Union Station Hotel, Autograph Collection
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Reduced mobility rooms
- Non-smoking hotel
- Multilingual staff
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Historical Traveler Reviews Union Station Hotel, Autograph Collection Nashville
Worst Night's Sleep - Ever!
There is no charm to being located next to active freight train tracks - I changed rooms, due to the train noise, shortly after I checked in. The new room was no better - I was awakened by trains at 2AM, and the noise continued until I had to get up at 5AM. If that weren't enough, I paid only $10 per night less for this room than the FABULOUS room at the Hermitage Hotel, and this was no luxury hotel. The bathroom was on par with Motel 6, and there's a horrible pump noise when you flush the toilet or use the shower.
In addition, the lobby is being renovated and is unusable, and the high-speed Internet access didn't work.
The only bright spot was the food - I had room service, and it was excellent.
Stayed here because of location to concert we were attending. Lobby was under construction.
Rooms were average at best.
Self parking was confusing.
The gorgeous exterior betrays the internal disappointment ahead
I'm embarassed to say I recommended that 3 of my colleagues stay here because of the Wyndham name & the very attractive & historic exterior.
The other reviewers are correct - the room interiors are worn, very worn and shabby (not shabby chic - there's a big difference!), and err on the side of dirty. I believe I slept with a towel on the pillow (with aromatherapy oils) for fear of what smells might be lurking beneath the clean pillow case.
The service in this hotel was s-l-o-w and no food was available in the restaurant (on our night of arrival) I think after 10pm.
Breakfasts were terrible - the buffet & eggs had certainly seen better days so I went to other hotels for breakfast each day, after the initial bad experience.
The only redeeming quality was the bar staff who were friendly. However that isn't enough to make me want to return here-ever.
The exterior of this building certainly is deceiving. I'll be back at the Loews next time.
I was embarrassed & disappointed.
I live 2 hours away from Nashville but invited a friend for a concert and an overnight stay at Untion Station. I called the hotel ahead of time and let them know we would be arriving after midnight following the concert.
Upon arrival, we were given a room with a double bed. I had requested 2 double beds. I asked for another room. We were given a handicapped accessible room. It was late so we took the room. The room was very worn and one of the t.v.s was small & harldly worked. We tried the internet access to get info for an activity the next day. Internet didn't work so I went down to the desk and asked for a newspaper. I was told there were none in the hotel...not even one from the day before (website says your choice of newspapers will be delivered to your room).
After going back to the room & settling down, we took showers. The ceiling above the shower was molded and beginning to hang. Very worn indeed.
I am a member of the "Wyndham by Request" and had registered my various requests on the Wyndham site(welcome drink/snack, extra pillows, etc) which would be in the room upon arrival. Well, I never saw any of those things and I had made my reservations well in advance.
About a week after arriving home, Wynham sent an online survey of my most recent stay at their hotel. I gave a very indepth, detailed report of my stay. Have I heard ANYTHING back? Not a word.
The building itself is an awesome structure and you might want to have lunch/dinner there...but I'd think twice about paying $100+ to stay in the worn down rooms.
Bad choice by management
This hotel was probably (and will be again) absolutely beautiful at one time. However, it is really shabby and rundown now. The bathroom floor in our room was so dirty and filthy looking I don't know if it even WOULD come clean if the maids tried. The carpet in our room was worn away down to the jute backing in places and the tub had an distinct outline of where a rubber mat had been at one time - yuck!!! There was scaffolding covering the entire lobby area from floor to ceiling. I'm sure it will be breathtaking when all the renovations are complete, but a hotel should not operate and remain open to customers in this state. Not only is it a litte unsettling staying in a work zone, I would think the liability aspect of this would be enough to close down the property during this time. Since the whole lobby area is roped off with yellow construction tape, there is absolutely no where to sit and/or gather other than your room. There are two small wooden chairs by the front doors where guests can vie for a seat if they are waiting to meet other members of their party. Not very comfortable to say the least. Wyndham Properties should just "bite the bullet" and close to the public while renovations are on-going. To add insult to injury, they aren't even telling guests anything at all about this until you walk in the door, expecting to see the beautiful hotel shown on the Internet and you get steel scaffolding instead. They offer no apologies, comps, decrease in rates, etc. Just an attitude......... Bad operating decision in my opinion.
Will be a fantastic hotel once the renovation is finished!
I really liked this hotel - the fact that the lobby is under major construction and I had no hot water the second day... was totally overshadowed by a friendly staff (Tia has great ideas for dinner and which bars to hit up), a very convenient shuttle to the downtown area, awesome location, huge rooms and super comfy beds... I'm also a sucker for historical hotels and absolutely loved the original train schedule behind the front desk. I would stay here again in a heartbeat and would recommend it to friends. We had no hot water one day and I called to inquire - they said they'd give me a discount and gave me an entire night for free! I never would have expected that and I didn't even ask for it. Be open minded about the construction and you will have a fantastic stay :)
The hotel had all the ambiance of a 1950s construction zone. The entire lobby was filled from floor to ceiling with scaffolding. While upkeep is inevitable, costumers should be forewarned. Neighboring guests spent the entire night screaming and running up and down the halls. After repeated calls to the front desk the hotel was unwilling/unable to do anything to stop them. When I checked out the next morning the hotel claimed to have comped my room but attempted to charge me for a phantom food service. When I got home, they had charged me the full price of the room. After repeated calls/emails to the hotel I have had to dispute the charge through my credit card company. TERRIBLE experience, avoid at all costs.
Never staying here again . . . .
We stayed here for New Year's Eve and were given one of the last rooms available - it was very run down and full of ants. We complained and the maintenance guy came and sprayed the room - so the room then smelled like ant killer. The ants came back so we asked to be moved to another room - the new room was better, but noisy because of the trains. No discount given because of the hassle. A week after our stay I got my credit card bill and noticed they had charged me $1,200 for one night on top of the $250 I had already paid. After a week of haggling, they finally figured out they had not checked us out of the first room hence the outrageous bill. Horrible experience here.
Full of Character and Charm
My husband and I planned to honeymoon in Nashville, but we were not sure where to stay. We wanted a hotel downtown but we also wanted to stay somewhere that would be memorable--not your run of the mill kind of place. Union Station was the place for us. From the moment I saw the pictures online, I knew it was perfect. I'd never seen a more beautiful building--inside and out! I especially loved that it was decorated for Christmas. THe lobby was gorgeous. And inside our room we found a lit, full size Christmas tree! I was so pleased with the room, too. It was much larger than I expected. It offered a separate living area, 1 and 1/2 bathrooms, and a mini-kitchen. The decor and bedding were extravagant. We could hear the train from our room. We thought it simply added to the character of the hotel. Since it is a restored train station, it was kind of neat to hear the train come by in the night. We did not find it disturbing at all.We also enjoyed visiting the bar for drinks and light meals. It was nice to be able to walk from place to place and not worry about driving and parking everywhere we went. We were completely satisfied with the Wyndham Union Station. In fact, we have already booked a room for our anniversary. We can't wait to be back in Nashville!
Lots of railway character including the noise!
Beautiful historic building and the rooms are spacious and well equipped. The hotel is reasonably located for the main streets. Parking was a bit of a pain, had to use the valet park just to get a space. An enjoyable stay, staff friendly and courteous but be aware that the nature of the hotel means that you are very near the railway line. My room was on the side and I was woken a few times by shunting trains!
TripAdvisor Reviews Union Station Hotel, Autograph Collection Nashville
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