W Mexico City
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Historical Traveler Reviews W Mexico City
Great place, great staff!
I cannot believe the negative comments on this site. The W was great. We arrived off a very long flight from Europe to be met by a driver from the W at the airport, who handed us cold bottles of water - which I was desperate for, and were not charged to our bill! (see some of the comments below about charging for everything) - and then drove us to the hotel whilst chatting to us about Mexico.
I was shaky with jet lag as I arrived at the front desk and we were immediately given warm towels to wash our faces and a fruit juice - everyone was so unbelievably friendly. We were shown to our great room by yet another friendly person. Great room! very modern and beautiful, with a huge balcony (although oddly no furniture on it). Clean, perfect, great soft bed, i was in heaven. OK, its very trendy and modern and won't appeal to everyone but I was in heaven.
We had made reservations for dinner that night and the hotel organised a taxi to the place we were going, and one to pick us up (well it was my first night in Mexico City and I was a bit apprehensive ...). Breakfast the next morning was amazing - a great combination of traditional (huevos rancheros) and european/US (muffins, pancakes) so you could have what you wanted.
We had a great time there, the staff were so --- friendly and nothing untoward appeared on my bill... Have a look at photos of the rooms, honestly, they are so cool.
This was the perfect hotel for my first trip to Mexcio City. Great safe location where I was not scared to wander about. near the anthropological museum (worth every moment) and so friendly. I have to add my vote to the San Angel Inn as well - MAKE SURE you go there for dinner. it was fabulous. Get concierge to book it for you and to arrange a cab. Have fun at the W! it even has a cute shop which sells Mexican stuff for that person you forgot to buy a present for...
What would expect from 'W' Chain
Being from Mexico I always find it hard paying up to stay in Mexico City but if you want a different experience from your standard Mexico City 5 Star then this is worth it.
It is expensive (but you can almost always negotiate a better price than the list price) but you get a great location (safe, lots to do) and you get a New York experience in Mexico City which is a bit different from the Nikko, JW Marriott or Presidente right next door.
The food in the trendy restaurant is not the best but it is a fun and cool place. This is a trendy hotel and as most trendy hotels go in the world, it is a bit expensive and certain things could be better but it is worth a go.
Definetely check your bill before check-out!!!!
First of all: I was impressed about the very modern, nice rooms and hotel. This will get a 5 Points or Excellent from me. BUT, the service/personal was terrible. Unbelievable. First of all we got an Internet-rate at starwood for 4 nights including breakfast for 2 every morning. As we checked the bill after 2 days we saw, that they charged us the breakfast for about USD 40.-- per Person! After a big complaint with "whenever/whatever", the didn't believe us first, lucky me, that I printed out the Rate description incl. breakfast!! At the end of our stay, we realised, that they still charged the breakfast for every day (4 x USD 40.-- x 2 Persons = USD 320.--) and realised, that our USD-Internet-Rate was changed into Mexican Pesos with a terrible exchange rate (about 20 % worser than in every bank in the area = about USD 200.-- more than normal). After complaining for about 30 minutes they got us the breakfast USD 320.-- back, but not a better exchange rate. At the end they charged my Diners Club-CreditCard with USD 102'032.-- instead of MXN 10'203.20 which is a huge difference. After that my Credit Card was blocked. After complaining the tried to fix the amount, but after waiting another 60 minutes I paid with Mastercard and told to Front Desk to fix it all, by the reason I had to go to the airport. 2 weeks later it wasn't still fixed. At home I realised, that they charged me not just twice (1 x Diners Club / 1 x Mastercard), but also one more time they charged me breakfast. I was very angry and have been complaining with starwood preferred guest and got it all fixed after a long time and got af few Bonus Points also. I wouldt believe it if I havent feel/seen it my own. Unbelievable!
RUN (as fast as you can) from the W Mexico City
How truly awful is this hotel? This is not a rhetorical question.
