W Dallas Victory Hotel
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Historical Traveler Reviews W Dallas Victory Hotel
My wife and I just returned from 3 nitghts at the the Dallas W. We loved our stay there! Everyone was very nice, from the valet to the front desk, to the swarms of other W employees, everyone had a smile and a "hello" for us. We spent some time at the amazing pool. This has to be one of the best pools in any downtown hotel, anywhere! From about 2:00 on, the water is in full sun, but there are still shady areas for lounging. Our first day there, we were the only ones at the pool, and the guy who was already there and getting ready to vacuum the pool when we arrived, made a point to come over and tell us that if we were going to swim, he would leave and just come back whenever we were done. When we told him that we might be there a couple of hours, "no problem" and he left us in peace and quiet. The room was very modern, but very much our taste. If you're not into the modern look, this definitely is not the place for you. The only thing that we were not crazy about was the nightly parade of young wanna-be hipsters hanging out at the lobby bar and standing in line to go to the Ghost Bar. Especially on Friday night, it seemed more like our hotel was in a nightclub, rather than vice versa. Really not a big deal to me, but a little annoying and it would bother some people. Parking was $22 per day, and the valets were all very helpful, and no slower than any other valet service. We've stayed at other W's, and this is very much like the others. Very hip, somewhat proud of themselves, but not so much so that they make you feel itimidated. The location is great. Not really walking distance of anything, but very close driving distance to pretty much anywhere you want in Dallas. We would stay there again in a heartbeat, and love every minute of it.
We eagerly anticipated the opening of a W in a city we frequently visit, Unfortunately, we were so unimpressed with the services and staff at this new W that we may never visit the chain again!
We had several new hotel type of difficulties (power outages, phone ringing with nobody there and an a/c unit that stayed at 50 degrees and could not be shut off)...I can overlook that, what I will never overlook is the rudeness and unfriendly staff at every turn.
Every call to the desk with questions was met with an uncaring "I don't know" not "I will find out". They should change the "Whatever/Whenever" desk to just "Whatever"!!!
Disorganized and RUDE.
We arrived 1.5 hrs early at the "W" for their grand opening of the Ghost Bar (as advertised and reported in the Dallas Morning News). We were very close to the front of the line (less than 10 people were in front of us) so we thought we'd get in at a reasonable hour. The bar should have opened to the public at 10:00 pm but they never allowed anyone in front the "regular" line the whole time we were there. We gave up shortly before midnight. When we were waiting at the door at 8:30 p.m., they should have told us that rather then scanning our IDs and telling us they'd be opening shortly after 10:00 pm. The bouncer and manager said they had over 1200 VIPs that had already purchased very expensive liquor bottles earlier. Valet was very crowded. Although valet attendants knew all of the bars were closed (because they were at their capacity), they kept taking car after car after car, only to have the people return shortly for their cars (which resulted in an hour wait or more!). I agree with the previous guest's comments that they were rude and the crowd and staff were not what I expected. There's more to add but I just will end by saying that I will not be returning to the Ghost Bar.
Nice getaway but not too impressed
I wanted to find out more about the rooms than the website said, so i called. They transfered me to "Central Reservations" which is not located on property and they knew nothing about the hotel except for what the website said. I called the hotel and sat on hold 4 times before I was able to speak to someone about the property and even then, they seemed to not really be sure what they were talking about. Upon checkin, they had my reservations wrong and I had to stand there for 15 minutes while a manager overrode it in the computer. The Vallet guys were nice but don't quite have it down yet, but thats okay, it is a brand new hotel. The restaurant, Craft, don't waste your money. We eat at a LOT of nice restaurants in Dallas and this will not be one we return to. Take a cab to the Crescent and eat at the steakhouse there or at Nobu. Roomservice, we got munchies around 1am.....$70 later we had a crappy grilled cheese and turkey sandwhich, horrible fries, pancake dinner with nasty eggs and hard plastic-ish bacon and a pot of burnt tasting coffee! The menu sucked and didn't have much of a selection at all. The service was fast though and the server was very nice, but not very professional, you could tell he was new at it....but it again, new place so its okay.
