W Chicago - City Center
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Nice staff-terribly trained
Although the staff are all very nice, not once on our stay did a doorman open the inner doors for ANY of the clientele- no one offered to take our bags to our room and one gentleman even stood back and watched us try to carry all our bags when we requested a room change.
Rooms are very spartan and some of the furniture was chipped- beds are very comfortable. The in-room internet service runs on netscape and therefore doesn't support many sites. Wake up calls were given at the wrong time twice.
The receptionist was most helpful and apologetic when we listed our complaints, however we will never stay at a W hotel again-lots more out there where the staff are properly trained...definitely not worth the money for a disappointing experience.
Very nice hotel; I was pleased
I stayed at the W City Center from 5/20-23/04. My room was a pretty good size. My parents got a corner room, which was NOT very nice. The room and the bathroom was small. They both however, were the same rate. I asked the front desk why this was, and they told me that it was because it was on a higher floor, which I thought was B.S. Also, in the hotel manual, they have a list of their "words" they use there. The lobby is the "living room". The elevator, is called "the lift". Housekeeping is called "styling". Give me a freaking break. I thought it was pretty cheesy. The lobby is very nice. The staff is acceptionally courteous. Overall, it is a nice hotel. However, there are better ones in Chicago, for the same rate.
Have to check it out!
My husband and I own a design business and we decided to stay at the W Hotel City Center given its location to the Merchandise Mart. We received an email from them, shortly after making our reservations online, offering to extend our stay in to the weekend for $99. This was in mid-April. We jumped on the offer.
Both my husband and I could not have been more pleased with the service and accommodations. It was a great retreat and the rooms were adequate sized. We really liked the furnishings and the bathrooms. I was amazed that on a Friday night, that part of the city became so quiet compared to the week nights.
Incredible hotel, Incredible experience
I read some of the other reviews and just don't get it?? I have stayed at this hotel at least four times this year on business for about 5 days at a time and have had NOTHING but incredible experiences. So the rooms have a little more "plum" than others may like, it is still an awesome and beautiful room(s). The beds are killer, the restaurant is very good (although there are better ones not too far), the lobby has great energy/good music/great martinis, and most of all the staff always has gone out of its way to make my stay enjoyable and worth the $$. I have stayed over on two weekends and yes, you need to walk only 4 blocks to get to all the shopping and restaurants. Plus the El is right there!!!
Although I cannot remember an experience I was even slightly bothered by, if you travel and stay at hotels, you'll love this place! Reading some of the other reviewer's notes seem both trivial and blown out of proportion. Bad experiences do happen but give me a break! This hotel delivers!!!
I stayed here for a business trip and had one of the worst experiences ever. Bad lighting and darkness aside, I was not only charged for a movie I hadn't watched, but someone from the staff "used" my room while I was at my conference. I know this because the lights were all turned on, the room had not been cleaned and the toilet had been used and not flushed!!!! Yikes!! Many people from our group were charged for things not used. Also, when I returned, my credit card had been charged for $300. Since I owed nothing, I called several times, wound up leaving a message and never received a return call. The charge was taken off but I was extremely dissatisfied with the experience.
Meeting Planners Beware!!
Our company hosted a meeting here and it was a terrible experience.
We've stayed at W hotels(San Diego, NYC) before and everyone liked the hip scene. They are ok for the individual traveler but don't trust them for an important meeting. The staff was rude and incompetent, the meeting rooms were tiny and cramped and they didn't serve enough food even though they were asking 4-star banquet prices. The only friendly and experienced employee was the AV guy, who was an outside contractor.
Watch out for extra charges on your bill when you check out, don't except them to be resolved in any kind of efficient manner. I could go on forever about how bad they were. Meeting Planners- don't take chances with the W!
Close to the "L" ... not a plus
My wife and I booked the City Center W just after its supposed grand opening. Well it wasn't quite finished, so we got to stay in what amounted to a cronstruction site ... nothing inthe room worked and they really loud music in the halls and lobby were required to drown out the saws and hammers. OK so I assume they worked that out by now. The real tip is that you need to realize that the "L" train is right outside your window. If it were a subway this would be a convenient mode of transport and a plus for the hotel, but the "L" is loud as heck!
Remember the scene in Blues Brothers ... Jake and Elwood's flat next tothe "L"? The trains run until about 1:00 and then crank up again at 5 AM. That is a drag. Also I agree that unless you are on business travel and need to be real close to the fin district, the city center location isn't much fun. We bailed after the firs night and wentto the Westin on Lakeshore Drive (not the other W) and had a great room (not hip but quite lux) with a view of the lake and near shopping and food. So if you go to the W City Center, bring earplugs and take cabs to go out at night.
What a letdown
After a long flight and trecherous drive we arrived to an asolutely stunning lobby and bar. It is one of the most spectacular Chicago lobbies I seen and really reflects the glamour of early Chicago. If nothing else go for a drink. The exceedingly expensive room however was a total letdown. I've stayed at many of the W properties and I guess I expected more of a bang for my buck. It falls way short of the rooms at any of their properties in NYC. LA and San Diego. It felt like a regular hotel room with purple velvet thrown at anything that wasn't nailed down. The bathroom was dark with absolutely no water pressure.
The room was never cleaned because we were there at 7:45 am when they came to clean it and they never came back, despite our repeated requests. The cable was out most of the time and the "preferred view room" looked out over a parking lot under construction. The concierge sent us to the most digusting lunch spot imaginable and then later on a wild goose chase when she sold us boat tour tickets, but gave directions and pamplet for the wrong tour company causing us to miss out tour and blow a whole day. I LOVE chicago, but this is not the neighborhood you want to stay in. It's near nothing unless your a business traveler and need acccess to the financial area. We checked out after two nights and high-tailed it to the much better W Lakeshore a few miles North.
I stayed here with some friends and it was just amazing! The rooms were beautiful with the most comfortable beds. The hotel lobby, which turns into a great bar at night was so fun. The place is immaculate and so trendy looking. I thought it was a great experience and would recommend it to anyone!
This was the first time I stayed at a W Hotel, and it was a GREAT experience!! The instant you walk into this hotel, you know it's not the run-of-the-mill hotel. The lobby is a two-story marble atrium, and has the feel of a nuveau "lounge". The entire hotel (including the room) has a very "hip" vibe to it...slick decor and music...
The service was excellent. One might expect a snobbish attitude from the staff to match the ultra-cool decor, but they were all very friendly.
I had upgraded to a "bigger" room and at first thought they had made a mistake because our room was quite normal. Instead, I hear that the "normal" rooms are VERY small...(but still cool). BY FAR the most comfortable bed I've ever slept in...
Perhaps the biggest problem is the sticker shock effect when you get the bill. VERY expensive, especially once you factor in the $33 per day parking, and any extras you purchased (drinks, room service, etc.).
I've heard complaints about the nightlife at the other W Hotel in Chicago (Lakeshore) as being TOO snobby, cool, rowdy, crowded, etc. Perhaps this is because it's so close to the North Side that alot of young local Chicagoans go there to party. Not so with the City Center W. It's in the Loop, which overall doesn't have much of a nightlife. It isn't as crazy or over the top at night as the W Lakeshore, although there is a nice sized crowd.
AWESOME place for:
People who appreciate a hip, slick environment
People who are on expense accounts
People who want to blow a good amount of $$ for a special occasion with their spouse or want to impress their girlfriend, etc.
NOT very good for:
People concerned with a budget
People who have kids with them (it's a pretty adult atmosphere)
People who are don't want to pay extra $$ for the sake of style
TripAdvisor Reviews W Chicago - City Center
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