Nu Velda Rose Resort Hotel
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Historical Traveler Reviews Nu Velda Rose Resort Hotel Hot Springs
The Velda Rose: it's character outweighted the negatives.
I have a mixed review of the Velda Rose, but... ultimately we were happy there and had a great time. On the positive, the hotel is a cool throw-back to the era when Hot Springs was a booming spa town, and the public areas like the lobby, restaurant, elevators, and bar are very nice (leather sofas and chairs, fountains, brass, etc.). In addition, the staff was very friendly and helpful. The VR also has a cool third floor terrace adjacent to the pool that is very well-kept. There are several tables & chairs w/umbrellas scattered amongst lots of plants & flowers. The pool itself is neat and unique. It is built on the third floor and although it is outside, it is covered by the fourth floor, etcetera. It, too, had a cool throw-back feel. We also liked having a covered parking garage. The negatives? Well, there were several but we laughed them off because we liked the hotel's feel. The balconies needed painting badly; the rooms & hallways had a slight musty smell (I forgot the Febreze!), and the bathrooms b-a-d-l-y need an update. We also got a kick out of the very old but well-functioning television! Looked like one from The Brady Bunch era! Overall, though, we liked it. It is also w/in easy walking distance of Bathhouse Row and all the cool downtown shops.
Enjoyed the Velda Rose!
I am currently planning a vacation and am relying on this site a lot so I decided to go back and review some places my husband and I have stayed since I realize how important these reviews can be. We spent a couple of nights at the Velda Rose last summer and enjoyed it very much. Ok, it was pretty typical for the price range, nothing that stands out as really fabulous. But it was perfectly nice. It had a nice pool area. We felt safe and had no problems at all with our room, the staff or other guests. The location is great also, right up the street from the wonderful downtown shops and spas. There is also a great little place for breakfast right down the street. We know better than to eat in hotel restaurants when we want a good meal so I can't comment on the restaurant but otherwise would recommend it fully. Some people are just determined to be miserable.
I stayed here in february of 2004. The parking garage is spooky...entering the hotel from the parking garage on the second level is even spookier. It made me wonder if someone would be waiting around the corner to grab me before i got to the elevator. There were plenty of cars there, but the floor we were on seemed deserted, and that was not a good thing. I was really spooked out by this place, and not in some sort of ghostly way, but it seemed like the perfect breeding ground for criminal activity. Our room was not that clean or comfortable. The door to the balcony was broken so a very ambitious theif could have gotten into our room had he/she wanted to climb up a few stories! This place just seemed run down. And the staff at the front desk...i'd give them a (C-) They sure took their time in everything they did and acted as if no one minded waiting triple the time it should normally take for a specific task to get done.
Watch stolen from our room!
We left our room at 9am (before checkout) to get a massage and thermal bath. My husband left his watch on the nightstand. When we returned an hour and a half later, his watch was gone. Two maids claimed they had been in the room but didn't see the watch. The general manager was uncaring and rude. We had to corner him to get him to talk to us (after waiting 30 minutes). We'll never stay there again. I'm just glad I didn't leave my purse and any other valuables there.
Never Stayed At A Worse Hotel
Absolutely the worst hotel I've ever stayed at. The lobby was fairly nice but it was no indication of what I would see when we got to our room.It was a huge room with fake wood furniture, something you might see in a flea market. The floor - a cheap looking carpet - had huge dark stains all over it. There were two mismatched sofas and two mismatched coffee tables.One of the doors in the room was an EXIT door to the outside of the hotel, padlocked from the inside. There was what appeared to be some sort of utility closet in the room with old furniture stacked every whereThe entire toilet "vibrated" when the toilet was flushed. We did not use the tub.As for the bed, the sheets appeared to be clean (thank goodness) and had nice feather pillows. But that's all I can say nice about the place.I realize it is a historic hotel, which is why we chose it (it was our third choice; the Arlington and the Majestic were booked) but it was filthy and noisy. The people in the room next to ours stayed up all night playing poker. Yes, we could hear them clearly enough to know they were playing poker.We had dinner at the hotel restaurant and the food and service were horrible.
