Tropikist Beach Hotel & Resort
How has this hotel rated in the past?
Historical Traveler Reviews Panorama Hotel Varna
The Tropikist Hotel is ideal for room only but beware the linen is grey and so are the towels. The staff were pleasent, but only had breakfast once as a crockroach joined us. Set on the seafront but very small beach not very good for sunbathing. There are plenty of places to eat I would reccommend Patsy's Dinner don't walk past go in , the food is fantastic she even got up at 2am to fetch fresh lobster for us. A few more good places to eat Coco Reef £30 3 course 4star hotel, Pelican Reef live music on Fridays, Tuskers, Iguana and Kariwak Village all very good and reasonable. Get a local taxi not one from the rep as we got ripped off big style. Do a tour of the island and swim in Argle Falls its fab !! Beware this really is a chilled out island very friendly no hassle well worth it. Oh and take a trip to Sunday School - live music and they party till dawn.
To be avoided at all costs
My wife and I arrived at the Tropikist for a four-night stay in January of 2004, having reserved a deluxe room. We had just attended a friend's wedding in Trinidad, and were set to relax in Tobago for a few days. Upon arrival, we were required to pay the entire amount for our full stay by credit card. In retrospect, this should have been the first clue that something was awry. However, we were eager to check in, and so agreed to have the four-night stay charged in advance. The deluxe room itself seemed pleasant enough at first spacious, with a king bed and a lovely view of the water. Regrettably, this was to be the only positive feature I can think of to point out when it came to our dreadful experience. The front desk neglected to inform us when we checked in that there was no power in our room or the entire building we were in. Hence no electricity, no air conditioning, no toilet, no running water. To seek some relief from the heat, we went back to the front desk to get beach towels to go to the pool. We were curtly informed that towels were a luxury item , which seemed to mean that none were available. This, despite the fact that the literature in the room made it abundantly clear beach towels were available to all guests at any time. Two hours later, we had our power and water back, only to discover that the toilet leaked. Unfortunately, this was only to be the first of many problems we were to have. The room had a phone, but not one from which it was possible to make an outgoing call. (Try to figure that one out.) Other couples we stayed with were even less fortunate. The superior and standard rooms were cramped and unpleasant. The wall-mounted air conditioning unit leaked onto one of the two double beds in their room, soaking it through. No cable was available, and no effort was made to fix it. One needed a degree in engineering to discern how to turn on the shower, which once mastered, had ridiculously low water pressure. The hotel currency exchange rates could only be described as outrageous. The Canadian exchange rate that week at the nearby bank was 4.7 TT to the CDN dollar. The hotel was offering 3 TT to the dollar, or in other words, charging a sickening 57% premium. The US exchange was somewhat less severe, but a still a swindle nonetheless. The result was that after conversion with their rates, it was actually more expensive to stay at the Tropikist than it was for us to stay at the lovely Coco Reef down the road. Trying to make the best of a bad situation, we went down to the restaurant for dinner. The entree we ordered consisted of an anemic fish with perhaps a few grams of meat on it at most. Amazingly, we were actually lucky to have eaten the pathetic meal a larger group of about 15 we traveled with ate at the buffet, and half became quite ill the next day. Exasperated, we felt we had no alternative but to leave after only one night of being there, along with two other discouraged couples. We got up early the next day and attempted to check out. Not only were we refused a refund for the three nights we hadn't used, (after waiting a full 40 minutes while the clerk consulted with someone in the back room), we were also denied any type of itemized receipt detailing what we had paid for. I am sorry to report that the front desk staff was exactly as several others have described in their own reviews: smug, arrogant, and rude to the point of utter absurdity. After a few tears, a phone call to the credit card company, and a great deal of frustration, there was little we could do. We simply chose to go to another hotel, and absorb the cost that the Tropikist had bilked from us. Astonishingly, as we were leaving the hotel, our cab driver pointed out that he regularly hears similar complaints about the Tropikist, and that they frequently try to stick people with phone calls and charges they didn t incur. (Which I found impressive, since we couldn t even call out.) It is absolutely incredible to me, even in a remote place like the Caribbean, that a business this unscrupulous could actually remain viable. I could elaborate at further length about our how bad our experience was at the Tropikist, but we discovered that someone had already stated it more eloquently by etching a few words into the drawer of the bedside table: This is the worst hotel ever. Good luck here.
Just returned from the Tropikist 31 October 2003. We had the most excellent, friendly service from all staff at the Tropikist. Our stay was made all the more comfortable by the warm reception we had at the hotel. We were staying in a standard room, with good facilities on a Bed & Breakfast basis. The setting is ideal for touring the island and after a hearty breakfast which set us up for the day, we enjoyed returning to our room to enjoy clean sheets and power shower that anyone would appreciate. A value for money venue with personal service worthy of a 5 star hotel. The service reflected the spirit of the island, relaxed, friendly & laid back. Tobago is unspoilt by tourism and we shall be recommending the Tropikist as a true flavour of the island. When in Rome.......
We had a room that was in desperate need of re-furbishment, maybe that was bad luck as we did see some very nice rooms. No consistency! The food was awful, very limited menu. The service was sometimes good but sometimes terrible. Again no consistency. Our linen and towels were a diry shade of grey, not nice!!!!! However the grounds are lovely and the pool area is very nice. It is really handy for the airport too. You can walk out onto the beach which is wonderful, however the broken old beach furniture and the debris kind of puts you off. Tobago is a beautiful island. We visited the Coco Reef where we ate in the restaurant and it was a truly amazing experience, if only we had stayed there too!!!!!
