Turtle Cay Resort
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Historical Traveler Reviews Turtle Cay Resort Virginia Beach
Unhappy at Turtle Cay
We stayed with timeshare friends at the Turtle Caywhen it first opened 4 yrs. ago. We stayed again recently, mostly because our lodging was discounted somewhat because of our friend's timeshare. We were very unhappy (as we were initially) with the rudeness of one time share sales staff who wouldn't leave us alone, the fireplace couldn't seem to be fixed, the hotel has gone down hill regarding upkeep, etc. If you are thinking of timesharing here, please, DON'T DO IT! It costs our friends a fortune and things like the promise of a game room and washer/dryers were promised when they sold our friends the unit, but later changed their minds. Maybe if you don't "own" a week or you never knew it before, and didn't know how high the rates jump every year despite now being charged to use the exercise room across the street as well as a few other things, you could be very happy. Or not. It's a lovely place, but the atmos[here can be quite frustrating. Oh, and if you stay at the Turtle Cay or even the Clarion they own across the street, bring some light bulbs. With 5 visits with multiple rooms for our friends and family, we've needed new bulbs upon entering our room every year!
Fabulous time at the Cay
I went to Virginia Beach and stayed at the Cay. The Cay was absolutely phenominal to me. They brought breakfast every morning and the pool was nice. The beds were big and the bathroom was comforting. The housekeepers and staff were quite friendly. I look forward to spending another week down in VA beach soaking in the rays and beach life. I'm from Florida and the beaches there are quite nice also. I'd compare the Cay to some of the places I've seen around the world with some excellent amenities and best of all "Great Value." Take a chance.
Great place to stay.
Great resort. The staff is friendly and helpful. I don't know what the previous bad reviews were about....maybe they were trying to obtain a free stay??? I have been going there on and off for over 2 years. I have never had a bad expirience there. I would highly recommend this place. Very well room. 5 star all the way!!!
Had A Great Time
My wife and I stayed at the Turtle Cay Friday night 2-21-03 and loved every minute of it. Every one we met on the staff was extremely friendly and helpful. The room was clean and the furnishings were great. We were even given a coupon for a meal discount for our breakfast across the street. the only problem we had was the parking. The parking spaces in the parking garage were pretty tight. But we had a great time and look forware to staying there again. We recomment this place to anyone!!!
Extremely Rude Staff
To celebrate Valentine's Day, my boyfriend and I got a suite on a Wednesday night. Because we checked in so late and our stay was the middle of the week, I asked for a late check-out. Normal check-out is 10 a.m. but the Night Manager told me he could give me a 11:30 a.m. check-out. We set our alarms for 10 a.m. to begin getting ready to leave when housekeeping showed up at the door. I told them we had a late check-out and would be leaving around 11:30. The front desk clerk then called our room and told my boyfriend we needed to get our stuff and get out now. He told her I was in the shower, he hadn't even taken one yet, and we had an 11:30 check-out from the night manager. She said there was no record of it and we needed to get out now. I got out of the shower to call the front desk to straighten things out and was once again told to get out now. I asked her to check her files again because I knew he had given me a late check-out. She said there was no notation of it in the computer so we needed to vacate the room immediately and then proceeded to slam the phone in my ear. We hurried along and got our stuff and went downstairs to check out. When I got down there, I asked the woman when the Night Manager would be in because I wanted him to authorize that I was told I could have a late check-out so that I wouldn't be charged any late charges. She told me he wasn't working at all today and she didn't know when he would be in. She then pursued a screaming match with me saying that we had no right to be there as late as we were and that she hadn't slammed the phone in my ear. After argueing a good 5 minutes with the woman, she called a manager. It was the exact manager from the night before that she told me wasn't working at all today. Right when he walked up, I asked him if I had been confused or if I had been told I could have a late check-out. He told the woman that he did give me a late check-out. We told him that I had been rushed out of the room before blow-drying my hair in 3me to take a shower. He apologized but made no compensation at all for our inconveniences. Although I believe the Turtle Cay has wonderful rooms and amenities, certain individuals on their staff were extremely rude and just that alone will call for me to never stay there again.
