Village Urban Resort Blackpool
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Historical Traveler Reviews Tetreault House Burlington
Small Rooms, Uncomfortably warm
I've been staying at this hotel now for 3 weeks on business, so have got to know the hotel quite well!
So far, I've stayed in a standard room, a club room, a King Club Room & a Junior Suite - so I've covered most of the rooms!
The club rooms are identical to a standard room, except they have slightly newer decor. There is no difference in size (both small) or luxury as far as I can see (unless you count the robe & slippers!). Neither of these rooms would be 4* in my opinion - 3* at best. Bathrooms are tiny.
The King Club room was better, as it was a slightly bigger room, and the bathroom was much better. This room is much more like 4*.
Finally the junior suite was pretty nice. Again not a huge room, but this rooms main benefit was that it had air conditioning.
That leads on nicely to the main problem with this hotel. None of the rooms (other than suites) have air con. The rooms were unbearably hot and the windows have safety catches so only open a tiny bit. I complained and that is how I ended up in a junior suite with air-con for one night.
For this reason alone, I won't stay there again.
The restaurants were also pretty poor. The bar food (Nineteen) was average at best, although sitting outside overlooking the golf course in summer was nice. Only ate in the main restaurant once as the prices were incredible, and to be honest didnt seem worth it to me.
On the plus side, the staff were excellent and very friendly and the hotel has good facilities.
Don't fall for the golf course
Main reason for choosing the hotel was the attached golf course. It is a well designed, quite tough course but it is in an appalling state. Fairways are not tended.No loose sand in any of the bunkers. There is currently no way that it is worth the already over inflated price of £35 a round.If you see the shorter,more popular municipal course in Stanley Park opposite (£17 per round) you will realise that it is possible to keep a golf course in good condition around here and you don't need to charge more than twice what it is worth.Having suffered the Hilton in the last 2 weeks I admit that the average standard hotel is probably the best option in Blackpool - but given that the resort is one of the shabbiest places in Britain what does that say.
The 4 mile (is it really 4 m ile as the hotel claims) running track around the course is actually a nice idea and a good reminder that you are all the better for staying outside the town
4 Star? No Way!
I was very dissapointed with my stay at the De Vere for a number of reasons.
Staff on check-in were robots, didn't care who they were checking in. Paid for a club room, club room at the De Vere obviously means broom cupboard with a window and dressing gowns, the room was tiny!, the bathroom was tiny. Sure, the room looked OK, but for £100+ it was ridiculous.
Breakfast was ok the next morning, staff that actually acknowledged you were human, and were constantly checking to ensure we were ok, ad could they get anything for us.
Next time will stay at the Travel Inn. It's basic, but at least worth the money!
We booked this hotel, and then decided to read some of the reviews. Well I was a bit shocked by some of the comments, but I'm glad we took an open approach to this and decided not to cancel our booking. I'm not sure what people are looking for, I think some people were expecting the luxuries of a 5* hotel. Clearly this in not a 5* hotel, but does have the qualities of a 4* hotel. We booked via the De Vere website direct the night before our stay, and were surprised to find a Room Only rate of £69 for 2Adults and 1Child.
We arrived at the hotel mid afternoon, and were checked into our room almost immediately. Granted we were assigned a Standard room, but this was more than adequate for 2Adults and 1Child in a rollaway bed, more spacious than the reviews led me to believe.
We made full use of the leisure facilities that afternoon, and didn't have a problem with the time restrictions on when children could and could not access the swimming area, which is 9am til 12 noon and then 2pm til 6pm. To be honest if I was paying a membership I would expect to have a child free time when I could enjoy a swimming session without kids jumping about !
As for other aspects of the hotel, I would totally recommend taking a room only option if possible, they were going to charge us an additional £60 for breaskfast for 3 mornings.... a bit steep when you could get a very enjoyable breakfast in the Bar Nineteen for £5.
