Tregenna Castle Hotel
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Historical Traveler Reviews Tregenna Castle Hotel St Ives
Wheter you're into surfing or afternoon tea, squash or croquet Treganna Castle is perfect! My family and I have been going there for 3 years, staying in a self catering cottage. A cottage gave us the indepentance to leave our wetsuits lying around but we also had full use of the facilites of the hotel and its lesiure centre. Although the sauna is smaller than others it is still relaxing even if you do have to wait for one set to leave before you can get in!!
I am 14 my brother is 17 and my parents are well older!! We all thourghly enjoyed our holidays and all found things to do. There are two beaches close by, one offers a gentle enviroment for younger children or those who are loking for a less rocky experience! When I say rocky i mean the waves, the other beach has wonderfulll surf for surf boards or body boards. The Tate St. Ives is close by and the shops are magnificent! However if you are planning on taking down boards and towels etc. be wared that it is a bit of a trek and on the way up it is two fairly steep hills. The hotel offers tennis, squash, badmition, croquet, 2 swimmming pools, sauna, steam room and jacuzzi. There is a restaurant and a lovely bar that does food. It is offen the spot for a wedding and with the specataular view you can definately see why!
These holidays are, although active, relaxing and enjoyable. I highlyrecommend it!
A good hotel
We've been to this hotel a number of times over the last ten years and Haven't experienced the problems with the staff mentioned in other reviews.
We've just returned from 3 nights there.
The room we were first offered had a fantastic view over St Ives but the toilet had a strange mini-septic tank sort of arrangement and made some strange noises. We asked to be moved and the girl on reception give us another (upgraded at no extra cost) room without any problems or attitude.
The food was good and plentiful and the restaurant staff were very friendly.
Overall it was the usual good experience for us and we will be back.
Beautiful setting, disappointing hotel.
A fantastic looking building set high up above St. Ives where, funnily enough, you would expect a castle to be. We arrived and drove along a pretty drive, mainly due to the fantastic views, and arrived in the courtyard just as a wedding reception was in full swing. As you can imagine the service we received wasn't the best. We made our own way to our room, thankfully not fully laden with bags as we were only staying for 2 nights. The room was adequate, although a little disappointing considering the cost of the room per night and the supposedly high standard of accomodation. The room had external doors opening onto a small garden.
The indoor swimming was a highlight and a lovely jacuzzi was very welcome after the long walks around St. Ives with its steep roads. The outdoor swimming pool was also nice but as you would expect, it rained, therefore not the warmest place to be, even if it was July. But one of the most disappointing elements about the hotel was its facilities or the lack of them. Especially if you have children as many of the pubs and restaurants in St. Ives did not allow children in after 7.30pm. You had to make do with the facilities in the hotel. The small bar and restaurant sent in amongst the "golf" course was nice although it must be the smallest bar I have ever sat in. Apart from that, there was nothing else to do, even the snooker room closed at 9pm and the bar inside the hotel reminded me of a working men's club with the average age of the clientele in the 70s.
So, overall, a pretty hotel but a little disappointing. Would we stay there again for that price? No. Would we stay there again regardless of the price....probably not.
Poor value for money
Have just returned from a two night stay at the Tregenna to attend a wedding there. Our superior sea view room was disappointingly basic for the £153 per night (discounted) rate. This was very expensive considering we would only rate this a three star hotel. Not only that, a lot of the staff don't enjoy a great deal of job satisfaction, and don't have a problem sharing that with the guests. The bar staff, in particular, were quite unpleasant. One told me she was ready to "rip someone's head off"! However, the babysitting service was great, the views of St Ives were lovely (but beware the steep hill you must negotiate to visit the town and the beach), and the external facilities appeared good. Nevertheless, we wouldn't return and we wouldn't recommended anyone else to pay that kind of money.
p.s. had a great dinner at Alba - ask for a first floor window table
The best hotel in St Ives ????
Following our wonderful wedding, yet dissapointing room at the Carbis Bay Hotel, my new wife and I were looking foward to staying at the honeymoon suite in what was frequently referred to as 'The best hotel in St Ives'.
We were familiar with the leisure facilities but not with the rooms and having finally struggled to the room without any help from the staff, we were dissapointed with a small bed and grubby bathroom.
Nevertheless, we gave it the benefit of the doubt and the following morning looked forward to a lavish breakfast. That wasn't quite how I would describe it though. A buffet style 'help yourself, freeforall' affair, with staff who were more interested in looking busy than actually doing anything. We felt like a hindrance when asking for more melon and while I was asked if I would like a morning drink, I was furious that my wife was baltently ignored in front of my eyes!!!
