Wedgewood Hotel & Spa
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TravelPod Member ReviewsWedgewood Hotel & Spa Vancouver
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Wedgewood Hotel & Spa Vancouver
A Home Away From Home
One of the worst things about business travel is the 'downgrade' one must endure from the comfortable home in which they live to the bland feel and questionable quality of most hotels. The Wedgewood staff seem to understand this. You are treated kindly upon arrival, and the staff goes out of their way to provide personal, friendly service. The rooms are warm and cozy, and the restaurant provides an excellent place to hold a business meeting, or a low key place to unwind while enjoying an outstanding meal. It's central location puts you in the center of the business district, but minutes away from all of Vancouver's many attractions. I can truly say that the Wedgewood is my 'home away from home' when I am in Vancouver.
One of the best!
Our company has chosen the Wedgewood for our annual President's Committee meetings for several years now. The service, ambiance, rooms and room amenities and politesse of all employees as well as the location of the hotel are all first rate. About two years ago we noticed a real turn in the quality of the food and food preparation which had always been pretty good. After enquiring of the management, we were told that they had hired a new chef, Mr. Frank Dodd. I am a Fairmont Gold member but whenever I go to Vancouver the Wedgewood comes first..for me and my management group. Bravo Wedgewood! Keep up the excellent work. You are one of a kind!
Over and Over Again, The Best
I am a frequent visitor to Vancouver (four or five times per year) and I always stay at the Wedgwood. I won't repeat other's comments about the excellent staff, superb location and wonderful restaurant. I am there on business and at times can be very demanding. The Wedgwood has the facilities, graciousness and flexibility that I need to make my trips productive. There is never a problem that can't be solved nor a situation that can't be handled in a quiet, professional manner.
Last-minute changes are never a problem and if a meeting runs over, conflicts are handled quietly and expertly. The Wedgwood has made itself my headquarters in Vancouver by its ever present high level of service and complete facilities. There are many nice hotels with beautiful facilities. There are only a few where you can stop at the front desk, late for a meeting, drop off a document that needs faxed, move your dinner reservation back 30 minutes while you're waving at the doorman to get you a cab and feel confident that everything will get done and that the staff was happy to do it for you. The Wedgwood is the best overall hotel experience I have had in many years of business travel.
Excellent small hotel
Excellent service in a traditional manner with a terrific location in the West End. We were able to walk everywhere. All of the staff were knowledgeable and helpful. The amenities were above my expectations and a special note is that sheets, towels, and robes were soft. Would always return to this hotel!
Room(s) For Improvement
After scouring TripAdvisor (and many other websites) for about 2 weeks, I eventually boiled it down to the Wedgewood and the Opus. I ultimately chose the Wedgewood because of its European feel. Unfortunately, it was the wrong choice. I really wish I could give the Wedgewood a better review--it's privately owned which I applaud and is rare these days (only major hotel corporations seem to be able to afford the cost of running a hotel), and it's owned by a woman (I'm all for that!).The Lobby: and bar/restaurant are lovely, very European feel and appointed with antiques.The Room (#1): Actually the approach to our room was an olfactory overload--we were overwhelmed with the "scent" (I'm being kind here) of Carpet Fresh or some awful-smelling, chemically induced carpet deodorizer--always a bad sign in my book. I expect this smell upon entering a Days Inn or something, but not a four-star property. Also, a small bouquet of fabric flowers in the hall of each floor did not impress. The room itself was amazingly small (barely enough room for the two of us and our two bags), and the bed, which deserves its own separate review, had a low-brow polyester comforter and was hard as a rock. After one night we requested a room change which the staff graciously accommodated.The Room (#2) A much nicer, more spacious room greeted us this time around. This was much more in line with what I was expecting after having read about the hotel via reviews and their website. A nice king bed and plenty of room to move around, although the bathroom was still a bit small (no double sink and a small tub with shower head). The rooms are accented with what seemed to me to be tired, outdated accents: Polyester comforters, plastic waste baskets, and standard grade furniture.The Room (#3) Yes, we moved rooms again! My family, as a surprise, sent (via FedEx) the Reservation Manager of the Wedgewood an envelope with payment to upgrade our final night's stay to the Penthouse Suite! We were excited on the one had (wow, the Penthouse Suite!) and underwhelmed on the other hand (will it be THAT much better that what we've already seen?). A mixed result. The room had a small "living room" area, a small bedroom and again, a small bathroom. I was a bit surprised that the "Suite" was not much larger than Room #2, but it still had the plastic waste cans and the Polyester comforter! The nice feature of the Penthouse Suite though, was he balcony--it's spacious and has a beautiful view.The Staff: We were most pleased with the staff of the Wedgewood, overall they were very professional, friendly and courteous.The Final Word: When we returned home from our trip, we received a bill from the Wedgewood with a charge for the Penthouse Suite upgrade which had already been prepaid via FedEx by my brother-in-law thorough the Reservations Manager. So, we had to call them to get the charge removed. I do wish the Wedgewood great success and I admire the fact that they are independently owned, but they do have room for improvement: First, stop using the cheap carpet/air freshener in your halls and rooms. Second, upgrade your bed linens and if you can afford to, upgrade the beds themselves. Third, replace your plastic wastecans and tissue holders, in the Penthouse Suite at the very least. Four, fresh flowers go a long way. Replace those fake blossoms on each floor with the real thing, again, especially on the Penthouse level.I did make a trip over to the Opus and the concierge gave me a tour of 3 rooms--they were stunning! Although they probably are backed by major corporate dollars...
