How has this hotel rated in the past?
Historical Traveler Reviews Twinpalms Phuket Thalang
Fresh, Fun, and we loved it.
We stayed here in May 2005 for five days as we toured around Phuket. It's a beautiful property with a great restaurant on the property. I never thought I would have my favorite french oysters in Phuket. We stayed in the mid range room with pool access. It was very nicely done with a large lounge area giving you direct access to the winding pool area. Comfortable beds, double vanity area, nice bath, good closet space. Good bath products. The hotel is not right on the beach, but it is only a short 5 minute walk to a really first class beach, they have chairs available for hotel guests. You can also get food and drink from the friendly vendors, very good fish and lunches I might add. We would go back again as we like newer properties. There is also a wellness clinic and a great spa. We only had a few hiccups, they offered us a spa treatment for free and then tried to retract after we had the massage, but after speaking to the manager we were not charged and the cleaning was sometimes a little hit and miss. But nothing cruical. We would love to go back again next year.
The best hotel I have ever stayed in
We have just returned from 5 days at The Twin Palms Resort and I have to say whatever you do you must go to this hotel. Beautiful pool and the most amazing rooms I have ever seen this hotel could not have been better. Close to the beach, about 100m. Staff 10/10. Food 10/10. Such an amazing hotel. We will be back. Great restaurants very close as well and nice beach with all you could ask for.
In two minds about this hotel, service not up to standard but design beautiful
As a true fan of Thailand and the warmth of the Thai people i holiday here three or four times a year i was left in two minds about this hotel. We booked last minute and i have to admit recieved a fantastic deal on this hotel but in my eyes it didnt live up to the five star standard that i have come to expect of Thailand. However to be fair it did have its plus points but equally had its minus points. Therefore i believe by sperating into minus and plus points i will give you an accurate and fair review:
-On arrival at the hotel after thirteen hours of travelling one of our rooms was not ready, despite the fact that the hotel was only a quarter full, which did not make a good impression.
- When we finally got to our rooms and got changed we went to the pool to discover around thirty workmen all around us doing various building works including drilling. When i complained about the noise i was told the manager was on holiday and that it would go on for another week and they were doing it as the resort was quiet, the last thing i wanted to hear as what i had come to get away from was my builders!!! If major work needs to be performed the hotel should be shut for the week not left open for guests to endure.
- The service from the majority of the staff was of the standard of a 3 star hotel maybe this was partly to do with the manager being away but i was not at all impressed. Security staff were always sitting down chatting and rarely on the door saluting as one normally recieves. When there was a problem with my room key having been deactivated a week early, despite seeing a member of staff outside my room when i told him of the problem there was no appology we were just told to go to the reception to find out why. As we were at the furthest end of the resort and i (suffering from a foreign stomache) was desperate for the bathroom this was the last thing we wanted to hear. My husband then had to traipse to reception and back again recieving no appology.
- Breakfast was very poor, only two different fruits on offer, sweet bread only and a chef who took forever to cook a couple of eggs and even then they arrived under cooked or seriously overcooked. On one occasion my friend was served bacon that was very obviously off. I shudder to think how they would cope when they had full occupancy. In fact as the breakfast was so atrocious i only bothered attending twice out of the eight days we were there.
- The hotel tries to preach to the guests. It says all rooms are non smoking and tries to make out this is the Thai law. However, we often have to battle to get a non smoking room as most rooms in Thailand are smoking ones. As a non smoker it did not worry me, but my friend is a heavy smoker and was furious as there is no mention of this when we booked. He ended up smoking in his room, which would have made me furious if i was a non smoker who got his room after him. Why not have smoking and non smoking rooms rather than preach to everyone.
- The other thing the hotel does not allow is topless sun bathing, again i would not have booked if i had known this as as a european i always like to go topless and forgo all the strap marks. Again they try to make out that it is against the Thai law which i have researched it is not. I have been to numerous of hotels in Thailand and have neverendured such rule before. Thankfully on the beach, it was fine to go topless and you got away from the drilling.
- Products in bathrooms were never replaced daily but only replaced when you were down to your very last drop and that was only if you were lucky!
- The standard rooms have no bath, although thankfully i had emailed the hotel before hand and booked a Grand Delux room to ensure i had a bath.
- The pool bar was only open for two days in our eight day stay.
-The room design is contempory, spacious, luxurious and quite stunning.
- The bathroom in the Grande Delux rooms were huge, with wardrobes and seating area, making you feel like royalty!