First, I love modern hotels. Habita in Mexico City is an example of modern done very well. W is just a terrifically bad hotel. Okay, here's why:
First, upon my check-in, I was told that my room was not yet ready, though I specifically asked for early check-in. Of course, my flight was late, so I didn't arrive until mid-afternoon. Still, no room. No room, that is, until I said "Okay, thanks, I'll just walk next door to the JW Marriott." Then, all of a sudden, I 'm told "Oh, a room just opened up." Silly mind games, but that's what you should expect from a hotel staff where the average appears to be about 18.
This is the worst nickel-and-dime-you-to-death hotel EVER. Their fitness center is pretty decent but they charge HOTEL GUESTS 100 pesos (aorund 10 dollars) per day to use it! Want to check your email? Great! They have excellent computers - it'll cost you around 250 pesos. Feel like a bottled water in your room? Up to 85 pesos. You can buy about 30 bottles of water from a vendor right outside the hotel for that price. Come on, folks.
Okay, the food. I thought that it would be impossible to have bad food at an upscale Mexico City hotel. Yeah, very wrong. Teeny portions, bland, uncooked or badly overcooked, just really inedible swill.
What else can I say? Non-smoking rooms (mine and others) stink like smoke. Turn on the AC and the room stinks like cigarettes in a minute.
Lesson for the hotel: taking a lousy room and painting it red does not give you a five-star hotel. It gives you a lousy, red, room.
Okay, I'm spent. PLEASE save your time and money and run from this hotel.
Have to agree with most assessments of the W
All the postings so far were pretty much the same as my findings...lots of beautiful people wearing black; silver bowls of green apples; sticks/twigs in vases; black/red decor; house music for breakfast. It's trendy as hell, and my room also had the neat shower hammock & three heads for a shower. It also had a great bed that was made for crawling in and falling apart. Room service was excellent (tortilla soup & shrimps in garlic sauce), and the food in the restaurant on the 2nd floor was great for breakfast (chilaquiles in green sauce & fresh fruit). Great views and location is awesome.
But it is expensive! Everything has a cost; expect to be charged for anything you elect to use/buy (i.e. the bottle of trendy Voss water). And yes, you'll be charged if you use their concierge-called taxis. Elevator didn't work one time when we had a full group on the 9th floor; it was difficult to call another one (since when we pressed the button our bad elevator would ring its bell as though it were ready to take us even though it was not working).
I had a concierge make reservations for us at La Valentina nearby as well as the San Angel Inn near Rivera's studio (both FANTASTIC, authentic Mexico City gems--DON"T MISS). I had no issues; the gentleman was professional, friendly, and also quite handsome :-). And I felt no pressure to give him a tip, although I did...
I thought it was very cool, though, but not sure I'd stay there again. I prefer the Camino Real or La Casona...a little more Mexican, a little less trendy. I had no problems sleeping there; I was on the 9th floor and the house music in the lobby wasn't heard in my room. It was as quiet as could be.
For those who don't know--in Latin America, being trendy is EVERYTHING. Seeing/being seen is the "ne plus ultra" objective with many social climbers, so it's not surprising this new hotel is so avidly patronized by that group.
All in all, it's fun & trendy, but I think this will wear off in time and they'll be hard-pressed to justify the expense for what it offers.
Posh Polanco Haven....
You have to be the right type of person to like this hotel. But, if modern, trendy, and vibrant fits you, then you--like me--will find the W Mexico City to be fantastic. The lobby--especially the bar area--is incredibly well-done. Sure, I sometimes felt like I didn't have on enough black to hang-out for too long. But, it is fun to stay at a place that is so fashionable that model shoots occur in the lobby-and they did during my visit. Certainly the real strength of the hotel is its location and design. Set in the posh Polanco district, the W provides a sophisticated retreat after exploring Mexico City's finest attractions. Words cannot describe the hammock in the bathroom--or the design of the shower for that matter. But, between the red walls and the jaw-dropping views of Mexico City, your room is sure to please. The concierge staff is great and so is the restaurant. In my opinion, the only true drawback is the lack of a "real" swimming pool. But, the W's other qualities certainly make up for that. If you want traditional luxury, stay at the 4 Seasons. But, if you want modern sophistication, stay at the W.
