Hotel Warwick Geneva
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Historical Traveler Reviews Hotel Warwick Geneva
Will not stay again
Booked through their website and received a competitive internet rate. I received a confirmation number via email (crucial). I arrive at my hotel and I was told that they did not have my reservation. I told them I had the confirmation number but they replied that it had too many numbers. Although I booked through their website, it appears that they sub out the work to (---) and/or (---) (both of these names were on the email confirmation). They quote me a higher price at check-in and told me that if they were able to confirm my pre-existing reservation, then they would adjust the price (they were unreceptive to my suggestion that I could simply print out a copy of my confirmation; I did not have a printer available when the reservation was made). They gave me a room (early, which was nice), and told me it was non-smoking as I requested. The room did not smell like a typical smoking room, but there was an ashtray, matches in the ashtray, and cigarette burns on the nightstand -- seems like a smoking room to me. The bed was like two double beds put together (I had requested a king size), but the mattress was very comfortable. Pillows too soft though. I then call the 800 number on my confirmation, and reached an answering machine telling me to leave a message (they were closed). I left a message with all my details (the Hotel's website still had the discounted rates posted). Later that day I check with the front desk again to see if there were any messages from a colleague and whether they had found my earlier confirmation (or been informed by the company that does the reservations for them). The answer was no. I again offered to print out a copy of my reservation. The front desk subsequently directed me to the business center (where I would find that I had to pay to use the internet to show the confirmation that they could not find). I pointed out how ridiculous this was so after a few minutes they figured it out: Let me access my email through the computer in the lobby at the concierge's desk! Finally! So within 10 seconds, I am able to print out my confirmation and hand it to them. She then said that she would have to check with the manager tomorrow. Later that day a colleague called for me and the call was not put through to my room. They did, however, deliver the message to me about an hour later, but it was in French (the only language that apparently they have a firm grasp of). I speak only English and Spanish. The next day they got their act together and I was billed correctly. The quality of the room was slightly above a Super 8 Motel (in fact, I have stayed at nicer Motel 8s years ago when I was on a tight budget). I would not stay there again. Moreover, I am always suspect of the reviews that start out "I was a little apprehensive after reading some of the reviews" -- I have found several such similar letters at different locations and wonder if perhaps it is the management that posts them? Stay at Hotel Warwick if you want, I would not.
Good location and very clean
Having just returned form a four day break at this hotel, I was pleasantly suprised. After reading the other problems people had experienced at this hotel, I was somewhat aprehensive. We booked a business class room and asked for non smoking and a king bed-and we got both! We were on the sixth floor at the back of the hotel and had lovely views of Mont Blanc and the jet d'eau. Although our room was a little noisy throughout the night(we think there was a water pipe above us!), we got used to it and cannot really complain. The maid came in every day with clean towels if we needed them and left the place spotless. The hotel is also in a good location, about 10 minutes walk from the lakeside and was fine walking back on the night time. Overall, this hotel was very good and well worth the money.
Convenient and efficient
The location is great if you want easy access to public transport. Rooms at the back are quiet and those at the back on the higher floors have mountain views. The staff are efficient and businesslike. A good but unexciting base for business. Nice sushi restaurant integrated into hotel.
Nice hotel, with a few problems
We stayed in the Warwick Hotel from 24 March to 26 March on our way through Switzerland to Rome. The hotel itself is very nice and comfortable. The bar area had plenty of comfortable seating and the lobby was very nice and welcoming as well. The room was a very good size and quite comfortable. The bathroom was lovely, with full-sized toiletries and a nice shower. I experienced no trouble with the water temperature or with pressure from the shower.
Now the not so great things...first, is the location. It is situated directly across from the train station, which is convenient, but at night it is quite a different area. It is near the red light district, which doesn't look so great at night when you are walking back to the hotel, or just searching for a restaurant in the area. We found ourselves across into Old Town both nights. Next, our room faced the street and it was extremely loud. It sounded as if a window was open, when it wasn't. You could hear people laughing, and yelling, and traffic throughout the night, and we were on the 3rd floor!
