Tribeca Grand Hotel
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Historical Traveler Reviews Tribeca Grand Hotel New York City
Cocky Cocktail Waitresses
Nice, trendy, lively hotel. We could have had a really good time here had it not been for the incredibly sniffy, up themselves cocktail waitresses who appeared to believe that it was their duty to sneer at the customers and who made us almost afraid to ask for service. The one time we actually asked a waitress something she was actively rude! The worst service I have ever had anywhere in the world. Astonishing when you consider that tipping here is mandatory and they expect 20%! Doormen however, were charming. Won't return to this hotel even though it is otherwise fun simply because the waitresses are such b*****.
Watch out for the noise!
The TriBeCa is a beautiful hotel in a great location. But that said, unfortunately, I would never recommend this hotel. To anybody. If forced to stay here, try to get a room as close to the roof as possible. I stayed on the second floor. The music from the atrium bar (till 2:00am!) was loud enough to vibrate empty glasses across the bathroom counter. After relocating to the eight floor on the third night, my final two nights were fine.
Not pretentious, it's Manhattan!
We have stayed here twice and plan on staying again next month. The rooms are not spacious but you are in Manhattan. Compared to a studio apartment (In Manhattan) they are very comfortable. Room service and Church Restaurant are pricey. If you are offended by hotel food charges you will be astounded by what you pay at the Grand but again, you are in Manhattan! The staff is attentive and remembered us whenever we passed through the lobby. If you have a request, just ask. If you had a bad stay here it was your own doing.
Awesome stay at the Tribeca Grand and in NYC
Stayed at the Tribeca Grand in August 2003 - highly recommended! This hotel is beautifully designed with excellent amenities. Staff service was consistently excellent. On arrival, we were given complimentary champagne (which was also offered another time). Our room had a small water leak from the air conditioner - we were in another room with all of our luggage within 10 minutes. The room was good-sized, with ample space and one of the most comfortable beds I have slept in. A CD player with a selection of CDs was a nice touch.We had heard of concerns with the music from the Church Lounge. This was not a problem for us. Just ask for a room on an upper floor, at the back and down a small corridor. In any case, sound proofing was well above average.The hotel is in a prime location - easy walking to all downtown areas including the Village, SoHo, Little Italy, Chinatown and, of course, Tribeca.Would not hesitate to stay here again.We also used the services of Big Apple Greeter - an organization which matches tourists with New Yorkers. This was an excellent experience, and we encourage anyone to use it, even if it is not your first visit to New York.
Too pretentious for its own good
Stayed here in November 2002 and, while the hotel was alright it wasn't as good as the management seemed to believe and its definitely not the 4 star hotel they seem to aspire to.Rooms were fine but had a slightly dingy feel to them. The door staff and concierge were extremely polite and helpful. However the low point was the management. Due to a mix up we grabbed a quick breakfast which turned out to be their special Sunday all day brunch for about $50 per head. As we had only had a cereal each I asked the management if we could do anything about the $100 bill. They said no.My issue is not the $100 breakfast; it is the attitude of the management. We made the mistake and saying no was their prerogative however we were basically accused of lying and the restaurant manager was produced who told us she could specifically remember serving us several courses.I offered a compromise of $20 per head and the duty manager actually laughed at me and told me their orange juice was $20 a glass!This may seem like a bit of a rant but it illustrates the attitude of this hotel. I'm prepared to stay in a hotel that charges $20 for a glass of orange juice but I'll not be returning to one that seemed proud of the fact!
Wow! Couldn't ask for more!
7/3/03-7/6/03 Excellent hotel! I will definitely return to the Tribeca Grand. Great location downtown! Great for young professionals! Room was spacious for NYC! Bathroom was fabulous - stainless steel countertops, sleek tile and a mini TV! Impeccably clean! Luxurious linens and pillows! Furniture was chic and comfortable. And they allowed pets! PS: Staff was hot!