(The service was worse than the food.) The servers looked as if they were overworked and would rather be anywhere else.We waited a good 20 minutes before the waitress took our order and another 40 minutes before we got our food (steaks), which was very disappointing. No one asked if we enjoyed our meal, if the steaks were OK, etc... Because the food was unappetising, we didn't eat it. We left the restaurant hungry and angry. When we got back to our room we ordered a pizza and had it delivered.When we checked out, I told the desk clerk about the horrible room. She seemed perplexed at what I had described and reported my complaints to someone else who said our room was the "old hospitality suite."OLD HOSPITALITY SUITE???!!!I told her we did not reserve a hospitalilty suite and she said that was the only room they had available. (I was not made aware of this when we reserved the room.)I got no offer of a refund, no apology, nothing. Needless to say, we will NEVER stay at the Velda Rose again.
I carried my bags up and down the hall to the elevator to the registration desk five times because my key card did not wrok. The first room I was assigned was in a little hallway with no light called the Govenors Suite - I could barley see the room number - the key card did not work. I carried my luggage back downstairs where someone came up to the room to make sure the new card worked. The room was hot - there was sheet rock on the dressor from the ceiling - the floor was not vaccummed. They graciously moved me to the other end of the hall.
Of course, I had to carry all my luggage back downstairs to pick up the new key card. After carrying my luggage back upstairs, the key card did not work. I carried all my luggage back downstairs and was giving a new card and and an escort to make sure the key worked. We found the door was getting stuck in addition to the first card not working. The next day I returned to my room at noon and again my key card did not work. I was told they only made the card good for one day and not the three days that I had registered for. This room had a toenail on the coffee table, dust and dirt all over the window seal, hair all over the bathroom sink and floor. I cringed to think what was on the sheets. The headboard was not connected to the bed or the wall and hit the wall every time I sat on the bed or rolled over at night. The second day, house keeping did not clean the bathroom or the room, just put new supplies in the room. They did not even clean the coffee pot of left over coffee. HATED the stay and I will not return when I attend the next convention.
Stayed there July 24-26. Other than some people that were loud one night which was not the hotel's fault, it was good. Staff was friendly.
Pool was great!
Stayed there for 12 July to 14 July. When we checked in there were 3 family reunions, a ten year high school reunion, a 50 year anniversary, a symposium dealing w/ chickens and was hosting an entire floor of school age dancers for a competition of some sort.
Night of the 12th discovered no fitted sheet on one double bed (other bed had one), was awoken twice by phone calls (one was rude), had a group of the family reunion decide to hold a meeting in the hallway in front of our door and had kids (i assume) jumping up and down on the floors. Needless to say was a sleepless nite.
Next morning went to complain and discovered that another resident was changing hotels due to the same noise problems I encountered. The desk mgr, to her credit, offered to credit our rooms once she received authority from the hotel mgr and guaranteed that the fitted sheet would be remedied.
On arrival back that nite, the sheet was still missing. Upon requesting one at the front desk, we were told that they do not have fitted sheets for the double beds. Strange since the other bed had one. We accepted a king fitted and utilized it.
Upon check out, the desk mgr said that all they could do was credit us for the tax that is charged upon our arrival. This is the only charge they have access to since I booked on line. The fitted sheet issue was that they had purchased the wrong size sheets (the beds were longer than normal size) and didn't have enough clean (non stained) sheets left to go around.
Overall a nice hotel but seems to be one of the party places on Saturday nite.
It was OK
The room was clean; the service was OK. It was very hard to turn on the hot water and it took two calls to the desk to get that straightened out. The staff seem kind of... depressed. The food is not great, but there are plenty of decent places to eat nearby and further downtown. I'm going back to Hot Springs for a conference this summer and I'll probably stay at the Velda Rose again because I don't think any of the other nearby places are any better -- and the conference is at the Velda Rose, so it's very convenient.
The Velda Ros
My husband and I stayed at the Velda Rose Resort Hotel and Spa and we
were treated very well, we had never been to Hot springs before and we
heard that the Velda Rose was older than the Majestic and the Arlington
but the one on one service was alot better at the Velda Rose. We were
very pleased, and we will return again.
TripAdvisor Reviews Nu Velda Rose Resort Hotel Hot Springs
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