-In fact the design of the whole resort is something to behold. From a design point of view i do not think anyone could find fault. From the swimming pool, to the lagoon snaking round the rooms to the lighting. Everything had a place and was true perfection.
-DVD players in the rooms came in evry useful, during the rainy days.
- The pool is open 24 hours perfect for a midnight swim!
- Another welcome extra is the free use of the internet in the business centre. Although it would be helpful if there was ink in the printer despite the fact i asked three times for it to be replaced, i eventually had to go into Patong to get important work documents printed.
- The gym was spotless well equipped and inviting although rarely used by other guests, which was perfect for me to blast my music to.
- Th Oriental Spoon offered superb western food akin to that of a good London restaurant. The male waiting staff were friendly, efficient and spoke excellent English making it a pleasure to dine there.
- The chocolates leftb y your bedside every night were a nice touch and of excellent quality.
- The beach is amongst the best in Phuket far superior to that of Patong and despite the fact people talk of the hotel being a walk from the beach it is no more than two minutes and the only thing between the beach and hotel is a quiet road and trees. There are nemerous little beach huts offering excellent Thai fare at a reasonable price.
If you are just looking for a superb luxurious room and facilities but not the service this place is perfect for you.
Twinpalms is simply amazing!
We arrived late at night (23:30) but were promptly taken to Twinpalms by the airport taxi. The drive takes about 25-30 minutes and will cost you around 450-500 bhat. Check in was smooth and we were greeted with a welcome drink. We took a quick walk around and were surprised with the quality of landscaping and pool design - therefore, we took a midnight swim at the pool before a good night sleep. :) The room was spacious, simple and elegant. Quality shows through in every detail - flowers, bedding and linens, amenities (nice smelling, high quality shampoo, conditioner and body lotion) and tasty tangerines. Breakfast was rather nice as well - good variety and open till 11 am (for late comers like us). Air conditioning was a bit weak in the dining area (restaurant and bar) and rooms (it's the only improvement suggestion we have). It's nice to have access to internet, library and wellness center (we used them all). As for the beach - it's true that hotel is not on the beach but it's only a 2-3 minute walk straight down. Surin beach is lovely - clean soft white sand with clear turquoise water (better than before tsunami according to the locals). Hotel provides umbrellas, chairs and towels for your comfort - very convenient! There a couple of beach front cafes which we used for snacks and lunch - all very laid back and very reasonable. We also drove by the Patong beach and Phuket town - typical tourist stuff, not our cup of tea :) so Surin beach was a nice tranquil escape; besides, we really want to support the local people and not the big hotel/restaurant chains :) The best part apart from the beautiful nature are the Thai people - so humble, so helpful and welcoming. They are indeed very hard working - it's amazing how quick they recovered after the tsunami. We would definitely want to support them in every way in their efforts to recover from the tsunami - our first step was to book a last minute trip to Phuket and then another last minute excursion to Phi Phi islands. By the way, both Phuket and Phi Phi are pretty much back to normal, ready for tourists so please, please come and give them an opportunity to serve you. This was our first trip to Thailand - we didn't know what to expect but we traveled around the world quiet a bit and we totally fell in love with Thailand and Thai people. We will surely miss Thailand (especially Phuket) and hope to be back some day!
We loving it.
We spent 4 nights at this resort. We received a very special deal like free Breakfast and Massage. Overall, we loved this resort and would definitely come back again. Breakfast was great as well as dinner at the Oriental Spoon. The room itself has got shower but no bath which it would be great if they could provided both shower & Bath. The staffs were very nice and pay attention in every small details ie icecubes and chocolates serving everynight. Nice shower gel, shampoo and conditioner. Room has a CD/DVD player. Swimming pool was great. They are also offering choices of complementary therapy with Roger...try him...very good. Don't think this resort design for kiddy...would suit couple or just for honeymoon!!! peaceful place to stay and recharge your battery!!!
Twinpalms Resort on Surin Beach is a beautiful hotel with a great pool and landscaping. It has a very tranquil resort feel and the excellent spa completes the atmosphere. We had a wonderful stay here for three nights in March 2005. Staff is great, food at the restaurant is good and rooms are spacious and luxurious. Nice touches include complimentary broadband, including wireless internet connection at the pool and restaurants, and a copy of the International Herald Tribune delivered to the room every afternoon.
Facilities include a 50 metre lap pool (which is not crowded even though the hotel is full), a lovely library and a spa. Rooms look out onto the pool but are designed such that privacy is maintained. We especially liked the layout of the room, which has a spacious bath cum dressing area with large wardrobe and double basins and a large terrace.
