The Tremont Chicago Hotel at Magnificent Mile

Address: 100 E Chestnut Street, Chicago, Illinois, 60611, United States | 3 star hotel
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    TravelPod Member ReviewsThe Tremont Chicago Hotel at Magnificent Mile

    Reviewed by i.d.k.

    Excellent Hotel & Location

    Reviewed Jan 4, 1999
    by (10 reviews) , United States Flag of United States

    Excellent Location, Excellent Hotel, sits above Mike Ditka's restuarant. Small rooms. Non-smoking.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Tremont Chicago Hotel at Magnificent Mile

    Great experience!


    Another happily surprised customer. Weren't sure what to expect after booking through Hotwire then reading reviews, some of which on here are so bad. The fact that The Tremont is recommended in so many guidebooks calmed our fears a bit, but we still arrived in Chicago not knowing what to expect. Well, we were very pleased with our stay, especially given we were only paying $57/night for such a fabulous location. Sure, the rooms are small compared to modern chains, but the charm here outweighs that concern by far. The lobby is lovely and the staff were very warm and accomodating and maintain a great sense of humor (they'd have to given the attitudes you can tell they must get given some of these reviews). Face it folks, if you stay here, you are staying in a fabulous location where most of the hotels charge twice the Tremont's rate and more. Our room had a nice view of the new Sofitel and other buildings to the West - very bright and sunny in the afternoon, very quiet at night. Old buildings have good thick insulating walls.

    Bad experience


    This hotel is terrible. We found that "cozy", "romantic" only meant it's old and small and had a piano in the dimly lit lobby. Problems? Water doesn't go down the drain in the bath tub; constantly there's no one in sight at the front desk; staffs are curt, impatient and homophobic.

    Very positive surprise!!


    We booked the TREMONT via Hotmail and were pretty worried when we read the reviews, so we expected the worst. But the hotel was a positive surprise. Large sunny room with two windows. Comfortable large four-poster bed. Antic mahagoni furniture - romantic atmosphere but not old fashioned .Everything very convenient and modern in function. Staff was very friendly and helpful. By the way, the coffee-shop just a few steps across the street, is great.

    Much Better Than We Expected


    We got the hotel through a bid online (without knowing beforehand what we got) and the price was really cheap compared to the other hotels in the area. Then we read all the bad reviews here and got worried before we left for Chicago. What a surprise. The hotel is old alright, but it wasn't bad at all. The room has been remodeled and clean. I've enjoyed my stay.

    Pleasantly Surprised


    When my wife and I visit Chicago we look for value in a hotel because we only need a clean place to sleep. We tried ... and got a real good deal. The setback is you don't know the name of the hotel till you purchase. So I was skeptical, but tried anyway. We were sent to the Tremont and found it was more than we could have hoped for. The rooms were clean ,comfotable and warm(It was January). It was safe and right in the middle of where we wanted to be. We will definitely stay here again. Even pay regular rates.

    Tremont escape


    My wife and I checked into the Chicago Tremont on

    December 19, 2002 for a 2 night stay but checked

    out the next morning and moved to a different hotel. Even though we checked out in the AM, they

    attempted to charge an additional $20.00 for early


    We disliked our one night stay because:

    1. Old is ok, but our room was not clean.

    2. Their elevator was out of order and we had to

    use the service elevator. The service elevator

    was also out of order for 30 minutes. The

    hotel had very few quests but they put us on

    the eighth floor where workers had 6 large

    coils of steel cable where they were repairing

    the elevator.

    3. The continental breakfast consisted of coffee,

    sour green apples, and hard stale sweet rolls.

    4. There is no ice on any floor, have to order it

    at no charge.

    5. The carpet at the reception desk is a clear

    indication they do not keep the premises well


    Section 8 Housing is Better


    The Tremont was listed as a 3-star hotel in Hotwire but I experienced poor facilities and service. The showerhead was broken (squirted sideways) and I had to call two nights in a row before they fixed it. The tub did not drain and the sink plug did not work, and they never did fix it over my 4 nights despite repeated requests. The manager was as sassy as the desk clerk. As another example, half of the little elevator call-button lights did not work. Whoever owns this place is running it into the ground like a slumlord of government-subsidized Section 8 housing. I would rather have stayed at a Holiday Inn Express or even a Motel 6 -- at least they are honest about what they offer.

    Get your expectations in line


    Please check the prices of other hotels in the area - I'm sure you will discover that the Tremont is less expensive, and there's a reason for that folks. This is not a luxury hotel. If you want a luxury hotel, pay $100 more a night and stay at the Westin. This is very much a cozy, quirky European style B&B (although regretably without the complimentary breakfast, which is something management ought to add). Yes the building is old and it shows its age a bit. You want the charm of new steel and glass, again, go to one of the shiny chain hotels.

    What we got was what we would have expected from an upscale ensuite B&B in Europe. Room was small, but very comfortable. Old but clean. The lack of coffee making equipment in the rooms was a bad management decision (coffee from room service is $10 a pot!!!) and they ought not be so cheap. However, starbucks is across the street. We had a refrigerator in our room, though, which was quite nice. We took out all their overpriced bar stock and bought our own sodas, beer, wine and snacks at the local supermarket (make a right out of the hotel and go over to State St).

    Location was fabulous - hotels are expensive in this area, and you get what you pay for. For the price, we were mostly satisfied with what the Tremont offered. With a few minor additions, like a modest continental or buffet breakfast and those darned coffee pots in the room, managment could make a big difference in client satisfaction.

    Worst ever


    I was unpleasantly surprised from the moment I entered the hotel. The doorman is wonderful by the way. The rest of the staff that I dealt with were some of the rudest people I have come across. There is a policy of charging $50 a night for amenities that is not listed anywhere. They were going to charge my card without telling me until I protested and they decided after the manager was called not to do it. The supervisor of that shift argued with me that all hotels do it. She actually made comments as we were walking away. There were no terry cloth robes. Room is small which was not a problem, but the amount of dust was. The cover on the bed was stained. The water in the shower just barely warm one of the mornings. The elevator broke each day that we stayed there. It was loud as the walls were thin. Witnessed staff members arguing with others while we were there. Staff is just rude. In spite of the great location I will never stay there again. Oh and tried to get a receipt for the amount charged back to my account for amenites and they don't do that or have a written policy statement.

    From elegant to dowdy


    Stayed at the Tremont a few years ago and loved its elegance, charm, and first-rate service. That was not, alas, my experience when I returned in Fall 2000. The rooms had gotten downright dowdy, and service had slipped appallingly. Carpet was stained, wallpaper peeling, and bathroom had stains and a touch of mildew. Room had not been well-cleaned prior to our arrival. Minibar was filthy, half-empty, and door hanging open (never rectified despite repeated phone calls to the front desk). We were treated courteously, but service was ineffectual on the whole. And to top it off, when we left for the airport at the end of our stay, the doorman contrived to put us in a limo instead of the cab we were about to enter...which we quickly found would have cost us about 25% more (the driver of the cab to which we beat a hasty retreat informed us that some unscrupulous doormen have special kickback deals with limo drivers). I'm saddened by the Tremont's decline--was one of Chicago's true gems.

    TripAdvisor Reviews The Tremont Chicago Hotel at Magnificent Mile

    4.00 of 5 stars Excellent

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