Twelve & K Hotel Washington DC
How has this hotel rated in the past?
- Room service
- Swimming pool
- Free High-Speed Internet
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Twelve & K Hotel Washington DC
Good location but substandard rooms and shabby housekeeping
My family recently visited Washington DC. We picked the Four Points Sheraton because it had an indoor pool (rather rare) and a club floor.
We reserved 2 rooms on the club floor for 3 nights. Upon checking in we were disappointed to find that the rooms were smaller than average and didn't include the extra amenities/size usually associated with a club room. Also the room/floor (8th floor) had a chlorine smell which gave several of us a headache. The front desk did not seem suprised to hear of our complaint (said it must be from the pool 2 floors above) which led me to believe we were not the first to mention it. We were moved to a lower floor (4th) which didn't have the chlorine smell but was no longer a club floor. However we were still expected to pay the higher rate (about $30.00 more than a standard room). After some discussion it was agreed that we would be charged the normal rate for a standard room. After checking in to our new rooms we were suprised to find that they were identical to the ones upstairs (except instead of a King bed they had 2 doubles). The location of the hotel was very convenient (although a little further North than some of the others and because it's in business district Restaurants closed early and/or weren't open on weekends). There was also construction going on all around the hotel, but the beds were very comfortable and construction stopped early in the evening so we were able to have a restful night. More problems came the next day however....after stopping at the front desk we learned that for some reason only one of the rooms was reduced to the lower rate. After talking w/manager we were assured that both rooms would be at the regular standard rate. We were told that we could still take advantage of the continental breakfast on the 5th floor (which turned out to be the actual club floor -- rooms were larger than others but were listed as being only for Starwood preferred guests. This was a little ironic since my sister (who reserved the rooms) is a Starwood reserved guests and her status was listed on the confirmation form mailed to her). Later that day, we discovered housekeeping had not been to our room. They eventually came after 3pm but did not replace towels (we found a maid who was able to give us some). The dirty coffee cups were also not replaced. I would have rated this hotel as "average" for the comfy beds and nice location, however my husband talked to another guest who mentioned upon checking into her room she turned down the bed to discover "blood" on her sheets and had to immediately contact housekeeping -- she would have moved to another hotel had one had rooms available (very busy weekend). Also, some other guests complained on the elevator that the A/C did not seem to work on higher floors and rooms were very warm (perhaps due to the pool). This made us glad that we had moved to a lower room. Lastly, upon checking out we discovered that only one of the rooms was actually reduced to the lower rate -- the other room had only been reduced for one night and left at the higher rate for the other two. We had to wait for another manager to come over. He eventually corrected the rates (although appeared a little resentful of having to do so). After reading earlier reviews I see another guests seemed to experience similar problems. All and all, the location is good...if you are looking for an average room (certainly not "club level") and are not concerned that housekeeping is not up to par I would recommend staying at this hotel -- just make sure to double check what you are being charged for.
Have an open-mind
Great hotel, not so great management. I was surprise to find out that on Friday and Saturday this hotel's lobby turns into a drag-queen club were hordes of drag queens and I am talking butt-cheeks hanging out of their clothes, hang-out. If you have children you will have a lot of explaining to do! When I complained at the Front Desk. I was informed that on Fridays and Saturdays the ballroom becomes a "night club" by the name "Noche de Fuego" and it's mainly a homosexual party ran by the GM of the property. Therefore any complaints against the activities fall on deaf ears! I was staying on the second floor and the noise was unbearable, the room was vibrating from the pulse of the music downstairs. When I asked if I could be moved the front desk staff informed me that the hotel was sold-out. I did not sleep all night because the "club" does not stop until 3:00am. The noise was deafening.
The staff at the front desk were very professional and reassuring. It's a pity that a hotel with such professional staff and elegance is destroyed because management is part of the club/party and therefore the event is on over and over again! If you plan to stay in the DC area, I would recommend this hotel as long as you stay on higher floors to avoid the commotion.
I stayed at the Four Points over three days for a conference. When I got to the desk, they didn't have the room I had reserved. After a slight complaint, they gave me another room and knocked $30 off the price. The Room was really nice. Quite large and on the corner of the hotel. All the standard comforts were there, plus a newspaper in the morning and a robe in the closet. As for the Hotel, I was very surprised. There's an indoor pool and outdoor deck on the roof. The lobby is immaculate and the staff very attentive. I've always thought of this chain as standard business-class fare, but I wouldn't hesitate to stay here for pleasure as well.
I stayed here with two 16 year old boys. The pool was small but was used by one of the boys; it's nice to be able to leave the room and have a place to sit and read for a bit. The room was comfortable, not real big, but good. The location was great. We did a lot of walking and also used the Metro to get around. We only stayed for a weekend, so we had lots to see in that short time and the location of this hotel was convenient. There is a quick breakfast place across the street for weekdays and a McDonald's a few blocks away for weekends. We also found Capitol Brew Pub close by for inexpensive and enjoyable dinners. The staff members of the hotel were pleasant and friendly. I would stay here again!
Had a few days in Washington last summer. I normally backpack and stay in Hostels, but this was a quick break from work so I decided to treat myself for the first couple of nights! Found a great rate on the Starwood website. Hotel was clean, with a very nice sized room. Staff were very friendly. This was my first US hotel experience (although I've spent a lot of nights in business-y hotels in the UK) and it was very pleasant. The hotel is located in a quiet area, not a lot going on at night but it seemed safe. Only a short walk from a Metro station, so it was quick and easy to get around on public transport. All in all I'd highly recommend this hotel - it's not flashy, but it does everything well.
Very good price/quality ratio
Just back from DC where we spent a night at the 4 Point: very good service and what good pillows
Recently stayed here as a last resort as all my normal choices were fully booked....have to say I was very pleased with the experience. I agree with a previous reviewer -the bed was very comfortable, plus the funiture was new a clean. No flaws to be seen in the bathroom either.
Room tend to be on the small side. The only service flaw I experienced was not being offered or even considered for a room upgrade as a spg member.
Not for business trips
I had a business trip to D.C. and found a good rate for a club room, so I reserved it online. Even though I had my room confirmed and I am "Preferred guest" (doh) I was checked in a standard room. When I saw the room, I complained but wasn't given any explanation. The receptionist offered me two "GREAT" choices: a downgrade to standard adjusting my rate, or a club room the day after (PAYING FOR CLUB ALSO THAT NIGHT). I stated my choice had been and was "club" for every single day, so finally, after some more discussion I got my room.
According to the data I was sent when I made the reservation, the room was supposed to be 300 sq.m. My dissapointment was even higher when I realised the club room was exactly the same size as the standard room (but a floor above). Finally, even though I had not had any problems, I have to say the hotel was extremely noisy, with hordes of young guests slamming doors day and night.
I stayed here for 4 nights during a business trip. The location is at 12th & K and very centrally located in downtown DC. Room service was timely and delicious; the furniture looks new; bed was firm; very cordial customer service; rate was very economical. Stay here...I recommend it!
Great location, comfort and value!
We were very pleased with the Sheraton Four Points in downtown D.C. The location worked out great--a few blocks from the Metro stop, walking distance to some sites, good breakfast place across the street (weekdays only), McDonalds a couple blocks away, department store nearby (handy because my daughter forgot her swimsuit), rental cars across the street...The room was small but very nice, and the bed was the most comfortable hotel bed I've ever experienced! We got a good room rate on-line, which made it even better. Based on the one day that we ate breakfast at the hotel, I'd only recommend doing that if you aren't in a hurry to start your day. Other than that, everything was great.
TripAdvisor Reviews Twelve & K Hotel Washington DC
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