The hotel is not located on the beach which is about a two minute walk away. There are many restaurants along the same street as the hotel and on the beach, so there are plenty of dining options.
Beautiful new hotel at Surin beach
Stayed for five nights at Twinpalms just before its' official opening on 3 December 2004. The "Grand Deluxe Lagoon room" was beautifully simple and stylish in design with dark wooden floors, a large comfortable king size bed, TV, CD player, DVD and mini bar. Tea and fresh coffee were supplied but strangely no milk/creamer. The large bathroom/dressing room was just as impressive with twin sinks, a rainfall shower and large bath in a glass conservatory. Very nice spa bath products. The furnished terrace at the front of the room led straight into the large lagoon swimming pool.
The hotel isn't directly on the beach, so no sea views, but the hotel does have a beach club a short walk across the grass onto Surin Beach.
The hotel had a very grown up feel with mostly couples in residence. It's not the sort of place to take children, indeed with the pool snaking through the grounds, many pools and ornamental ponds and unguarded bridges it could be positively dangerous for small children.
The Oriental Spoon restaurant was very stylish, with good food and very good grown up cocktails. Service was always friendly and informal but could be very slightly hit or miss with staff having to be reminded of things occasionally. Not sure how the restaurant would manage if it ever got really busy.
The Spa was very good and the treatments were very professional although it might appear slightly more clinical than some of the other Spas on the Island.
All in all a wonderful relaxing stay and somewhere where it is hard to tear yourself away, thoroughly recommended.
The place you want to stay in Phuket
Five of us recently spent a week at the Twinpalms, and we had a very hard time leaving. The modern design makes this a beautiful and functional hotel. Construction still has a ways to go on some of the rooms, but it did not interfere with our stay. The rooms have comfortable beds, spacious patios, and open bathrooms. I especially liked the option of a handheld shower or the overhead rain shower. During our stay, we had the large, stunning pool almost completely to ourselves. However, you can walk to some of the nicest beaches on the island. Our favorite spot lies somewhat hidden just south of Surin beach just around the rocky point. You can access it from the top of the hill or, if you want some adventure, by walking around the point. The restaurant, Oriental Spoon, had some hit or miss dishes but a very cool atmosphere. We enjoyed it for the most part, but some refinements would have evened out the experience. Don't forget to tell them no olives in your Cosmopolitan! Amanpuri and The Chedi hotels lie just to the north. Both have nice if expensive restaurants that you can reach on foot or by a cheap taxi ride. You can easily walk to a delicious Italian restaurant by taking a left out of the hotel and walking about a block. (I hate to admit we had pizza in Thailand, but this place made delicious pizza.) The best part of Twinpalms has to be the staff. We did not meet nicer people anywhere on our trip. They will do their absolute best to make your stay as enjoyable as possible. I hope to visit the Twinpalms again soon.
We recently spent 6 nights at this hotel. If you are wanting to get right away from busy patong and relax on a secluded beach then i recommend this hotel. The rooms are fantastic, you could really just enjoy the pool rather than go to the beach it's so lovely. Oriental spoon has a great seafood platter for 2 which is reasonably priced - martini bar has some fantastic cocktails.
The place to relax on Phuket island
I have recently spent a night in brand new Twinpalms resort and have booked another stay there this coming weekend.
The hotel is ideal for everyone who loves contemporary luxury at a rate that is very competitive compared to other luxury hotels in Phuket most of which will not come close to Twinpalms when it comes to service and design.
Rooms offer an extremely modern design with a Scandinavian touch and an abundance of space. Especially the bathtub surrounded by windows facing two palms growing along the walls of every chalet will be remebered long after the stay.
The hotel is close to beautiful Surin beach that is said to be less crowded than most other good beaches on the island.
The large balconies of the Twin Palms rooms and suites offer a nice view on the passionately designed garden of the hotel and the two large swimming pools.
In general, there is not much around in foot walking distance but a few cosy little restaurants at the beach. The hotel also offers its own restaurant "Oriental Spoon" with superb cuisine and a well equiped wine cellar.
Visitors looking for extensive entertainment and nightlife should better chose other places, the Twinpalms is rather a place to relax.
Twinpalms Phuket is a highly recommendable hotel that easily competes with any other luxury resort and would surely cost twice or three times as much as it does now if it carried the name of one of the great luxury chains.
If you are looking for a luxury hotel with a personal touch in Phuket and are ready for a change from the usual Thai or Balinese style design of resorts in the region, Twinpalms will certainly be your best choice in Phuket.
TripAdvisor Reviews Twinpalms Phuket Thalang
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