W Chicago Lakeshore
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Historical Traveler Reviews W Chicago Lakeshore
Good service hit and miss
We went there for our fist anniversary, and had a huge mixup with a bottle of champagne I ordered ahead of time for my husband. After waiting for 2 hours, and calling the concierge several times, the champagne arrived. They said it was on the house, and sorry for the trouble, but still charged us for it (on our credit card). Otherwise, it was fun to lounge with the beautiful people, but you got sick of it after awhile because you needed a whole face of makeup on just to go to the lobby. LOVED the room. LOVED the bed. Very feng shui oriented, very comfotable and comforting. GREAT location too!
Stay some where eles!!!
Don't waste your time! Hotel is OLD and Dark. Dark, Dark. Rooms are very small with olny a shower. Parking was near $40.00 a day. The beach across the highway with no path to get you there. The Hallways were lined with lint and paper. Save your money and time and go to the Marriott.
Very Hip W
This is not your average hotel. Asian inspired decor yet very comfortable. The feather beds and pillows are to die for but remember to turn down the temp- they get very hot. The shower is one of those rain-type showers which I don't prefer and the bathrooms have slatted doors which are lacking in the privacy department. However, the service was friendly and prompt. The much talked about Whisky Sky bar on the top floor was a very busy, very small but good drinks. Good location-next to Navy Pier and only about 10 min walk to Michigan Ave shops. Overall nice hotel but very expensive-even down to the bottled water-only Norway's Voss spring water available at $4-$8.
Not for Children/Families
This well-maintained ultra-hip hotel is great for The Beautiful People who frequent it -- but not for families with children. It's a long walk from the attractions on Michigan Avenue (Nike, American Girl, Disney, etc.) and it's clear that children are not welcome in the pool area (where people seem always to be doing laps or lounging, and they're not averse to telling children to be quiet!). The rooms are tiny (showing the Days Inn earlier incarnation of the property) and not enough space for more than two persons. Bathrooms are small as well (and one can see from the bathroom to the bedroom though the slats in the blind). The lines for elevators at peak times are frustrating, and the restaurant is not a place you'd want to take the kids for a burger and fun. The candy (and condoms) are not locked up in any mini-bar -- they're just there for kids to grab. A box of Oreo cookies is $6.50! It's a fine place for mature guests -- almost like a stylish club. The fact that Intimacy Kids are sold in the room says something about the intended clientele.
Night Club or Hotel?
I would have to say our overall stay at the hotel was very pleasant.
The location, room, and valet service were great, however the night club style front desk area, and too-busy-for-anyone-not-dressed-in-black front desk staff didn't appeal to me.
This hotel is located on Lake Shore drive, along Lake Michigan, just a couple of blocks north of Ohio St. It was a 5-10 minute walk to the Navy Pier, a huge mall area with shops, tours, restaurants, and galleries. It was a 5 minute walk to a beach on the other side of Lake Shore drive, and a 5-10 minute walk to many shops in town, my wife and daughter were very pleased with the location. I was in town (actually a 48 mile trek to Joilet) to photograph the NASCAR races, so location wasn't a big factor for me.
The room was excellent. On our 10 day trip to Chicago, New Hampshire, and Boston these were by far the most comfortable beds and rooms that we slept in, and maybe the best that I every slept in. We had a simple room, with two double beds and a bath, yet the layout of room and bath was still eligant, if not luxurious. The window, with a view of downtown stetched across the entire width of the room, and made for great views at night. The television was big, there was an option for high speed internet, a tile bathroom, and plenty of other extra comforts.
The valet and parking service was $35, high for me, but probably not for most visitors at this hotel. I wished that I knew the name on the young man in charge of greeting and valet, because he was definately the friendliest employee that we encountered. Taxis, limos, and cars were constantly arriving, yet he had no problem taking time answer questions, give direction, and moste importantly, to smile (something rare and valuable at the front desk). He was helpful, respectful, and very patient.
The front desk was the one downside to the hotel for me. Though very trendy I suppose, it was not of my taste (recall NASCAR reference above). The front is located next to a bar, and directly across from a lounge area. When I would arrive at night, dressed as you might expect someone shooting a NASCAR race, I stuck out, and attracted stares.
Everyone, staff and guest, were dressed in black. The music was blaring loudly, glasses where clanking, the place was dark, and couples were mingling, if not snuggling in the lounge. I was Joe Dirt walking through a scene from "A Night at the Roxbury". The hotel is long and wide, I'm not sure why the front desk has to be located at the entrance of what is the equivalent of a night club, but it is. However, once you fight your way through the trendy and stylish drunks, take the elevator, and transverse the purple lighted dark hallways, and enter your room, you forget all about the scene below. If you are 20 somthing, you will probably right at home.
