Chocolat Hostel

Address: 850 West End Avenue, New York City, New York, 10025, United States | 1 star hotel
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This 1 star hotel, located in the Upper West Side area of New York City, is near Riverside Park, Symphony Space, Grand Tour of New York, and Nicholas Roerich Museum.
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        Historical Traveler Reviews Chocolat Hostel New York City

        Stay away from here


        If you want a comfortable and clean place to stop then I suggest you stay away from this place. We were disgusted with what we had paid for so we checked into a Comfort Inn instead and stayed there for our holiday. We managed to get a refund and pay for just the one night (even though we never stopped) and the cancellation fee but it was worth it just to get away from this dive they call a hotel.

        The room was dull, cramped, dirty and the bathroom was just as bad. To top it off, the staff aren't very helpful and the elevator had broken so we had to carry all of our luggage up and down the dingy staircase.

        Keep away..........!!!!!!!

        Stay away ...!


        I chose this hotel as an alternative to a hostel, as we'd have our own room..But have to share a bathroom, which I thought would be OK. It cost us about 600 for ten nights, booked online with CheepHotels. Got there and all seemed OK until we got to our room. It was TINY with a three-quarter bed and a rickety bunk-bed. A small broken sink, a dodgy TV and an old fridge. The door didn't lock properly and you could see through the gap when it was closed. One of the window panes was missing and boarded up with cardboard. No hairdryer, no iron. It just felt REALLY dirty being in there.Consequently we checked out STRAIGHT AWAY and found a room at a Comfort Inn further downtown..Which was perfect and included a Free Breakfast. We had to pay 117 Cancellation Fee but got the remainder of the balance refunded, fortunately. The guy on reception acted like he had people complaining about the state of the place all the time !We spoke to some foreign travellers there and they told us that they'd checked in the previous night and after pulling back the bedcolthes found HAIR in the beds ! After complaining to the staff downstairs were told to remake the beds themselves !DO NOT believe the description for this hotel and DO NOT read anything into the photographs shown on the websites. STAY WELL AWAY FROM THIS HOTEL ...! BE WARNED ...!

        Disgusting - do stay away


        Everything about this place is disgusting - the two guys at reception, the rooms, the bathrooms. The 2 guys at reception are rude, untalkative, and unhelpful - only 'helpful' to solo female backpackers - a Canadian girl we met was leaving and going to another hotel - she said that the 2 guys would not leave her alone - she did not feel safe there. We had to leave as the dust and flaking paint was having an affect on my partner's asthma - i was concerned the paint contained lead too! I cringed having a shower - the taps don't work properly- spend the whole time having a shower ensuring they don't fall off the walls and land on toes. The toilets are constantly blocked - this place STINKS! NO secure locks on the doors. In the 6 months of travelling around the world - this place is the worst we have seen - and we have been travelling on a budget - we even stayed in cheap places in Eygpt and they were cleaner. STAY AWAY!

        Dear LORD this place sucks.


        Imagine spending a Saturday in NYC when it's 91 outside and 1/2 a million people are crammed into every subway car you take (which are many as that's the best way to travel there). Shopping and sightseeing all day puts a beating on anyones legs, and nothing sounds better after a looong day like that than coming back to a nice, clean cool hotel and taking a shower then stretching out in your own comfy bed, right? Well, if that's what you're looking for, look somewhere else. My sister and I spent 4th of July weekend in NYC. We reserved a 2 bed room (one queen and one twin) that was supposed to come with an alarm clock, airconditioning, a hair dryer, an iron and ironing board. We GOT a room on the 5th floor (broken elevator...that was a friggin blast) that came with ONE bed, a fan (which I assume was to double as the air conditioner/ hair dryer) a "mini fridge" that didn't work, a sink with water pressure that could be compared to trying to blow water through a straw with your nostril, a crap load of roaches, and a view of a fat naked man at all times laying in bed across from us. It was just GREAT.

        And you'd think they'd bother telling us at the front desk that they didn't give us what we had paid for, but NO. We climbed the 5 flights up to the top and found our room and had to discover all this greatness on our own. So I descended the flights again to complain and explain what we were supposed to have. Did they care? No. Allow me to directly quote what the guy said when I told him what we were supposed to have and what we DID have. Ahem..."We ran out of rooms with 2 beds. It's fourt of july weekend, what do you expect? If something comes opened tomorrow, which I DOUBT and make no promises, you can take it". He also said something about how I had to come find out myself in the morning.