Generally after this we noticed only the bad points about the hotel, lack of personal service, lack of good manners, confusion amoung the staff about who we should pay for a sandwich.
All in all, if you like golf this place would be great! I however am not a golfer and while I can appreciate the stunning course itself, it does not condone the lack of the basic hotel necesseties!
Very dissapointing, would not recommend it to non golfers !
The Tregenna Castle Hotel is arguably the best hotel in Cornwall and certainly the best in St. Ives. It offers concerned and courteous service, spacious rooms, great food, wonderful amenties (pools, golf course, health club, etc.), beautiful gardens and spectcular views. My wife and I could find no negatives. Lovely walk through the property to the main road -- a sub-tropical garden with exotic plants, flowers, a waterfall, etc. You won't find a better hotel anywhere.
'It's not Our Fault, Sir' - the Tregenna Castle approach to customer service
I'm reviewing the Tregenna Castle Hotel and Leisure Resort in St. Ives, a picturesque town in the county of Cornwall, England.As St. Ives is an increasingly popular resort both with British visitors and tourists, I'm hoping you'll publish my comments, as I want to advise people to stay away from this hotel!Unfortunately, the Treganna Castle represents all the worst stereotypes of British hotels: bad service and an emphasis on covering their mistakes instead of dealing with their guests concerns, all the way down to the pained expressions at the front desk when one - politely - points out that all is not quite right.Despite having booked a 'superior sea view' room for myself, wife and two year old son, and having confirmed this two days before arrival, on the evening we arrived I was told that my wife had phoned the previous day to cancel the booking and that no room was available! I pointed out that this was nonsense - who on earth would cancel a booking and then drive several hours to the same hotel - but they were adamant that the call was made. They even tried to persuade me that I might be the victim of a stalker or malicious prankster! Anything except admit their mistake (I guess the large wedding party on the premises was just a coincidence - they couldn't possibly have double-booked...). They eventually dumped us into a ghastly, sauna-like room and only provided an electric fan when I demanded to see the Duty Manager. The woman at reception, who reminded me of a female version of Basil Fawlty, the famously rude hotelier from the comedy series 'Fawlty Towers', insisted that no fan was available, that all the rooms were equally hot anyway and that I was the only one who had the cheek to complain!For the next two nights, we were given the room we booked. However, most decent hotels would have given us the first night gratis, or at least made a substantial discount. Not here, though. Why? Because they maintained to the end that someone had cancelled our booking. By this point, I was so exasperated with this argument that I asked them to provide me with a list of incoming calls for the day in question, so I could check the numbers to see if I recognised any of them. I was told they would do this. A few hours later, I was told that they couldn't give me the numbers because they couldn't get through to Customer Care at BT, their comms provider. Whatever.Bottom line: don't stay at this hotel. There are plenty of others in St. Ives.
Tregenna castle - great..
we spent a long weekend in the castle and it was all it looks the room, the food, the sevice,the golf course i couldnt fault the place at all it facilities are excellent from the gym to the steam room the evening meals where always of a good standard even from the ever chaging carvery. well worth a visit i for one will be returning
The best place in COrnwall
We just came back from spending a week in a self catering flat in the grounds of Tregenna Castle and I thought I should express my views on the place and the stay there. First the hotel: Facilities were great, with two good sized pools as well as steam room Jacuzzi etc. The place is Charming and the location has to be the best in St Ives. It was great.
The downside? Well, we did eat in the hotel a couple of times but did not find the food particularily good nor the service exceptional - but adecuate. St Ives itself has some nicer and more keenly priced restaurants like The Bistro.
Having said that, the location was great and not staying in the hotel itself (we opted for self catering appartment in the grounds,) we had the best of the location without being reliant on eating all te time at the hotel. The place is really amazing and from Tregenna we made excurions to places like Lands End and Penzance (a bit disappointing,) and the Eden Projecy and Falmouth / Pen Dennis Castle (really worth a visit).
A great holiday and one I would recommend to anyone.
Good location, average hotel
The hotel is situated on a hilltop above St. Ives and therefore has great views. However, for the price that we paid (75 pounds per person per night B&B)I was very dissappointed in the quality of the hotel. There was no one to help with the bags (so we had to take 2 small children, 2 suitcases, and a stroller up the stairs), the room was large but seemed spartan - no clock, soap was the only toiletry (although they did put 4 bottles of bottled water in our room). The food in the restaurant was mediocre - banquet/buffet type food. St. Ives however is a lovely town and we had a lot of fun exploring the area.
TripAdvisor Reviews Tregenna Castle Hotel St Ives
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