Small room/bad breakfast/worst customer satisfaction

April 2006 I spend my honeymoon in Sicilia. I booked 4 days Ucciardhome Hotel in Palermo directly via internet.

When we entered in the room we were badly surprised. The room was very small and we never expected a room WITHOUT A WINDOW. We decided to go for a walk to stay with a positive attitude in these special days of the life of someone. Nobody from the front desk asked us if we liked the room. Palermo is a wonderful city, but it is also very stressful. After a day walking trough it you wish a nice place to rest. But in this shoe box you fill easily claustrophobia. The night was also horrible, we couldn't sleep well and my wife was having some nightmares related to the prison in front of the hotel and I promised her to look for a different accommodation the next day.

The breakfast is align with the size of the room, we were able to chose between bread with ham and a croissant, but as the amount was one of each we could not choose both the same. The cappuccino that was served was more like water than coffee. The tables in the breakfast desk are also so small, that you feel the back of the person at the next table.

We spend the day looking for a different place, when we finally got it, we returned to the Ucciardhome Hotel (at 7 pm) and advice in the reception that we wanted to leave the next morning. The hotels reply was, we would have to pay one day extra if we want to leave. I couldn't believe the answer, specially having in mind the publicity of the hotel. We requested to talk to someone responsible but nobody was available neither on the phone. We requested to have a room with window and the answer was: There was only a room for 3 persons available and we wouldn't get it. We were told us, that we should speak the next morning with the Chief of Reception. After a horrible night were the mosquitoes were biting us and a joke from some children knocking at our door, to make fun out of our "do not disturb" label., they confirmed, we were suppose to pay a penalty of Eur 160.

It is not foreseen that we return to Palermo in the near future, but what for us is sure, we would never stay in the Ucciardhome Hotel again.

Excellent small hotel

Very good, small hotel, converted from older buildings in a modern but sympathetic style. Overall feeling of light and air throughout. Staff could not be more helpful and friendly. The hotel has no restaurant (but does have an area for breakfast) but the staff gave some very good suggestions for local restaurants ("Yanni" nearby deserves special mention if you want to try some quality, modern, creative Sicilian cooking: about 100euros for 2 people for four courses including wine - amuses bouches and petits fours come free, if you can fit them in!). Location of hotel is a little out of the centre, but that is a positive bonus if you're driving. In any event, it's only half an hour on foot to Quatto Canto, and the frequent buses along via Roma whisk you around quickly if you don't want to walk.

Great small hotel

A great small hotel. Smart decor, good room, lovely bathroom, nice staff. Rooms on the front have a view of (the walls of) Ucciardone prison! But the immediate neighbourhood is conventional smart. It's a little outside of the main town area. It has good, secure parking. Yes, the pizzeria up the road is good, and on the other side of the road is an unusual bar with cushion seats, where they bring you large 'antipasti' bites for free (kind of). We would stay there again, with pleasure.

Benissimo!!!!

We have just returned from spending six nights in this lovely hotel. The location is excellent, off the main road but withing walking distance of everything. The staff were extremely friendly and nothing was too much trouble, I don't think we have ever been treated so well! The room was very clean, comfortable and had everything we needed. It was a nice retreat after spending days out in this crazy city! We went to the pizza place a previous review had recommeded and it was great, real Italian Pizzaria but don't forget your phase book the menu is all in Italian as with many other places!! I would have no hesitation in recommending this hotel.

A Touch Of Class

It was most relaxing to retreat to this most pleasant of hotels once twighlight arrived after wandering the frentic streets of Palermo by day. Everyone at the hotel ensured that we were contented at all times and nothing was too much trouble. Special mention also for the beautiful receptionist Marina whose smile lit up the foyer.

We were treated like royalty, not just two visiting tourists, with choices of pillows, CD's and sweets to savour.

My only concern was that, if you have a room on the first floor, you may end up practising your Italian skills early in the morning when the guests loudly chatter in the breakfast room below. Do not intend on that extra half hour in bed to recover from the bustling Mondello night life the previous evening!

An A1 stay nevertheless.

A little gem

We found a little gem among this mad,crazy, amazing city, tucked down a back street was a little haven from all the noise and madness of palermo. The room was excellent, a great shower and little touches that made our holiday one to remember. Everyone of the staff with no exception treated us like someone very special and thats a nice feeling. Palermo is bursting with culture and makesure you book the Ucciardhome when you come. Try the little pizza restuarant up the road 5 mins on the same side of the hotel its very good.

The Ucciardhome aims to please

What a delight it was staying at the elegant small Hotel Ucciardhome.

Located near the prison of similar name it often aroused a snicker from cab drivers when we asked to be taken there....."which one would you like to be taken to?" they would ask...

Upon arrival we were shown to our room which was one of the strangest in proportion I have ever seen. Astonishingly high ceilings but the room looked cut in half by the bathroom with almost no room for our luggage.

I felt like Alice in Wonderland, plus we had booked 5 nights there, so I requested a room change and the next morning we were put into one of their best rooms, huge, bright and clean with a huge shower and all the modern conveniences one would want.

Attention to detail was apparent in the furnishings which were sober and elegant. The only downside was the hallway to the room which was lit by flourescents (maybe a tribute to the prison!) and the white walls in that hallway needed a coat of paint.

Breakfast was fine but not outstanding and could be served in the room.

The staff were very friendly and helpful.

Parking for the car was free and directly accessed from the hotel lobby.

I would not hesitate to stay here again

Excellent small hotel with excellent service

We stayed two nights at the Ucciardhome Hotel in Palermo. All aspects of this small modern boutique hotel were impressive. Our room was excellent for a hotel of this category. Large, with tasteful design and a huge double bed. The bathroom was superb with a wonderful huge shower. The reception staff was very friendly and always eager to help with directions, restaurant recommendation etc. The service had several nice touches, such as a handwritten personal welcome message and a complementary bowl of fruit upon arrival. On our last night, coming back from dinner, we even found a good-night card and candies on our pillows. That's 5 star service at 4star prices! (we booked through internet and paid only 90 Euros a night). Breakfast (continental) was very good. Secure parking was available for free. We highly recommend this hotel and would certainly stay there again.

Lovely hotel in good location

This is a lovely hotel situated on a busy road but with very comfortable, soundproof rooms. The staff were very helpful and the breakfast was delicious. Possibly the biggest shower we have ever had.....! Would definitely stay here again.