Now, the room.....hmmm...what to say...we had a corner suite with a terrace ($480)...If your into the modern look you may be very impressed....we preffer more traditionally appointed hotel rooms (like the ritz or others), however, I won't hold my tastes in decor against the hotel....the bed is greatness.....the huge flatscreen is greatness, the balcony/terrace with comfy outside couch is EXTEME GREATNESS!!!! (we stayed out there all night)....quite small though......the A/C unit is horribly situated and extremly tacky! ...its looks right out of a motel 6. The bathroom is nice, but no counter space at all. Be carefull in the bathroom (toilet) stall room, I got stuck in it and my husband had to yank on the door to get me out! And yes, getting Bliss products was cool,,,,but for $480, i've seen much better appointed rooms...no q-tips, no showercap, no mending kit......which we needed the safety pins from very badly at 7am when the sun came gleeming through all the cracks in the curtains.....they really need to fix this...we came to relax and couldn't sleep past 7am b/c the way the curtains hang. AND....b/c of all the loud construction noise (which I don't blame on the hotel, I knew very well that construction was going on all around this hotel....and it will be for at least another year, so be warned)
The pool is fabulous, but not a place to get sun, just a really cool place to hang out. The people in the spa were very friendly and got us an appointment on really short notice. The overall staff at the hotel were friendly, but not well trained yet. No one really seemed to know much about the hotel or where things were in the hotel. They were nice, but not helpful. Seemed to have too many young teenager people working there that don't have experiance in the hotel business. Overall, they have some fine tuning to do in the rooms, the design of the rooms isn't that fab to begin with, and the employees need to be more experianced in 5star hotel service...right now, there about 3 1/2 star, and something major MUST be done about the food here.
Hotel - Service= Old Abandon Bldg
This hotel is very trendy. The Ghost Bar is cool, but overrated. The pool is way too cold. like icccccccccce cold. ---then the room we were in was like 90+ degress, but the SERVICE here by anyone other than bellhops, etc was horrible.....bartenders, front desk---the worst were the joke security staff at the Ghost Bar. Hillarious. Tools. An ear piece does not make you important! Hard job I'm sure...bottom line without service this is a temporary venture. Did I say the discount 'Secert Securit Service' Guards were tools?
Extremely Rude Staff & Dirty Night Club Crowd
Two of my friends and I got a suite at the W. I have always heard such great reviews of the W Hotel chain and was very interested to check one out. Upon check in the lobby was packed with a low class group of people wanting to go to the bars in the hotel...The room that we had first was not cleaned from the night before so we were put into another that was not ready for guests, such as television, phone & stereo not working. Each elevator has a guard that seems to think he is in the secret service and questioned us where we were going on our way up as though we were sneaking in....Staying in the hotel did not even get us into the Ghostbar smoothly either....Very rude doormen that thought they were guarding the Queen's Jewels inside or something...Its a bar, get over it, bouncers!! Upon entering, we noticed that the music was great, the venue and view are very cool. The crowd however is very rough and cheap and looks like they will need to install metal detectors very soon...Drinks were reasonably priced but the waiters had a rude attitude...Too stressful of an ordeal to that again.
Great w hotel
Stayed there for one night and agree that this is one of the nicest W hotels I have seen-- really like the interior and would definitely go again. They are still working through the kinks and did not go the bar but assume it will have typical W attititude for better or worse. I had no problems with the open bathroom format but understand that some folks could find this weird. Not sure why this is a hot trend in hotel design. My biggest complaint is the air conditioning system. I found it noisy and had to readjust the louvers to avoid freezing while sleeping.