The jewel in Vancouver's crown
We had the privilege of staying at the Wedgewood Hotel June 22nd to 24th in a one bedroom suite. The room was spacious, the bathroom had wonderful marble, the large balcony overlooked the Vancouver law court gardens. Dining at the Bacchus restaurant was an absolute delight. From the moment we arrived everyone treated us like long-lost family members. It's location is perfect! It's right downtown, next door to all the best shopping. I walked to English Bay Beach, onto Stanley Park and back via Canada place. Afterwards I had the most relaxing foot massage of my life at the hotel's spa. The Wedgewood is an intimate hotel full of gorgeous fresh flowers, art, antiques and the best personal service anyone could ask for. We can only hope to be back as soon as possible!
Such an excellent restaurant
This hotel serves the most delightful dishes beautifully presented accompanied by nostalgic piano playing in its restaurant where every attention is paid to the client.
Laid back Luxury
I'm tired, it's dark and pouring with rain, I'm driving on the wrong side of the road (for me) I'm in a busy city with only a vague idea of where the hotel is, and then suddenly it's there !
Someone takes the bags, another looks after the car, the check-in takes all of two minutes and I'm now in a beautiful suite. It just sort of happened. I didn't notice anyone flustered or rushed, laid back luxury is really the style here.
As another reviewer said "I'd go back in a heartbeat" What an introduction to Vancouver ! The staff are polite and helpful, but not intrusive, the restaurant is super, and the lounge bar is great for just sitting and passing some time. I really feel for Canadians travelling abroad because this style of hotel in England is going to cost about four times what I paid. One day I will be back !
Classy Elegance at the Wedgewood!
My husband and I recently celebrated our anniversary w/ a trip to Vancouver and stayed at the lovely Wedgewood hotel for 5 days. This boutique hotel is a must! It's located walking distance to all the fabulous restaurants and shops on Robson St.
We were upgraded to a Jr. Suite w/out even asking upon check-in. The rooms were large, bright, and tastefully decorated. We had a separate living room area w/ a couch, chairs, a desk and TV. The adjacent bedroom also had a TV (on those stands that sit on the wall/ceiling). A complimentary box of chocolates, 2 comfy waffle robes, 60+ cable channels, nightly turn-down service (complete w/ cookies and bottled water at your bedside) and daily ice service were fantastic. The doormen/bellboys would great us by name adding a personal touch. This is a great place to stay for an anniversary/honeymoon. Highly recommended!
Romantic and polished
We spent six nights of our honeymoon at the Wedgewood Hotel, and we would return in a heartbeat! The Wedgewood is a small, elegant hotel with a very European feel to it. The service is very warm and personal, which was a bit disconcerting when you're used to Hyatts and Marriotts. It was luxurious without being snotty or overwhelming. We booked one of the four penthouse terrace suites, which were large and very comfortable.
There are no ice machines - room service comes by twice a day to refill your own ice bucket, and will come any other time you request with more free ice. Perhaps that's one drawback to the hotel - with two daily visits from room service plus two daily visits from housekeeping, you may feel compelled to curtail the romance until after the final daily visit, just in case!
The location is on the east end of the Robson Street corridor, which makes it an easy walk to some attractions like Gastown but a very long hike to Stanley Park.
We can't wait to go back!
TripAdvisor Reviews Wedgewood Hotel & Spa Vancouver
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