The desk staff. What can I say. Except for checkout, everyone seem to be too busy to spend much time with me. On checkout, the lady was actually quite friendly but didn't do what she had promised. I paid cash for the two nights valet and $1.50 phone local charges (I had paid for all other charges weeks in advance). She had promised to call the credit card company to remove the $150 hold that they had put on my card for two nighs of valet service. She told me that she would make the call as soon as I left the counter.
That night, we were stranded in New Hampshire, unable to get the new week's car rental, which had been held with that same credit card ($40 short). I called the hotel after a taxi ride, and finding an emergency stay. I told the man who ansered the situation and that the credit card bank needed them to call and remove the charges. At first this person told me that I was wrong. Then he told me that the bank was wrong, that it didn't work that way and that there was no hold on the card, even after I told him that I had talked with the bank's customer service and told him the exact amounts. Only after I angrily urged him for several minutes to make the call, did he finally put me on hold to do so. In two minutes time, it was done. Too late to do anything about the rental that night though. So, we paid for one night in Boston, that was non refundable, for nothing.
What a SCAM
I reserved a room online for ONE night, for New Years Eve, when we went to check-in I was told at the front desk that our reservations MIGHT have been canceled over the phone. I had not canceled the reservation.
Then I was told by the desk clerk, that I would receive an upgraded room facing the lake. I thought I was being upgraded for free because of the mistaken cancellation.
The next morning as I was checking-out I was told by another desk clerk, that I was being charged a 20% early check-out fee. I had only reserved a room for 1 night, but the W Hotel had me down until Jan 10th, 2003. Nothing but a SCAM, first I'm told my reservation was cancelled, then they have me down for 10 nights? 10 nights would cost over $2,000 & they want a 20% early check out fee?
Also they charge $40 to park your car, there are no vending/ice machines & everything in the room is for sale from teddy bears to t-shirts. No privacy in bathroom & shower is horrible, cold faucet is hot & visa versa. The free upgraded room, I thought I got cost me ANOTHER $100 Never AGAIN
I have to say this was the most amazing hotel I have stayed in. The W was ultra trendy, but not in a disgusting way but enough so that you know you are getting your money's worth. Also, the bed was the most comforttable bed. Definitely not your average hotel bed, the beds at the W have feather beds, down blankets, and down pillows. This hotel was fun and comfortable.
Great view of the lake and convenient location!
Stayed in a lovely room overlooking the lake. Only a 5-10 minute walk to Navy Pier or Michigan Ave shopping. I had 3 pre-teen nieces with me and they thought it was very hip...wouldn't recommend as a 'family' place though. Caters to young and trendy party crowd. Getting to our room on upper floor was a pain on weekend nights with long lines of people waiting for elevator up to bar. We had people who were drunk and obnoxious on the elevator and outside our room at 3 am. Hotel staff provided excellent service.
Overpriced & Over-Rated
We booked over a week in advance and called again to confirm, yet there was not a room available for us when we arrived. We had to settle for another room (not what we wanted) and waited for 45 minutes.
The Feng Shui theme in the room was cold & uninviting - sharp lines and minimalist decor. Our room was very small - hard to move about in a normal manner with 2 people in the room.
Bathroom was not functional - decorative shutters and sliding bathroom door had gaps - no privacy in this bathroom! Very little room around the sink for personal items. No towel/washcloth bars, leaving you to place the wet items on the already-crowded sinktop or balanced on the back of the toilet. One focused, glaring bulb directly above the sink.
An excess of glasses everywhere in the sleeping area & bath; however, nowhere to get a drink of water except for the bath. We were not pleased that we had to cram our glasses under the faucet, among the toothpaste & hair gel. Even many budget hotels provide a small drinking faucet/bar combo.
Tried to visit the Whiskey Bar and enjoy the view, but at 6:00 pm, all of the seats around the windows had "reserved" signs on the tables. This left the bar stools (all full) and the only other small window in the lounge (people standing gathered around here too).
Ordered room service - very expensive menu. The food was, simply put, not good.
At 7:00 pm, our door opened suddenly and a cleaning woman came bursting into the room. Maybe a mix-up because our room had been switched when we checked in?
Looked forward to sleeping in late the next morning, but the bamboo blinds made it impossible. At 6:00 am, the sun was shining brightly through the gaps into our eyes.
There were some things that I did like about the hotel, however: very friendly staff, great lakeside view, short walk to Navy Pier, and the bed was probably the most comfortable hotel bed I've ever slept in.
Would I return for another stay? Probably not....the bad far outweighs the good.
Simply --wild--not your regular Holiday Inn
Hotel --by day and a party by night --excellent service and great beds---the best beds....period--Actually turns into a party at night and people wait in line outside to goto the Whiskey Bar on the 33rd floor--don't worry about noise there was none--solid built and new wave rooms--plenty security, fast elevators and the best service..
TripAdvisor Reviews W Chicago Lakeshore
Travel Blogs from Chicago
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