I dont really understand the geography of Dallas and was surprised that the location is construction site right now for whatever. I took a taxi from DFW with no problem, but a collegue encountered a blank look when she asked the taxi driver to take her to this new hotel. The way to avoid if taking a taxi is to say its by the American Airlines sports arena
An Excellent Experience: Not to be Forgotten
My husband and I stayed here for a combination anniversary and furniture shopping trip. While the W staff are working out the inevitable kinks of opening a new building, we found the experience to be one of the most memorable of hotel stays. It's the most beautiful W we've seen. The staff are exceptionally dedicated to meeting guest needs. The decor, light art, and furnishings are carefully chosen and work well together. We particularly enjoyed the many designer furniture pieces. Our room was the standard room with great mattresses, well-designed decor that was a lot lighter than most W's, beautiful bathroom fixtures, a quiet HVAC system, etc. The only problem was the lack of a light cotton blanket. Down comforters are too much in the Dallas summer! We were unable to get a reservation at the hotel restaurant, Craft, but the staff worked hard and eventually got us in. Craft is an outpost of a NYC restaurant of the same name. It is not to be missed with its homestyle menu and hand-crafted offerings. My Bliss Spa massage was expertly done and the steam showers and little snacks were added treats. The 16th floor outdoor pool is more like a pool party experience with its big "beds", infinity pool and bar. The setting for the pool is not to be missed with perfect views of Dallas and great breezes even on a hot afternoon. We never made it to Ghost--the bar on the 33rd floor. It was too crowded with a crowd much younger than us! Finally, we like the location of the W because it is close to downtown, uptown, the design district and highway access. Dallas is shaping up and becoming an "it" city.
W Hotel Living Room Bar, Accomodations & Infinity Pool
Living Room Bar
Spacious, loud and pretentious. This is a place to be seen. Not a cozy cocktail lounge. Morracan style seating with low tables. Beautiful long chandaliers hang from an open ceiling. Outdoor smoking area. Open to the public. However, the only way you gain admittance is if you are dressed to the 9's. No tourist attire allowed please.
Very small. Fusia pink glass wall at night. Interesting but too trendy for long term. Wheat grass in glass containers line the stairs to the banquet area. They are trying for a Zen look but it misses the mark. The hotel is too noisy for any description with the word Zen. The two gentlemen that greated us at the desk were small in stature but large in attitude. One had hair with so much product in it that I was unsure of his true nature. We asked to preview a room which he promptly denied saying, "we don't do that here." As we turned away from the lobby desk, we walked right into the security desk which was twice the length of the main lobby desk. Every door entrance and elevator had a security personnel stationed at it. They wear dark suits and secret service style ear pieces. I'm not quite sure who or what they are protecting but they made a good show of it. I did enjoy being escorted up to the Ghost Bar. Reminiscent of the days when elevator operators still had jobs.
When we walked into our room, we immediately saw a glass shower with no door and a free standing sink and hanging mirror. The water closet was painted a bright pea soup green. Let's go back to the shower. I love the idea of a glass shower and drench faucet but no door may prove to be chilly. I don't like walking into the bath when I entered my room. Where to put my brief case and keys proved challenging. The sheets were white with dark brown duvet. At least a 500 thread count. Great views of the Dallas skyline. The dark walls made the room cozy and sexy at the same time. It would be easy to close the drapes and forget the time of day. Very expensive can of Pringles ($4.00) provided in the room.
Wow. Where to start. The pool has the best views of the Dallas Skyline. Look East and you see all of downtown. Look West and the sunset melts into the enourmous skyline. They close the pool at dusk which was disappointing. We wanted to sit outside at night and continue drinking our cocktail. This pool is not the best for suntanning. The pool is housed between two floors. The hotel continues upward so the sun is blocked during prime sunlight hours. This is a good deterent against sunburns. My only wish is that the pool bar would have stayed open and; that we were allowed to continue our incredible evening. Moments like the ones we were having should not have been interupted.
Very trendy hotel. I don't believe it to be the best value; but good hotel for one time stay. It is an experience not just a hotel. Too much attitude from the hired help.
Although this hotel just opened in June 06 I still wasn't impressed. It's very overrated and way too expensive for the so called suites they offer. I stayed on the fourth floor in one of the suites for over $400 and had a view of the roof. The lighting is very dim and not a lot of counter space in the bathroom. The AC was not working at all in my room and you would think this wouldn't be a problem since it is brand new. I'll give them the benefit of the doubt since they are probably working out the kinks still but I won't be going back. I love the Westin one of their chains and will stay there next time.
TripAdvisor Reviews W Dallas Victory Hotel
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