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Historical Traveler Reviews W Seattle
Dark and Cold are four letter words for me
I recently was "housed" at the W Hotel Seattle for a major summit, and having a five star hotel paid for by our host was something I very much appreciated and looked forward to.
What a disappointment. The "W" is the most pretentious hotel I have ever been in. The halls are left dark with dimmed blue light, so one of the only nice things the hotel has to offer, the black and white photos that decorate the halls and rooms, were impossible to see. The rooms are austere. Not a drawer to be found in the contemporary dark wood, glass and chrome furniture. Every place a catalog or price list could be displayed, it was, even the furniture was for sale. I felt like I was in an Ikea showroom... no... even they have more class.
I was "stationed" on the 14th floor, and had a parking lot under the window of my room. The fancy shower had a drain that worked intermittently, apparently based upon who else was running a shower on floors above or below. I discovered why the little ambient fountain in my room had been left off... when I tried it, the thing leaked water all over my valuable papers on the writing desk (also covered with sales catalogs supplied by the W).
The rooms are large and have a large color TV, VCR, CD player, and according to one travel guide were supposed to have a "library of CDs and videos", but I guess they were all taken out and "overdue", because there were none in my room (other than that wonderful W Hotel CD which was for sale) .
From the seemingly stale $3 (plus 20% service fee) candy bars and soda pop, to the $8 bottled water and W Hotel CD everything was overpriced and underwhelming.
By far the worst was the desk staff; arrogant, hostile unbending and unhelpful. They never cracked a smile the whole four days, or acknowledged me. However, they did try to charge a number of the members of our group (including myself) for an extra day that was already paid for by our sponsor. The bar service went well with the rest of the feel of the place. A small order of quite costly appetizers on a slow night took nearly an hour to be served.
The one nice thing was the large bed. However, it was way too soft due to the feather cover. There were six jumbo down pillows also, which literally left no room on the bed to sleep in it. And no matter how many times I removed them, they were back the next day after housekeeping came by.
One thing I noticed on my 3rd day which pretty well summed up how I felt about my stay there. They have a large WELCOME sign made of metal letters on the door. However, it can only be read correctly when you LEAVE (it's backwards on the way in)... It's very symbolic. This hotel WELCOMES you to leave, and if you're smart you'll take the hint before making your reservation.
Our group was large and 5 five star hotels within the Seattle core were used. Most people enjoyed their stay at the other four, so I imagine you can do fine staying someplace else - the Renaissance was a favorite.
And, by the way, our group (1300 people) ranged in age from 16 to about 70 years of age, and most are well traveled, due to their work.
Great Contemporary Atmosphere
Love the contemporary furnishing, big windows, great view of downtown Seattle, huge bathroom and with huge mirror, great location. Some friends flew in from Pheonix and stayed at the W, I had always seen the Hotel living in Seattle but have never stayed there until they came into town. If you love a different type of atmosphere , more contemporary, hip and stylish, the W is the place to stay!
A great business hotel
Truly an excellent experience from the wonderful corner room with its floor to ceiling windows to the wonderful Earth & Ocean restaurant. The staff were very helpful and no request was too much trouble. The beds are a cut above the usual hotel standard and the furnishings and decor are very stylish yet totally functional. Combine all this with a great location and you have a superb base for any business trip to Seattle.
After a night out on the town a friend and I decided to get a room at the W instead of driving home. What a great decision this was! No, it's not for everyone. Just as I would not put someone young into an old stodgy hotel, I would not recommend this hotel for business travellers or my grandma. But we got there late, about 2am, and absolutely loved the room. It was a good size, loved the art and the bathroom was so clean and well laid out. Called room service at 3 am and had food brought up very quickly by a great woman who took the time to tell me her name and to let me know whatever I needed food wise to call her right up! All in all I had a wonderful time and look forward to staying again.
Give me more of the W
I loved my stay at the W in September 2003. The sales staff was accomodating and gave me a good rate, the rooms were sexy and the beds - to die for. Definately geared for pleasure and I had lots of it! The mini bar was stocked wtih good wine and champagne, the restaurant was yummy and the room service perfect. They made it a place I'll go back to again and again. You feel like your in a warm cocoon of hip sensuality.
Very dark, depressing hallways and public areas. The halls are so dark as to be scary. Who knows who are what (a burglar? a lot of dirt?) might be lurking there. The staff is ridiculously pretentious and unhelpful. In an effort to appear high tech and trendy, this place has succeeded in being snobbish and cold. On the positive side, the rooms are well-furnished and comfortable, if a bit strangely decorated. But another negative is the lack of soundproofing. For a new hotel, the rooms seem to have surprisingly thin walls. A better choice, at less than half the price, is right next door: the venerable Pacific Plaza Hotel. Yes, its rooms are smaller, but they are comfortable and bright, and the staff is wonderful. The Pacific Plaza makes you feel right at home, and the price and location are right. If you prefer a trendier location, Hotel Monaco, across the street from the W and Pacific Plaza, is a much better choice for about the same price as the W. It is hip but not pretentious, and the staff's customer service skills are far superior to the W's.
Dark and strange
Stayed at the W for a professional conference at the same hotel. This hotel goes out of its way to be strange at the cost of livability. The halls are so dark that they would do better to stock the "in-room store" with tiny flashlights - those they could sell. A few of us at the conference made fun of the hotel during discussion. I had a menu card in my room the first night that I could fill out and hang on the door to get a room service breakfast. I did that the first night, and it was good, but I never got another menu in my room to do that again.
What happened? They tried to charge me for parking for 3 nights - I didn't drive a car there. Strangely, I never got a survey or comments card to fill out, either. I'll try somewhere else next time.
Best in-city hotel in Seattle
I have booked several friends into this super modern hotel and have also checked out the rooms and eaten in the restaurant (Earth & Ocean) myself. The rooms are drop-dead gorgeous in a modern vein, as are the public spaces of the hotel. The staff are excellent--eager to please, but casual, not haughty. The restaurant is probably the best in Seattle at the present time. I have also had friends stay at the Four Seasons and there is no comparison--the W is a charmer, the Four Seasons is the worst in their chain.
News Flash: Four Seasons just wised up and have sold their Seattle hotel to the Fairmont group.
Horrible Customer Service in the Billing Dept
Stayed there for one night.... great atmosphere, horrible lighting, outstanding furnishings - typical neo W hotel.
However, the Hotel likes to charge for everything - even for things you don't use. They charged me for drinking the water from the honor bar which i never touched. When i called the billing department to correct the charge, they were unapologetic, though they said they would reverse the charges only after i had to raise my voice.
Watch your wallet! And good luck with the billing department -- shameful behavior!
Hip staff, no customer service training
I arrived in August around noon for a business stay--I was told that check-in was at 3 and my room should be ready by then. Fine--it was a beautiful day, I walked around the city, had lunch, visited the museum, and returned around 4:45. My room ended up not being ready until 5:15 and it was a closet on the level of the next building's roof. 20 feet away were large office windows so it was a little more open than I wanted. I'm a Starwood member and figured after the delay, they'd at least try and give me a decent room. I requested a change, and the room I finally got was nice enough, but this is still after six hours of waiting! Also, the halls are much too dark--I know it's supposed to be hip, but even hip people like to be able to see in a hotel hallway. Basically, the very young staff needs some training in customer service. Without it, luxurious, hip accommodations won't work.
TripAdvisor Reviews W Seattle
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