Overall the hotel is good value, but if you are wanting to stay in a beautiful part of Geneva, this isn't the place. Just ask for a room facing away from the street!
OK Hotel in Good Location
We stayed at this hotel for two nights during a visit to the Geneva Motor Show in Palexpo.
It is a typical mid-class business hotel with good decor, lighting and facilities.
The only problems we had were being given a room on the smoking floor when we had requested non-smoking and being charged for a breakfast we had not taken. Both these problems were resolved without fuss but it would have been nice for them not to have happened at all.
The room was a good size with roomy twin beds pushed together. There is a selection of free and pay channels on the TV including CNN and BBC World.
The bathroom was clean but with a manual mixer tap for the shower which had to be adjusted carefully to get the temperature of water required. I experienced no problems with variance in water temperature and the flow rate was very good.
The staff we encountered were all very good and of a pleasant demenour.
The room was quiet - it faced the left side of the hotel.
There is a Japenese restaurant attached to the hotel that we dined at one night. The food was very good although not cheap !
Location is perfect for business travellers and suitable for leisure travellers. The rail station is diagonally opposite and the journey to Geneva airport & Palexpo exhibition hall takes under 10 minutes (although you need to factor about 20 minutes as the trains stop for about 10mins in the station). Turning right out of the hotel brings you into a red light district. Turn left and walk behind the hotel to get to the lake (10 minutes).
There are some shops nearby and some good eateries (Thai, Chinese, Indian etc.). We tried a Mexican restaurant about 15 mins walk away which was very good.
Pretty good for Geneva
This hotel is actually not bad for Geneva. I generally stay there on business, so the rates are between 175 and 225 Francs. For Geneva, these are good rates for a 3 star hotel. On the bad side, the same pipes are shared by multiple rooms, so, depending on usage, the water temperature can change drastically. Also, rooms facing the street can be quite noisy, so ask for a hotel in the back. Rooms vary a bit in size, but all I've been in are furnished tastefully and have marble bathrooms. The location, next to the train station cannot be beat. You can easily walk to the lake, and across to the old town and the main shopping street. Also, almost all buses and trams go through the plaza in front of the train station, so it's easy to get to just about anywhere using public transportation. If you get lucky, your rate may include the breakfast buffet , which is large and varied and otherwise costs 35 francs. The attached brasserie is not too bad. The pate de foie gras is especially tasty. The attached sushi bar is quite good if you can afford it.
Don't do it!
Shower water went from ice cold to scalding hot several times. I actually burned the tops of my feet! Voice mail in room did not work. When items or faxes arrived for me at front desk, I received no notification - had to go in search of them. Room service menu items went beyond the normally accepted ridiculous prices, and for that, the food was crummy. Front desk staff seemed bothered by any questions or requests. Skip this place!
Pretenious Reception - Ordinary rooms
The Hotel is ideally located near the train station, where you arrive straight from the airport. The reception area was garish, no one played the piano in the empty piano bar and drinks and food were predictable expensive. The rooms were basic, unattractively decorated, but adequate hotel rooms, nothing more and the mini bar wouldn't open. The bar was closed and we couldn't get a drink when returned from a night out shortly after midnight. I think the 4 star rating is based purely on the garish reception and little else.
Hotel Le Warwick
Hotel was ideally located across the road from the main train station and a short walk to the lake and old town. Rooms were large and very comfortable and the staff on a whole were friendly and helpful. A perfect place to stay when visiting Geneva.
The Warwick hotel was very nice and very clean. It was not however what I would have considered a 4 star hotel. The hotel staff were all very friendly and pleasant. The two resteraunts seemed very nice. Les 4 Saisons was very expensive (in my view) and La Bonne Brasserie was not as expensive and the food was nice. The buffet breakfast was worth having.
TripAdvisor Reviews Hotel Warwick Geneva
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