Oh so quiet
After visiting the lively Church Lounge late nights, I decided to try a room for a close-to-home escape on Memorial Day. At first I was a little worried about the noise after reading some other online reviews. But much to my surprise it seems management has nipped this in the bud...they've installed high-tech sound abatement devices by the room doors and there were major changes in the lounge to keep the sound to a minimum. The day we visited they were covering the wood floor atrium with plush rugs and the manager told me they even changed the wall-coverings from wood to a sound-absorbing grasscloth. He said it's all part of a grand redesign in progress. Needless to say, I found the room peaceful and silent even when the atrium was packed at midnight. I'll definitely return again if they announce another holiday special.
Can't beat it!
Having lived in NY for several years, I was wary of becoming a tourist there again, subject to the infamous "attitude" of waiters and hotel staff. I wanted to bring my mid-sized Labrador with me on my weekend trip to Manhattan, and the Soho Grand and Tribeca Grand were recommended to me as the best dog-friendly hotels. I was worried, though, when I searched on-line for the Tribeca Grand, and found mostly references to it being hip and trendy and oh-so-downtown. Yikes! And I was going to trot my dog through the lobby?!When we arrived, the doorman was "wicked" nice (as they say here in Boston), and very friendly and helpful. I was confused -- *this* is Tribeca? The front desk staff were equally amiable (smiles all around -- this was definitely not the New York I had lived in). Everyone said hi to us and the dog, and were friendly and helpful whenever we needed them. It felt like a family hotel (and in fact, we did run into a couple of families).The rooms themselves were standard -- New York small, but tastefully decorated, with the following bonuses: a little TV in the bathroom, a big bed, and a CD player with a mix of CDs to play during our stay.For those looking for downtown attitude, you won't find it here. On the other hand, the Church Lounge (which is the central atrium around which the rooms are stacked) is as hip as ever, with special guest DJs on weekends, and all the black and self-loathing and self-aggrandisement you could possible ask for. A great weekend -- I've already booked my return trip.
Not too hip for their guests...
I read so many cautionary reviews about Manhattan's elite hotels that I was skeptical. However, the people at the Tribeca Grand Hotel from top to bottom were courteous and phenomenally at ease. We were never made to feel "less" important because we weren't in the big suite or because we were locals looking to stay somewhere nice. Even with the popular hip lounge we were made to feel comfortable. A great place!
We've been to NYC many times, but wanted to bring our dog (a well behaved 65 lb boxer mix) with us for the weekend, and were looking for an upscale hotel, that was dog friendly, and in a good location. We went in mid-July 2002. Also, we were looking for a package deal that wasn't too outrageous. All of this was booked through the hotel the day before. Once we got there, they didn't have our reservations, but I had the confirmation # and all the information the on site reservation clerk gave me over the phone, so they had to comply (we were nervous, since we didn't know if we could get another hotel to accept the dog, and how would we get there anyway?). Our 2 day package was supposed to include champagne upon arrival, chocolate covered cherries, a french terry bathrobe (to keep), 2 breakfasts in bed, 2 drinks at the bar, cd of music from the bar. Sounded great on the website, too bad we had to beg for everything we got! We never did find out if that was per day, or only once. I'll start with the problems. The first room was non-smoking (we asked for smoking), but we were so late in getting our room, due to their mixup, we didn't want to change until the next morning, which we did. Meanwhile, the only thing from the package we got without asking was the champagne, situated at the front desk, which seemed as if it was given to everyone. After repeated begging, coersion and them "forgetting", we did end up with the cd, the bathrobe and the drink tickets. We also got breakfast tickets, after we had already signed for the meals each day, so they had to call me to ask where the tickets were! Now for the good. The rooms were a nice size, the window was large and low enough for the dog to see out sitting or standing, looking out to the street. The breakfasts were excellent. The sheets were great, and we loved the bathroom, especially the shower (large, walk in and tiled and a TV in the bathroom (my boyfriends favorite!). Also, they were very accomodating of the dog, as when the "large" cage they had for us to leave the dog in when we were out without him (their policy), was actually for a medium small dog. They let us leave the dog in the room without a cage (he was much happier on the bed, watching out the window!), and they paid more attention to the dog than us (he's cuter). The bell boys and staff were very nice to both us and the dog, even flagged us a cab that would let us bring the dog. What I resented was having to beg for what was supposed to be in our package. It's embarrassing to have to ask for what was promised and paid for, especially in an upscale hotel. We felt like we were second class, and wanted to feel first class.