All in all had a very enjoyable weekend, and didn't experience any of the unfortunate circumstances of the others who have written reviews. I would highly recommend this hotel to couples and families a like, looking to visit Blackpool but not stay in the hustle and buslte of the town centre.
Expect bog-standard 3 star...
Just spent Easter at this hotel on the outskirts of Blackpool. Very very disapointed overall. Expect something like the standard of De Veres sister company the 3 star Village hotels and you will be closer to being satisfied with this very over-rated hotel.
We booked a standard room and was very disapointed with the general decor and feeling in the very dark, run down, musty smelling room which was freezing cold when we arrived. Once we had worked out how to get the electricity working (by pushing down hard into the keycard slot by the door and switching on the red power switch) the room needed artificial light even in the day and took forever to heat up. The bathroom was run down-the enamel peeling from the bath, a rubbish shower and very dated in appearence. The bedding was faded but at least the sheets were clean.
Apparently this hotel was refurbished not long ago...no evidence of that anywhere!
The bar area-Nineteen was extortionately overpriced (£9 for a bar meal, £1.50 for a glass of coke) and we had to queue for 30 mins for breakfast in the main restaurant the following morning as it appeared to be extremely busy but once we got sat down we found half the place empty! I think the delay was due to a major staff shortage as tables were left with dirty cutlery and plates on them for a good half hour or so before they were cleared. Overall the breakfast was good-good selection of cooked items though very few pastries and no bread available.
The pool area was nice-smallish pool which is'nt very deep-even at its deepest point which I could stand up in. The sauna was nice and hot, steam room a bit dirty and jacuzzi often busy. Changing rooms nice and clean and very big with plenty of space. Once thing to watch out for is the door from the pool to the changing rooms-it closes behing you very quickly and I was unlucky enough to catch my heel on it. It ripped off a large piece of skin and I ended up trailing a large puddle of blood through the changing room. The staff seemed happy to provide me with plasters from the first aid box but seemed uninterested in my wellbeing or the fact there was fresh blood all over the changing rooms. They did say that they would send somebody in to clean up but fifteen minutes later the blood was still there.
The hotel has a large golf course which seemed very popular.
As the hotel is situated a fair way from the seafront (or anything else for that matter!) you need to rely on taxis and public transport. As we went over a public holiday there were no buses so we had to get a taxi to the hotel from Blackpool North train station which cost us £8.00 and back into Blackpool in the evening which cost us £9, then back to the hotel later that evening and so on...it cost us at least £40 in taxis over a 24hr period so we learned that driving yourself is a big advantage when staying at this hotel.
I would not stay here again. I am just so glad that I did'nt pay the full rate which was £117 per room as I would be writing a strongly worded letter to the hotel right now and claiming a full refund!
One other thing to warn you about: The Big One rollercoaster at Pleasure Beach cost £9 each! Valhalla cost £8 each. Absolutely extortionate prices that we refused to pay and of course the long walk from Blackpool North to South Prom that took us a good 2 hours to walk was a waste of time. Blackpool is now a big rip off and no matter where you stay you cannot escape it.
My partner booked the De Vere Heron's Reach in January for my birthday. We arrived to a very long queue at check in with only one receptionist.
My partner had booked a Junior Suite for our stay as it was a special occasion and we had stayed at the De Vere chain many times before. When we got to our room, we decided to head straight for the leisure area. We put our swimming attire on and put the dressing gowns on. To my horror there was a soiled tissue inside the pocket of my dressing gown, I immediately telephoned reception to be told that a clean one would be with me shortly. I waited 30 mins and called again, Housekeeping brought a clean dressing gown up and apologised.
We arrived at the pool area, only to be greeted by approximately 20 children in the pool area (I have nothing against children by the way), due to the high ceilings, the pool area is extremely noisy, you cannot possibly relax in the steam or sauna area - be aware that the children cannot use the leisure facilities at certain times of the day - best stick to those times if you are wanting to relax.