Horrible Service, Nice Hotel
I am posting what I wrote to the owner of The Tropikist after staying there last week: All in all, terrible people running the place, nice hotel. If you go there, please be warned that some of the staff (not all, some) have no business being in the hospitality industry!Vashti,I stayed at the Tropikist this past week.Overall, I was incredibly disappointed with the service I received from your front desk. I have traveled all over the world, and never have I received the type of insolent, arrogant treatment that I did from your front desk people.I e-mailed you numerous times over the past couple months to confirm availability for a superior or deluxe room from Sept. 21-26. My girlfriend even called you twice to confirm over the phone as well.However, when we arrived in Tobago on Sept. 21 and came to your hotel, your front desk person said she had no record of us staying there, and put us in a standard room, even though we told her repeatedly we were supposed to be staying in a deluxe or superior room.would like to let you know of my experience staying at The Only on the second day, when I spoke with her further, and demanded that we be put in a nicer room, did she put us in a larger, nicer room. While asking her pleasantly if we could be placed in a better room, she laughed at me and my girlfriend. Unbelievable. I have never dealt with people so unprofessional in my life. Another girl at the front desk told us she'd check on the availability of the room earlier and promised to come by the pool to let us know of the room's status. She never did; she went home for the day instead.It's too bad we received the kind of service we did, because you have a nice place. The pool is great, the views are nice, and so is the hot tub. Your service, however, leaves a lot to be desired. I have a group of friends who are traveling to Tobago next month, and I am giving your hotel a poor recommendation because of the service. I am also going to post my experience on several internet web boards that people frequent before making reservations.Feel free to respond -- or not. I'll also post your response to my concerns -- or lack thereof.
Good value hotel
My husband and I stayed at the Tropikist for twoweeks at the end of July/early August 2003. We arrived with trepidation after reading the very negative report about this hotel. All the guests we spoke to had also read this after booking. Our opinion and the opinion of others staying there was that the Tropikist is a clean, well run hotel, representing excellent value for money. The staf were wonderful and our every need was met. On arrival, we found we had been upgraded to a superior room for no extra cost. We stayed on a room only basis but when we ate at the hotel, food was good. Regarding all inclusive deals, my brother and his wife have recently moved to Tobago, my brother is english and has sampled all inc elsewhere, he says that Tobago has not caught on to the notion of all inc holidays and often asks visitors to the island how long they remained in the hotel to eat, very few have lasted the week, perhaps tour ops should point out that mostly all inc = full board with some drinks. If you are going to the Tropikist, I am sure you will have a great stay, we will be returning. One problem, sometimes the shower only trickled, but we could live with that
Loved The Tropikist
i had a great time at the tropikst beach hotel the service was excellent and the rooms were very spacious for standard rooms . our kids loved the pool i thinks it one of the best pools on the island there is a lovely waterfall , swim up bar which my husband loved and a great sunsets . Kuoni at the front desk was great with planning island trips .. we are booked to go for the summer holidays
My husband, daughter and I stayed at this hotel for two days. We went to another hotel first that was appauling and found this jewel within walking distance from the airport. We had a wonderful time. The rooms were very large and clean with warm running water. At night we slept with the porch door open and could here the steel drum band playing while the ocean water roared in. The pools were very large and nice looking. The front service was very good. All of our requests were attended to quickly. Many good restaurants within walking distance. There was a garden by the pool that attracted many hummingbirds and a small pier to view the ocean from. For someone looking for a good buy this is a great hotel for the money.
I have stayed at the Tropikist several times and only ever "room only". The hotel itself is in a great location on the seafront, and ideal to use as a base. There are numerous small and friendly restaurants around and behind the hotel who do breakfast as well as dinner. It is much more fun to eat at small local places. The staff at the Trpoikist were very accommodating and let us stay in our room at no extra cost till mid-afternoon on day of departure. My only complaint is that their linen is of an apalling standard. The sheets are badly stained and the towels a murky grey/white. It appears they spent all their money on the outside appearance!
While the hotel itself is quite nice the same cannot be said for the owners. Our party of six booked a two week stay at the Tropikist in January 2003. Four of us were on an all-inclusive rate. After a few days we become upset with the standard of service. Meals took a long time to arrive (sometimes as much as two hours) and when served the food was always cold. The quality of food was not good either, beef always tough and steak inedible. Breakfast was a nightmare, tables not cleared, no clean cups or cutlery, not enough hot water, a four slice domestic toaster for which there was an endless queue. After three days wed had enough and asked to be taken off the all-inclusive option. The hotel manager agreed and put us on the bed and breakfast option immediately. This was not taken kindly by the owners. Firstly, they tried to charge the same rate for room and breakfast as for all-inclusive and when we disagreed they dropped the price, but would not give us the same rate as our two friends who were already on that option and had booked the holiday for us. When we spoke with the owners they became quite nasty and told us to pay up, or get out. We explained that we had two injured people in our party who had been treated by the doctor the previous night and we agreed to pay the rate they insisted on. The reservations clerk then filled the forms with the new rate and tried to charge us for two extra days all-inclusive. When we questioned this she told us to pay our bill and get out. In settling our bills they ripped us off by charging extra that they should not and as they had taken our money up front there was nothing we could do to stop this, so we signed the refund slips. We asked them to provide an itemised bill so we would know what we were charged for and they adamantly refused. At this time one of the owners came out of the office and hurled a barrage of abuse and profanity at us. To stop any further abuse we called the police so we could finish the business in peace and leave. The owners of this hotel are nasty, greedy and selfish and have no concern for their guests. As we were not the only ones who complained, I can only conclude that they care about no-one. They put us out in the street in a country 4,000 miles from home and with two injured people. They were unconcerned that we had nowhere to go, or what would happen to us. They ruined the first week of our holiday! Be warned! If you stay at the Tropikist Beach Hotel, complain at your peril and expect to get swindled!!
TripAdvisor Reviews Panorama Hotel Varna
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