I was impressed with the overall facility. Our villa was very clean and had nice amenities. Check-in and check-out could have been faster but it was during peak season. Would recommend to friends for a quick getaway. However, don't go to Turtle Cay if you're looking for lavish environments of most resorts. It reminds me of one of the extended stay facilities.
Turtle Cay Resort - "Save your money"
My wife, and I wanted a quick getaway weekend to relax. Unfortunately, we chose the Turtle Cay Resort. Here is a list of our problems:
1. Check in took 20 minutes, and there were only two customers in front of us!
2. The therostat in our room was broken. The heater ran consistently making the room an uncomfortable 85 degrees. The maintenance staff couldn't even turn it off. We were told this would be fixed the next day, but of course they didn't even look at it.
3. The room was nice, but not very clean. The kitchen, and bathroom particularly.
4. The television remotes were missing. We had to wait 30 minutes before one was brought to our room.
5. The first morning of our stay, the fire alarm went off. It was an ear piercing sound. The staff couldn't turn it off. After 40 minutes of this, we had to leave the room because the sound was too unbearable; we really wanted to relax, not be forced out.
6. We reserved a room for 3 days, yet our card was activated for 1 day. We couldn't get into our room. The front desk had to issue new cards to us. We had to wait 15 minutes for them to figure this out. WE PAID FOR 3 DAYS. Unbelievable.
7. Check out took 20 minutes, and there wasn't even a line. One of the front desk employees was obviously in training. The manager was in the back on the phone so we had to wait. Just for a simple check out.
The staff offered us breakfast (a $15 value) to compensate for the blunders. We didn't agree, and had to fight with them to get a discount on the room. The staff did nothing to give us incentive to come back (discount on another visit). They gave us a shallow apology, but nothing else.
STAY AWAY FROM TURTLE CAY - You will be disappointed if you stay here.
A sense of Serenity
The Turtle Cay Resort is very beautiful. It is inviting and gives you a sense of serenity. The previous reviewer was not referring to the Turtle Cay, but rather a standard hotel that they stayed in while on a promotion to preview the Turtle Cay. I believe it would have better served the public's interest if they would had put the review under that particular hotel. I too went on a similar tour and yes we stayed in a standard hotel room, but any problem if any we had, the Welcome Center and Tour Representative was more than willing to help us with. They greeted us with a smile and made us feel right at home. The Turtle Cay which is one of 3 properites we were shown was extraoridinary and made you want to move to Va Beach! One person's not so pleasant experience should not stop anyone from going to the Turtle Cay, whether it is with a promotion or as a guest. I rate this resort and company 5 STARS!
A great family place
We visit Virginia Beach every year and the place that has been the best to stay at is Turtle Cay. I would not call it a "luxury Hotel" but it is very very nice it is comfortable and well appointed. We enjoy the lovely pools wth the water falls as well as the Jacuzzi. They try and meet your every need and are very hospitible. We love sitting on the balcony at night overlooking the pools and chatting or playing a game. The rooms we had also included a sky light. If you are lucky enough to get the Penthouse suite it has a beautiful view of the Inlet ... it's just wonderful. The ambiance was very nice and we enjoyed it very much. When we leave Turtle Cay we feel refreshed.
Gold Key Resorts invited us as guests to visit there resort and we were very upset at how we wre treated. We drove eight hours to wait 45 minutes just to get our place to stay. We were put in a hotel with no heat, no working elevator or security doors that worked. The pool had beer bottles floating in it and my bed had hairs in it. We agreed to move to a different room with heat and no hair, but the sink was stopped up and around 2:30am we had police there because someone tried to climb in my balcony door which would not lock or close properly. My main complaint is that no one ever showed concern or even apologized for what happened. I even later wrote a letter and no one would respond. This is pure negligence on their part to me. Don't let this happen to you.
TripAdvisor Reviews Turtle Cay Resort Virginia Beach
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