West Palm Beach Marriott

Awful customer service From the moment you drive up to check in to the room to dealing with anyone in the hotel- it was a horrible experience. I felt ignored and they are trying finish renovations- however they should close and rehire and train a new staff and managers. I asked to speak to a manager and the clerk flagged down the director of sales. Her indiffernce to my issues were met with a glazed over look- an indication of how the hotel is operated- indifferent to the guest!!! It was a dump as the Sheraton and a Renovated dump as the Marriott.

Small room, ok. Moderately bad location, ok. Nobody to greet me and take my luggage, not ok. Noise night and day due to extreme renovations, not ok. One night was all it took. We were gone. I gladly paid 350% more to stay somewhere else for the rest of the trip. A word to Marriott: Your zeal to keep this rotten stink hole open has lost you a Marriott Rewards customer for life. A hotel is a temporary residence.

I shouldn't feel as though I am in the way while you improve your house for the next houseguest.

We loved staying at this Marriott---the Staff was excellent at the front desk. The room was very clean. Construction was going on but it was tolerable---we would love to see the outcome. I was surprised, though, at paying for the continental breakfast as we've stayed at other Marriott's where it was free---but anyway good service. Love the free ride to and from City Place nearby.

Nos encantó quedarnos en este Marriott-el personal de recepción era excelente. La habitación estaba muy limpia. Había construcción pero era tolerable-nos encantaría poder ver los resultados. Sin embargo, nos sorprendió que tuviéramos que pagar para el desayuno continental pues nos hemos quedado en otros hoteles Marriott donde el desayuno es gratis. De todos modos, el servicio era bueno. Nos encantó la lanzadera gratis a y desde City Place que estaba cerca del hotel.

Went to W. Palm to go diving. We were concerned about the reviews we had read but were pleasently surprised. The construction (listed as continuing until 12/03 on the website) seemed to be complete. The rooms were clean and presentable. There was some confusion at check out but the staff was helpful and courteous. Breakfast room service was prompt and the food was good. Water pressure could have been better. All in all, not too bad. The best part was the location. Near the dive shop, City Place and Clematis street. An unavoidable negative was a 5am fire alarm that kept us out of our rooms until 7am. This could have been handled better. Our safety was not compromised but hotel staff were rarely seen and updates were not given. There was no effort by the hotel managers to organize the chaos. But hey, what are the chances you will have a fire alarm on your stay. Summary - Excellent location, nice hotel, but would typically expect more from a +$110 hotel price range.

I suspect for the location, you will not find much cheaper so stay here and avoid having to drive after a good night out. Clematis is fun for nightlife and City place is great for diner (though expensive).

This is the worst hotel I've ever stayed at!! I travel frequently and have never seen a place this bad. The windows have a dark film over them, there were holes in the walls, large cracks running along the moldy window seal, light bulbs missing from 1/2 the lamps, dirty bathrooms, you name it. This place was disgusting! Travelocity overcharged me for this place (BTW, travelocity STILL has this listed as the Sheraton!) then the hotel charged me again! I will NEVER stay with Marriott or use Travelocity again.

Hotel suited more for business than pleasure. Located close to airport and is central to down town. Friendly staff and free shuttle to wherever you want. Does have restaurant and bar which was OK. Disappointed because lists itself as a 4 star hotel and in reality is only a 2, or at most on a good day 3 star. Currently surrounded by construction and no significant view of any water. Not a vacation spot.

I had to stay here for a business trip, and wouldn't again. The front desk staff was very friendly and the lobby is nice, however on the "club" level things are strangely different. The walk down the musty smelling hallway was definitely creepy and my room was the kind that I hestitated about walking around barefoot. My balcony was hard to get open, but there was a view of water (over the highway and construction). TV options were good, and they do have a continental breakfast--although the service was pretty poor. I was very glad to check out the next morning.

This hotel was beautiful from the moment we walked in the door. The front desk staff was so friendly and always there to assist. Also the room on the Club Floor that we had was perfect. Service was always prompt and with a smile. Carpets could use replacing and rooms updated...yet we were told of the property being bought over by Marriott Corp. We were also informed that there would be about $15 - 20 Million in renovations starting in Feb. 2003. We can't wait to come back when things are nice and new!!!

Located just off highway, so location not great for WPB. Room was ok, however, couldn't open balcony door for fear it would fall off. Dirty room service trays were never picked up. Vacant rooms had doors propped open...very creepy walk down hallway. SErvice in bar not friendly, even though there were only about 5 people there. Will hopefully not have to stay there again.