My partner had booked me a massage with the hotel which was fantastic - highly recommend it!
I returned to our room after the massage feeling very relaxed but the room was freezing so we turned the heating on (which was an old fashioned heater built into the wall) but it was only blowing out cold air!
We telephoned reception again and were told that a portable heater would be with us soon, we waited - nothing!
My partner decided he would have a bath - ran the bath - the water was tepid! At this point my partner (who is usually very laid back) got dressed and went down to reception - there was not much they could do - they were fully booked!
The breakfast in the morning was very good, the staff in the restaurant were quite polite (if a little inexperienced and very young).
We would not return to the De Vere Heron's Reach as it very badly lets the De Vere chain down!
Myself and my partner stayed at this hotel in aug 2004, and quite frankly we were shocked and very disappointed, we were supposed to have had a deluxe room with large bathroom but were given a room that was no bigger than you would find in a holiday inn and the bathroom was so tiny you could hardly move, but the biggest shock was the clientele gatherring in the downstairs bar later that eveing. Is it me or have peoples standards dropped...all we saw when went into the bar (very suitably dressed i may add) were people in scruffy jeans laying with their feet up on the couch, parents with prams, and screaming children running all over the place, then to add insult to injury a gang of foul mouthed drunks came into the bar shouting obscenities and stubbing their cigarettes out on the carpet, needless to say many people got up and left, the only thing that saved the evening from being a total washout was the impeccable manners of one barman, he was curteous, very helpful, and couldn`t apologise enough for what we were witnessing. Another thing i found very of putting was the way people were coming out of the gym and up the ramp behind us to get elsewehere dripping with sweat (why do they have to go through the bar?? and why is there no proper dress code. To say we were disappointed with the standards would be an understatement. This weekend we booked into one of the main hotels in manchester, we booked a superior room for £125 per night per room and ended up booking for the following evening..the room was out of this world, very elegant and comfortable, the clientele acted with grace and finesse, again the staff were impeccably well mannered and helpful. We booked The DE Vere because of the name and its reputation and for the golf, but then again i was porbably mistaken by believing most Golfers were supposed to be gentlemen! but quite frankly i would now think twice before booking into De vere again. To me it ended up looking like a package holiday resort than a golfing and leisure country club. And i find that a great shame
No never again
stayed on the 3 and 4th september.
Booked the hotel based on research from this site.
Had a club room which are the 2003 renovated rooms.
The room was very small. Poorly furnished and very hot. The hotel for reasons best known to themselves wouldnt allow you to open the window more than an inch.
Bathrooms very small and dark.
The rooms are £175 or £125 on last minute and frankly you expect more.
The health club is shabby. Many of the running machines didnt work properly. They had no head phones and there was no music played in the Gym.
The restaurant is probably the worst meal i have ever had.
I had the £20 for 2 courses.
My main course sirloin was tough with chips and tinned mushrooms.it was disgusting
the one saving grace was the staff who without exception were polite but Devere Hotels you should be ashamed.
A cut well above the rest of Blackpool
Comfortable, refurbished rooms , friendly staff, great leisure facilities. Short taxi ride to the town centre but far enough away to escape the madness of Blackpool. Great for business and pleasure
Visited the De Vere, Blackpool on 2nd-4th January this year and what a treat! The building was exactly the same as the photo on the website and we were greeted by friendly and professional staff. We'd like to give a special mention to the breakfast supervisor (don't have her name), she didn't miss a trick and we were very impressed with her as with all the staff in the restaurant.
The food was lovely and we stuffed ourselves silly. The leisure facilites were excellent, particularly the hot tub.
The rooms were comfortable but we didn't figure out the reason why our room was so hot until we spotted the temperature gague was at 85 degrees...lol. Our only complaint with the room was the window curtain could have made a visit to the dry cleaners but all in all we would definitely visit again.
TripAdvisor Reviews Tetreault House Burlington
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