing us the room key.
However, the location was very good. Lots of other hotels in the area, close to two Tube stops (Earl's Court and Gloucester), nearby supermarket, chemist, and internet cafes.
I would not stay here again and I am happy we did not pay the regular rate for this hotel. My advice would be to keep looking.
The awful teeny tiny hotel room...
I booked at this economy hotel based on a lack of bad reviews. First, I took the Underground to Earls Court station (closest), bought a map of London and tried to located Collingham Place. After an hour later of walking, I learned that there is also a Collingham Road and Collingham Gardens. Collingham Place wasn't listed on my map and I finally had to ask some workmen. The lady at the front desk Catherine is a very pleasant Polish immigrant who speaks excellent English. She was perhaps the most pleasant aspect to the hotel. Check-in was fine until she mentioned that I would be on the third floor. No elevator! That was lame as there were many stairs in extremely narrow conditions. Anyway, I had booked a single, but she gave me a double for my 40 pounds per night. When I entered my "room", I was shocked. I entered into a 7'x6' space that contained a nite table and double bed. There was no room for my suitcase except standing up. There was also a cupboard where you could hang your shirts, pants, etc. Otherwise, just a tiny bathroom on the way out. It was clean though and the housecleaning was excellent... done every day. In summary, while the hotel wasn't bad (besides the absence of elevators), a person was not meant to stay in such a tiny space regardless of whether it was just a place to flop. I found myself dreading the prospect of returning there every night and actually became depressed when I did. Next time, I'll spend the money and get something better. It just isn't worth it.
Nice cosy place
the hotel was conveniently located i would say, about 5 min from earls court, which was good for me because i was lugging a 35kg luggage. i think the price was very reasonable given the area it is situated in.
try not to bring to much luggage along as there were no lifts, the staff were very friendly and helpful though, gave me a basement room so i didn't have to lug it up too many stairs.
i figured my room was recently refurbished, quite nice actually. they had a kettle and tv for you as well. only thing was the room was extremely small. breakfast was little, they gave milk, cornflakes, coffee/tea and toast.
but london's an exciting place, if you need just a place to have a good night's rest and don't need much space, this place would be a good idea. and when i was there they were doing a little construction so yea may have newer better rooms.
Expect 2 stars, but great for the price
I stayed here in August of 2004 for two nights on my arrival to London, and one night on my return two weeks later. This is a 2 star hotel, so don't expect anything other than that. Decent location near the Earls Ct. and Glouchester Rd. tube stops with plenty of restaurants and shops nearby.
I had a room on the 4th floor (no elevator) that was clean and spacious. The carpet appeared to be new and the bathroom was modern and well-kept. A negative with the room was that the walls had some questionable marks or smears on them. The second room on my return trip wasn't as nice as the first room. It was a little dingier and smaller and the bathroom was older and not as clean. I think the hotel has gone through some renovations, and the second room hadn't been renovated yet. When checking in or making reservations, ask for a room that has been renovated with new carpeting. Not sure the significance, but the first room that I stayed in that was renovated was on the 4th floor. The second room I stayed in that wasn't renovated was on the 1st floor. Might be a safer bet asking for a room upstairs if you can make it up there without an elevator.
The staff was very friendly and helpful. The woman at the front desk was Polish and noticed that my traveling companion had a Polish name. She gave us the 'Polish' discount - 30 pounds a night! Unreal price in a very expensive city. Call to reserve a room instead of booking online, you can get a cheaper rate. They also stored our luggage in a storage closet for an entire day after we checked out so we wouldn't have to lug it around the city with us.
All in all, a good hotel for the price. Don't expect anything more than a 2 star hotel though. If you're looking for a cheap place where you can lay your head down at night, this is the place. If you're looking for a place to spend a lot of time and feel like you're staying at a hotel in the States, get a room at the Best Western or Holiday Inn down the road.
Good choice for budget travellers
Clean, no frills and good value hotel, we choose it for the excellent location.
The rate was very competive, and the hotel had a good quality. Honest 2* hotel.
Good hotel, excellent location.
We stayed here in December 03. This is the dirtiest worn out dump of a hotel we have every stayed in.
Decent, convenient budget hotel
We stayed in January 2004 and found the Westbury to be a decent, clean, quiet, friendly and convenient (near Earl's Court station) place. Our room was rather worn, but had good beds, a nice bathroom and coffee/tea maker with supplies. They stored our luggage for us until our late evening departure.
Not luxury, not awful
I stayed here in March of 2003 and had problems with certain aspects of the hotel but a wonderful vacation overall. The price is great and the location is good - near a tube stop and plenty of take-away restaurants. The first room we were given was very small and the TV did not work. It took a few days for them to assign us a room with a working TV. The staff was pleasant but not entirely helpful in this matter. The second room was huge but was on the fourth floor (no elevator). I'd advise this hotel only for those who can be happy with the bare necessities.
TripAdvisor Reviews Westbury Kensington London
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