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Historical Traveler Reviews Vincci Soho Madrid
I got home and needed to sleep!
I recently booked a 3 night break with my wife for what I thought would be a nice, quiet hotel. Unfortunately only 50% of my expectations were met!
The hotel itself is extremely nice and certainly matched up to the pictures I had seen online. The room was a reasonable size with all the modern conveniences and was also very clean. I'm aware that the hotel is relatively new, and although the room was pleasant, there were signs that over the next few months, it could deteriorate somewhat. The floor was already significantly scratched....not a problem at all from my perspective, but it didn't look all that great. If the price of the rooms begin to rise, I think I'd be more inclined to choose elsewhere.
The location was superb and extremely easy to reach all of the major sights. Unfortunately when you have a pregnant wife and can't stay out all that late, the proximity to Plaza Santa Ana proved to be a problem on the Saturday night. There was a line of traffic right outside our window the whole night, and they were all waiting for access to the car park up the road. Unfortunately it was pretty full, so this led to A LOT of beeping! Although the hotel have clearly soundproofed the bar area, the rooms leak in every noise imaginable! This didn't help with the builders beginning their work at 6:30 EVERY morning. We had a huge industrial cement mixer outside our room in full operation, and even after a significant sampling of the local hostelries, I had no chance of getting any sleep.
Overall: Hotel fine, Location fine, Noise awful
Very nice hotel
This hotel is very new and as such as a few teething problems. However it is still a superb hotel in a great location, beautifully finished and the staff were very friendly, paticularly Lee (the assistant manger) who is english. He could not do enough for us and his recommendations of where to go were spot on.
Great space, location, style ... IF you find the right price.
Bless its heart, this hotel strives for high style and luxury, but it doesn't entirely meet its aspirations. It does get close and after they work the kinks out, maybe the hotel really will be as precious and hip as it wants to be. In any case, at around 115 Euros per night (incl. taxes), it's still a terrific value for location, space, and "cool" design.
It's on the relatively quiet intersection of Calle del Prado and Calle Leon, close to a variety of neighborhood amenities with an interesting mix of hip, stylish places and more down-to-earth businesses. You can drink with the beautiful people across the street at Olsen or around the corner at Hotel Urban or peek into an art gallery. But there are also laundromats and small groceries next door, and the bars/restaurants of Huertas are a block away. It's a ten-minute-or-less stroll to the museums, Plaza Mayor, Puerta del Sol, etc.
The hotel design is pretty in a minimalist/modern way. It might look dated in a couple of years. Unfortunately, the construction is careless in places, detracting from the quality image the hotel probably wants to project. Only open a month and some of the signage in the hall is falling down. The furniture and parquet are not of high quality, and there were already several big scuff marks in my room. The baseboards below my flat-screen TV were cut to the wrong size and just propped up against the wall. So, if you look behind the table -- which I did whenever I needed to use the in-room safe -- you'll see lines of green-covered electrical wires and exposed drywall. The paint job is a touch sloppy at the edges. (Does no one bother to tape anymore?) If you go, enjoy the ambience, just don't look too closely.
The rooms are spacious and nicely equipped. Except they're strangely stingy about replacing soap. On the second floor, the rooms have juliet balconies. It gives a pleasant view into the inner courtyard (as well as everyone else's room) or a view into a side street. I had a room with a queen-size bed. My friend got an even larger room with king-size bed at the same price.
One possible misstep in service came from one of the hotel's managers. I asked for help making a reservation at a specific restaurant. He recommended the hotel restaurant. I declined pretty quicky. At that point, he immediately stopped talking to me and wandered away without explanation. And there didn't seem to be anything pressing that called his attention away. I had to ask another staff to help with the reservation. It wasn't a huge deal. It could've been a pure misunderstanding, but it didn't leave a great impression for service and professionalism.
In general though, the front-desk staff are helpful and solicitous. Some are extremely warm and friendly. The wake-up service was fine. They now schedule taxis to the airport. Mine arrived right on time.
I recommend this hotel strongly if you get a budget offer on the price. If they raise prices above 150 Euro, you might look into other options with more seamless service and accommodations.
Mostly good; some kinks to work out
I just got back from a stay at the Vincci Soho. It's in an awesome location - a short walk to everything and a very short walk to the Prado, Thyssien, Plaza de Santa Ana, and oddly, the Church of Scientology.
It's attractive, comfortable, clean and very quiet, but they don't quite have the service down. There's no information about using the phone or mini bar etc. in the rooms, they weren't able to arrange transport back to the airport in advance, though the doorman did flag down a taxi for us, and a workman entered my friend's room while we were in it (and we hadn't requested any kind of repair). The latter was a bit unnerving, but no harm done. Also, the restaurant doesn't open for dinner until 8:30 which in a city of late restaurant openings, kind of defeats the purpose of a hotel restaurant, if you ask me. If I wait that late, I might as well go out (there are tons of restaurants in the area, including an excellent Italian directly across the street).
Growing pains at the Vincci Soho
The Vincci Soho is located on a small, quiet street 5 minutes' walk from the Thyssen, 10 minutes' walk from the Prado, and 12 minutes to the Reina Sophia--superb location, yet very quiet for this area.Since it just opened, there are many services which are not quite right yet--the front desk is seriously understaffed. But the prices are very low for a trendy boutique hotel with high style in this area. Here are the tradeoffs:
--On the second and third floors, great rooms with little balconies and French doors.
