Much better than expected

Having just spent a week here I was pleasantly surprised after reading so many negative reviews. My room was freshly painted and the staff was very helpful. Only the problem of no hot water remained.

Run! Turn Back!

This hotel (if you can call it that) was not at all like the pictures. Very run down, teeny-weeny rooms. Bed is a cot on frame pushed up against 3 radiators. A broom closet is larger than the bath. You could sit on the toilet and put your arm in the stand-up shower. Have to push handle on toilet 3 times to flush. Got bit by unknown bugs. Your breakfast is 2 slices of taost and a choice of corn flakes or bran flakes. We were miserable! Also, when you check in they take full payment up front with no refunds. I could go on and on, but take our advise, it is truly a dump!

Nice hotel, excellent location

I was in this hotel 2 weeks ago, and I was pleseantly surprised. The rates are cheap, and I was a little worried about the quality when i booked (reading the reviews on this site too late...) Staff was friendly, rooms were OK and clean. Not very large , but this is London and I never had a large room in this city. I would book this hotel again, sicne it gices excellent value for money

Awful place to stay

This hotel is not represented properly in pictures. The rooms were extremely small and hard to maneuver in the bathrooms, which are the size of closets. We had to be moved three times until we were in a room that was accommodating to what we had booked. The breakfast consisted of two pieces of toast, a bowl of cereal and tea/coffee and juice. The price of the rooms is extremely outrageous. I would give this hotel a -1 star. The hotel staff was somewhat pleasant. Do not stay in this hotel!

It's absolutely dreadful.

I just wanted something clean and comfortable, and this place did not make the grade. The rooms were tiny, the hallways were filthy, and the bed was nothing more than a bundle of springs in a bag. We had to request three extra pillows (each only 1-inch thick) to place under our bodies in order to protect our ribs from bedspring-induced bruising.

The toilet took coaxing to flush. The front desk employees are, at best, indifferent to guest's needs. Do not stay here, no matter how cheap it is. I would never go back, even if they paid me.

Totally Awful

This hotel is completely awful. Do not give them your money. I agree with all of the other comments listed by all of the other reviewers.

You Can Do Better...

Rooms are nothing like you see in the pictures - uncomfortably small, peeling paint everywhere & bad mattresses. The toilet didn't flush every time. The shower stall was so cramped, I could not turn around without shutting off the water. Even the coffee served at breakfast was bad.

Basic joint

pretty basic place, claimed they did not receive my booking confirmation - after much delay stuck me in a twin room which was fairly clean but had tiny bathroom with lukewarm shower. breakfast terrible - had to beg for toast and tea/coffee was awful and cold. if I would have paid more I would be more scathing but only there for one night so tolerable. On the plus side not bad location - ten minutes walk max from bayswater/queensway tube. Having said that would not stay there again/

Might as well live in the youth hostel

not only is the room super small (this can be forgiven, since the land in london is scarce), it is also old and dirty! The matress is so deformed that i can feel the springs on my back when i sleep! the bathroom sink is badly designed such that i can't wash my face without having water spilled all over the floor! the staff isn't that nice either...

Not like the website

Room was extremely small and dirty, blankets were filthy, TV required a 10 pound deposit, clock was broken, walls were peeling, springs were felt coming through the mattress and clerk would only call a very expensive service when asked to call a taxi. They claimed they did not know the number of any other taxi company. The web site has pretty pictures which bear no relation to reality.