The Bed Baby
I cannot believe how amazingly professional and cool the people at The W in Mexico City are. The rooms are beautiful and the beds are extremely comfortable. I know the Whenever Whatever stuff gets old, but they really are there to please you. It got to the point where I asked where the metro was, and this guy not only walked me to it, but gave me two of his own tickets so I would not have to stand on line. He said people in the states were always so kind to him and he always wants to treat visitors to Mexico with similar kindness and generosity -- He would not let me give him a dime. Yeah, it's cool to have a hammock and a stereo, but what's really amazing is downstairs it's like a disco some nights (especially Thursdays) and they still check you in quickly and get you into your room right away. The bar atmosphere is hopping and might annoy those who are in for a quiet vacay, but otherwise it's a party on The L floor. The food is awesome, the drinks, very nice, and the people who hang out good and bad -- the usual. And it's right in the Polonco Dist. which is a very chic area. You're not roughing it here. All in all, I'd say they'd have to do a lot of bad to mess with me now. I cannot wait to go back. And remember, the beds, you'd kill to have a bed like that at home.
Check your bill
I stayed for 4 nights and had a really good time, until check-out. It's in a great location, a short walk from the Anthropological Museum, with some nice restarants nearby. The hotel is stylish, but in a way that will date quickly, and the design doesn't shown much attention to detail. Staff are nice, and reasonably helpful, and will work out good trips for you, if you don't mind paying hugely inflated rates. The rooms are nice, but not well maintained (chipped paintwork, stained carpets). The loo cubicle is so small you can't actually close the door; which was lucky as the sliding door kept getting jammed closed anyway.
The main problem is dodgy accounting, with a stray bottle of water and 50 dollar taxi charge appearing on my bill. When I questioned the charges the attitude was far from 'Whenever/Wherever': I had to explain the situation to four different staff members before the charges were removed. But that wasn't the end of it: when my credit card bill came, they'd only gone and re-charged the taxi and water the minute I'd left the hotel! The manager then refunded it back, and also gave me some bonus Starpoints, but the whole experience was either dishonest, or incompetent, and neither is what you'd expect. Next time I'll stay at Habita.
This hotel is Mexico City's HOT SPOT!!!
I don't even know where to start, We checked into the hotel on a Thursday afternoon Feb 26th Very smooth checkin and we were lead to room 1802. Wow wow wow was my response to seeing the room. A great view of Polanco and a Hammock to lay in looking out at this great view!! Yes a full size Hammock in the shower which is a whole nother story Huge shower with shower head on the cieling pouring down on you plus 2 shower heads on a marble base shooting towards your body. Room was nice size with a small couch Huge TV and DVD player as well as CD player you can pick up DVD'S at the front desk. The bed was great tough to get out of but easy if you had a cup of coffee to go sit in your hammock. The Living room bar was off the hook every night as well as the Whiskey bar on the second floor. There was a line to get into the Living room on a Thrusday night at 8:30pm!!!! The Resturant was fantastic food great service great!! Only drawback of this hotel is the room to room noise every night at 3am we heard voices and a lot of noise coming from the room next to us. If you are there on business it will be tough to get a full nights rest. But if you are young and hip there is no other place for you to stay. One last thing my girlfriend spent the afternoon at the Away Spa and could not stop talking about it and how great everybody was. This hotel gets a double thumbs up!!!! Also there area that the hotel is in is very safe to walk around any time of the day but always be aware of your surroundings.
Getting Nickeled-and-Dimed at a Schizophrenic Shrine to Minimalism
W Mexico City is the local shrine to minimalism: the rooms are painted red, the floors are white stone, and hanging across your bedroom is a hammack which looks a little too flimsy to trust yourself to. It is located right next to the JW Marriott on Campos Eliseos, a beautiful street in the posh area of Polanco. So far so good... Get ready for a bumpy ride.