        I was so pissed off. The instant I would step out of the cold shower, I would be covered in sweat again. OH! And half the time I wanted to use the bathroom, I'd have to personally un-clog the toilet with a plunger.

        It was great. They wouldn't refund ANY of our money, even after totally screwing us on our room. So we left the next day early and slept in the car. It was that bad. We slept in a damn car. Seriously. Don't go to this place unless you're a big fan of self torture. Or if it's in the winter, and bring a space heater and make sure you're on the first floor. This place sucks.

        We were close to everything!


        We were close to everything via sub way. Desk was very helpful and friendly. No air conditioning in our room but with the window fan very pleasant. Thanks West End Studios, ROCK

        STAY AWAY!!


        We make a reservation for Valentine's weekend through Orbitz. We arrived that day at 8 pm to the hotel and they said that they did not receive the confirmation. We called Orbitz and they said that they sent it. The person at the front desk was very mean with us; he said that it was our fault for trusting Orbitz. It seems that there were more people than they expected and they did not respect our reservation. After one hour arguing, we spent the night in a quarter of star hotel in Harlem. =(

        Please...Stay away..


        I booked a room through hotels. I was amazed that this place was even an option. I was shown a tiny room with no Air conditioning or TV. I immediatly called American Express and told them of my situation. I was advised of another location for a little more money..but well worth it. Why don't they tear down this old building , It was not fit for the homeless.

        Not for Everyone


        Not for the faint of heart. Great for students or travelers only staying one or two nights.

        Was GOOD for me due to price, was staying alone, didn't spend much time in the room, and I'm used to roughing it.

        Bathrooms were clean. Heat worked. TV only had 3 clear channels.

        I felt safe there. Near the 1 & 9 subways. Near restaurants and a Duane Reade.

        It Doesn't Get Much Worse Than This


        I wasn't expecting much but this place is a dump. The first clue is the sign at the desk when you check in saying there are no refunds for early checkouts. This is a 100 plus year old unrenovated building. My room had a big hole in the window which was covered with phone bookb. Lighting consisted of bare light bulbs; one from the ceiling and other laying bare on a wood table! The wiring and pipes are exposed. The walls are crumbling so nothing is hung from there - they put the clothes rod into the door frame of the closet (so the door cannot close) because it could not be hung on the walls. It has radiator heat which you cannot control. It was 100 degrees when I got there so I took all my clothes off and removed the phone books. Then about 1 AM they shut off the heat so I put back the phone books, put on all my clothes and my coat and tried to sleep. In the morning the process started over again. The building and floors are tilted and collapsing. The floors are so uneven that they carpeted over them to try to hide it but the carpet is ripped from people tripping anyway. I got stuck in the elevator when it stopped between floors. There is no security - the doors were unlocked and the guy didn't even look up when I entered after 1 AM. There is no way in hell this place could pass any inspection without bribery being involved. It cannot even rate 1 star. It is one step up from being homeless and sleeping over a grate. You would be better off spending the night in jail.

        Just don't go there :(


        Pros: Cheap, convenient location close to public transportation

        Cons: Just about everything except the 2 pros listed above

        Well, don't believe the pictures you may have seen on the Internet, because the rooms don't look like this at all.

        They are loud, tiny, doors don't close properly and don't fit, the carpets are filthy, and there must be a legion

        of cockroaches leaving in this hotel (OK we only saw one,

        but it didn't look the friendly type as it threatened

        to fall straight upon our breakfast cookies that morning).

        So when you get here basically the one thing you want to do

        is find another hotel. But there a sign at the entry saying that you can't get a refund, so you stay. The most frightening is that you can't really close your door properly, and I kept thinking about it, after a bad experience in Raleigh where people once fired gunshots in the room next to mine. But eventually nothing bad happened, so let's say this can be convenient for broke backpackers not too fussy about cleanliness, but definitely not for anybody else.

        TripAdvisor Reviews Chocolat Hostel New York City

        2.00 of 5 stars Fair

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