WOW - A fantastic stay

I was moved from a terrible hotel to this oasis of tranquillity and beauty. The Trident Hilton takes your breath away as soon as you enter the courtyard. A wonderful picture of water reflection, black marbles and excellent service will reward your stay at this hotel. A must if you are going to Gurgaon.

The rooms are pristine, clean, elegant and modern but reminding you that you are in India with wonderful fabrics and colours.

The zaffron restaurant was exquisite. If I had the chance I would have eaten there every night!

The swimming pool fabolous, the spa and gym brilliant.

The service outstanding.

You will not be disappointed!

Best Hotel in the World

I loved this hotel. I have never seen anything like it. We were individually greeted and the check-in process was so smooth. The staff was very eager to help us and make sure that we were comfortable. The food was EXCELLENT!!!! We tired two of the resturants. The ambiance was exquisite. The entire hotel was super clean and everyone working there knew English! I cant wait to go back for another visit.

Astounding opulence and service, which creates its own problems

Your jaw will bounce off the floor when you see the swimming pool, the rooms are absolutely clean and very easy to navigate (if you are a frequent traveller, and jaded enough only to care about convenience) with a few design touches that make you feel you are somewhere special. The food is wonderful. Indian colleagues kept telling me the hotel has ratio of 12 staff to one guest. I do not know if this is strictly true but it certainly feels true as you struggle to open a door for yourself as you wonder about. If you are travelling on business, it really is somewhere that will make the travails of the day melt away.

BUT there are a few glitches. Like a previous reviewer, I found that they would not waive the cancellation fee and I was giving them (not exagerating) 47.5 hours notice on a 48 hour cancellation rule. I finally arrived at 2am one night - to be met with an in room check in which was overkill for the middle of the night, then they helpfully phoned my room at 4am just to remind me that I would be charged for the previous night too.

My card demagnetized, and it really is a trek back to reception to get it fixed. With all that manpower they could have a card desk nearer the rooms.

You can't NOT stay here if you have the chance as the architecture alone makes it worth a few nights, and the food and sanitation beat anything nearby but be prepared for a few random irritations (which you will feel guilty for even noticing once you get beyond the front gates back into the 'real' India).

Amazing,beautiful, elegant,stylish and so so good

Fabulous, extraordinary and so many more superlatives. Definately one of the most amazing hotels I have ever had the pleasure of staying in. The staff were exceptional and nothing was too much trouble. It is an oasis in a busy busy world.

Sleek, contemporary but not too helpful

No doubt this is a beautiful hotel personalized attention - well at least when you check in. The hotel is ultra comtemporary and the rooms are well appointed. One thing that I did not like is that once you leave the check in area/lobby, you have to go outside to get to your room. This can be brutal in the hot India weather. Even to go to the dining room from your room, you have to go outside, and you and your clothes can quickly wilt.

One issue is that at one point I left my room and when I returned, the key would not work. Just happened that a Trident Hilton employee was walking past and said that he would get help right away. Well, that took over 10 minutes while I was standing in the hallway. In the meantime, 2 other employees walked by and said that some help was coming. When the help arrived, he could not open the door either, and insisted that someone had bolted it from inside. As I was traveling by myself, this was problematic from two fronts: 1) there was no one else in the room, or 2) someone was in there who was not supposed to be. I explained this and at first he didn't believe me but after pushing him, he kept trying to open the door and finally was successful. I ended up staying in the room after that until checkout because I had a 7 a.m. flight and didn't want to have any more problems and then miss my flight.

Another concern is that I was supposed to stay at this hotel a couple of days earlier but due to a complete screw up by Northwest Airlines, I missed all my connections and arrived in India 24 hours late. Gurgaon was my second stop and I contacted them over 40 hours before the reservation time but they would not waive the 48 hour cancellation fee, which was a full night's charge. Even though we contacted them as soon as we could and fully explained the situation.

This would not be my first choice for a hotel in the Gurgaon/New Delhi area for future travel.

WOW this hotel is incredible

Absolutely gorgeous hotel....superior service....outstanding restaurants. THE place to if you're going to be in Gurgaon for business or pleasure. The only problems with this hotel seem to be in the frequent power outages, but this is the norm for the area, and the outages are usually short-lived.

One of the best hotels that I have ever had the pleasure of staying at

You will have to go a long way to find staff more friendly than those at this wonderful hotel. From the moment you arrive you will be greeted by staff with broad smiles and hands clasped together (as if praying) with their heads gently bowed. I have been lucky enough to stay at this hotel on two separate occasions, one in September 2004 and one in January 2005. Both stays were one week in duration and both stays were equally memorable. I would recommend that you eat in the onsite Indian restaurant, which serves superb food. There is wireless access in all rooms and in the large lounge area. The hotel is world class; as good as any I have stayed in anywhere in the world.

Place is beatiful, but they overcharged me

This place was beautiful and the rooms were brand spanking new! I had awesome sleep because the bed sheets were like marshmellows. Food was excellent. My only concern, was when they over billed me for my expenses. It was almost double the amount. Was not exactly double, so I don't know how they could screw up so much? Otherwise, I would have given them a 5-star rating.

Loved the place

this is one of the best hotels i have stayed so far.stay and facilities super but breakfast was not good.shef does not know how to prepare poha which was supplied on 3rd morn.

Absolutely spectacular!

This hotel is an absolute surprise from India. When you arrive at the hotel, you enter a beautiful lantern lit porte cochere with a black marble fountain in the center. When the bellman opens the door, you are greeted by smiling staff and before your eyes, a larger black marble pool with four fire pits in the center dazzle guests. The lobby is off the decorative pool, but is equally awing. The doors are 28 feet high, the dome is over 30 feet high, and there are huge, slender marble pillars that shoot upwards. The receptio is an intimate sit-down type. The rooms, though in a maze-like design, are luxurious, if not a little bit small. The bathrooms are clean and minimalistic, with a bathtub with a glass screen (separate shower cubicles are available in the double rooms). The restaurants (Cilantro, international; Saffron, Indian) serve AMAZING food in contemporary surroundings. The gym is state-of the-art, and the pool is large and in a beautiful, subterranean garden. The staff are very friendly and courteous. Overall, this luxury hotel is an absolute must for any traveler. It's undoubtebly worth the price tag!