According to one of the many doormen, the W opened in December 2003.
Since its opening, it has gained a reputation for being "the" beautiful person's utopia. Slicked-back hair and baggy jeans are everywhere in evidence, not to mention the suits from the dot.coms and law offices dotting this posh area on the fringe of the Bosque de Chapultepec. In short, everyone who is anyone in Mexico City comes to hang out at the bar, which, curiously, is set just as one walks in the front door. With the flashing red lights, loud music and open door, not to mention the ropes and doormen, it looks more like a discotheque than a hotel. To get inside the lobby of your own hotel, particularly on a Thursday, Friday or Saturday night, is a herculean task indeed. But, in this great metropolis, trends are ephemeral, and the crowds of twenty- and thirty-somethings will wander away before too long, once they tire of waiting hours to shimmy their ways up to the bar and paying between 100 and 125 pesos for a standard drink.
And that's really the main problem with the W: It can't figure out what it wants to be. A fashion magnet or a hotel.
Let me be fair: The rates are high, but not higher than the local competition. And if you do some shopping on the internet, the rates you get can be quite good (I paid $159 exclusive of taxes and service charges). However, even for this price, much less the $269 rack rite, you simply don't expect to be nickeled-and-dimed with such reckless abandon. Even this has its limits. Some of the more annoying examples:
That bottle of water sitting near the divan is not free; a charge of 65 pesos a bottle (a little more than US$ 6) will appear if you drink it.
And there was no price tag on it until the last day of my 5-day stay.
I got an ink stain on a brand new shirt, and I took advantage of the hotel's offer to call them "Whenever/Whatever." It was 9:10 pm. Someone came to my room about 15 minutes later. I relaxed, until I received a call the next afternoon at 3:00 pm to ask me whether I consented to their use of solvents that might destroy the shirt. It had been 18 hours since I delivered the shirt, and the ink had already dried to a crisp. Not the attention one expects from a hotel whose employees at the "Whatever/Whenever" line answer with the slightly grating phrase, "Good morning, how can I enhance your W experience?" And guess what? I still got to pay for it... 150 pesos (US$ 15) to my recollection.
The exercise room is not free. You must pay 100 pesos per day, just about US$ 10, even though you're a hotel guest. This is the first time in my life that I have encountered this (and I travel for a living because I'm an international lawyer).
The taxis that the concierge calls for you are not the sitio taxis which are the only ones visitors to Mexico City should use, but private cars driven by tour guides. They are quite expensive for Mexico City, but extremely safe, and the drivers are all friendly and accommodating (with one exception, a young guy who kept hinting at a tip). You can hire them by the hour for 230 pesos (about US$22), and charge it to your room. Here is the catch: The concierge charges you a 10% commission to put the charge for their own taxis on your hotel bill!!!
Had I known this, I would have paid in cash. But in the minimalist surroundings, where signs are viewed as nothing short of scandalous and declasse, such information is not to be found.
So much for the nickels and dimes. What about the facilities. Well, no pool. What more can I say? When was the last time you stayed in a five-star hotel without a pool? The "relaxation pool" they claim to have in the spa never had water in it during my stay, so that doesn't count.
The elevators are pretty slow, and cracks are already beginning to show in the plaster. To get really personal, the toilet-paper holder fell out of the wall on my first night. All somewhat strange for a brand-new hotel.
In short, if you're looking to hang where the beautiful people are, don't mind paying so much for drinks and have an expense account to absorb all the nickels and dimes, the W is a great place to stay. The personnel are all friendly and accommodating, and it's frankly nice to be surrounded by so many young, good-looking, hip people. However, if you're looking for a relaxing time, and have to pay your own way, you might want to go elsewhere until W's management figures out that when the novelty wears off, they are just another 5-star hotel.
To my mind, there are better values in this great city. However, I have not quite written the place off and would be willing to give it another try. I'll just stop at a supermarket beforehand and buy my own water!!
TripAdvisor Reviews W Mexico City
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