--Huge bathrooms with makeup mirrors, bidets, large fluffy towels and good toiletries. Be sure to rquest bathrobes (available, but not automatic).
--Quiet street, so minimal traffic noise
--Flat screen television
--close to many restaurants, Sol area, 3 metro stations, 15 minutes walk to Atocha station
--New, comfy beds with high thread-count linens
--Got great rates by e-mailing their central contact address, with no deposit required.
--Comfy, funky reading chairs on balcony
--very clean rooms
--front desk will make restaurant and tour reservations
--Fourth floor rooms (we had 426) have no windows--only skylights, so the room is very dark and cave-like
--If you book a triple, the front desk will put you on the 4th floor. Say no! The rooms are too small for a roll-away bed. Ask for the 2nd floor (we had 219). The front desk claimed a roll-away wouldn't fit, when actually there is plenty of room.I don't think the front desk clerks have seen the rooms...
--Housekeeping spotty--one day, no soap; next day, 6 bars of soap. I merely raided the unlocked housekeeper's closet as needed.
--One of our rooms had 3 phones, the other a phone in the bathroom only. I asked for a room phone (for our wakeup call) which was not delivered. The desk offered to have someone bang on our day instead!
--The lighting design is beautiful, but half the lights in my room blinked or weren't working at all.
--Wake-up call was 30 minutes late.
--Mini-bar frig wasn't cold (couldn't tell if it was plugged in without taking the closet apart)
--Parking garage (under the building) still under construction--which can be heard from about 9am to 7pm
--room keys work approx. 70% of the time.
--front desk didn't know where/when we should meet the bus for the tour they arranged for us. Tours must be paid for in cash.
In 6 months, they will most likely have the bugs worked out, but the prices will no doubt be higher. The front desk is trying, but during busy times someone from the office (behind the desk) should try to help out. Also, there are 2 kinds of "double beds" available--a true King bed (i.e. American), which was in the cave-like room on the 4th floor or 2 twins pushed together with 2 sets of linens (so why push them together?), which was in room 219. If it's important to you, be sure you know what you are getting.
The hotel is just recently undergo renovation so it is very new and the design is great. The check in process is a bit slow, our room is located on the second floor and it has to transfer lift . One of the really problem is the hotel is located at a inner small street it is very difficult to find. We lose our way back to hotel one night after we go out for dinner. It is 8 min walk from the metro station, a bit far away.
The staff is very helpful
Vincci Soho Awful
This hotel has no concept of customer service.
A group of 9 of us were booked in to the Vincci Madrid Centrum for 2 nights from 3 February, but when we arrived we were told there were "no lights" on our floor. i.e. no reservation, so they sent us all to the Vincci Soho, telling us there would be no problem and they would be more than happy to accommodate us for the 2 nights.
When we arrived the hotel staff were uncooperative, rude, and inexperienced. A lack of communication between the two hotels meant us having to waste more time explaining ourselves; finally we were given our rooms, however the next morning we were told rudely to get out, because the hotel was "full". After calling the manager, he took out a magic wand and voila, suddenly the hotel was not "full" and they told us we could actually stay. Not sure what was going on there, but it caused a lot of undue stress to our short break!
The hotel was still in disarray and should not have been open for business, for example the keys in the doors did not work, so every time we came back to the hotel we had to get help opening our doors, and as we had 5 rooms, this was not an isolated incident. A workman with his tools walked into our room in the morning while we were getting ready and then left without an apology. Some rooms had no toiletries, mini bar etc, I could go on, but you get the idea.
Above all, don't waste your money as the service is definitely not worth it.
Thoroughly Enjoyed Stay at Soho
Myself and my wife thoroughly enjoyed our stay at the Hotel, although the hotel was new and not quite finished, the staff could not have been more helpfull, The hotel was very clean, staff were very attentive to all our needs, the food was excellent.
The accomodation was great, was very quiet at night, when I go to Madrid again I will stay at this hotel again.
Not Finished Yet
I tried to stay at this hotel for two night but when we arrived they told us they had only been open for 6 days and therefore there was no parking available, no smoking rooms and no internet access, all of which were shown on their website.
The final straw was seeing decorating still going on in the corridors then the reception was unable to give us keys that opened the bedroom doors. We left and went to the NH Nacional before we got chance to see the room. The NH was great!
I think they should not have opened yet!
I had the worst experience at this hotel
This was the worst hotel experience I have ever had. I travel to Europe often for business. I checked in and I was already worried- the customer service is little if non existent. I went to my room, to find it musty and dark. The walls are built super thin- so you hear everything and I am a heavy sleeper. I never slept all 3 nights. I changed rooms the next night to find a roach in my room. I changed rooms again to find another roach. Unfortunately there were no other hotels in Madrid available due to a conference.
I called the manager and he asked if I wanted to go to another one of the Vinnci properties. I thought -are you kidding? No wireless available, musty floors-My third room had no phone and no pillows- and I thought, I give up. I am tired of complaining and checked out the next day. I am still working with Expedia on trying to get somewhat of a refund.
My tip! Stay at the Hesperia Hermosilla - my friend stayed here and I visited the rooms. Great location, Flat screens, Art work, and Great staff!
TripAdvisor Reviews Vincci Soho Madrid
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