Disenchanted...but wiser.

My wife and I have just spent 2 nights in this hotel with 3 other couples. All the rooms were booked non-smoking, however after walking into ours we could smell a heavy odor of old cigarette smoke. After pointing this out to the front desk someone turned up at our door with a can of room deodoriser !! After a second call to the front desk we were moved. The second room had cobwebs on the walls, parts of the washbasin taps had fallen off and there were chunks of formica missing from the furniture. The room was small and the bed smaller.

At £140-00/night we expected better. It was my wifes 40th birthday so quite a special occasion....this was not reflected in any of the front desk staffs attitude towards the handling of our complaint. Make it easy on yourself...and your back...stay somewhere else !!

Worst experience of our whole UK trip!

We, were so excited to stay in Bath, after a busy 4 days in London. The city lived up to our expectations, but the poor experience at the Waterside is what we will remeber the most. 1st they lost our reservation, and it took quite awhile to decide that we were worth giving a room to. We recieved the last room available, The staff was at least polite at this point. Checkout, on the other hand, they had the nerve of disragarding the confirmed price of 160/night US and tried to bill us for the deluxe room that they put us in for 150 pounds/night. Thats almost 300$ a night, for a average room. The housekeeping was a joke, they didnt even change the sheets, our heater did not work, and the restraunt was rude and an overall pain to deal with.

save yourself the pain and avoid the Waterside at all cots, overpriced, overated, dont let it waste your time and money like it did ours.

Doesn't Live Up To Advertising

Never were we so disappointed as when we stayed in this hotel. The room was extremely warm and, of course, there was no air conditioning (other than opening the window that faced the odorous pond). The front desk's main concern was would we be attending the evening meal...when we said "no," we were then asked if we wanted to reserve a table! Huh??????? The (tiny) room's rate for one night was £150. Oh, well, they also had a very poor estimate of the walking time to the city's center. We were told about 5-10 minutes...it's over one mile...just couldn't do it that fast. Final comment: driving directions to hotel need to be GREATLY improved. Would have been nice to include street NAMES to assist in finding our way around.

Not value for money!

Having just spent 2 nights in this hotel, first impressions were reception and desk staff just about acceptable. Having booked an executive room we were horrified to find it was TINY!! However, it was very clean, a credit to the housekeeping staff. Another plus point was the food. Room service on our first night was quick, accurate and piping hot. The second evening we used the resturant and it was excellent. Not cheap, but good quality, and the staff were very attentive and polite. The real problem was the room rate. ?150 per night and no breakfast!!!! Come on Mr Menzies, that is poor value for money.

Perfectly acceptable

Geared up more for the business user than for leisure the hotels big advantage is the car parking & the easy 10 minute stroll into the centre of Bath. If you're in a hurry keep well clear of the hotel's restaurant- although there are plenty of waiters/waitresses there is no organisation & the time taken to get served is very lengthy. Also don't be surprised if when you eventually get served you find it's not what you ordered. Observed this happening repeatedly.

Not bad, not brilliant

Clean and reasonably comfortable, but lacking in character. An adequate business hotel convenient for city centre. Has parking with can be a big bonus in Bath.

Very pleasant stay

Stayed on new years eve, ok not cheap but which hotels are now, excellent service, very polite and helpfull staff, great food and good clean rooms, dont know what people could complain about!

Distinctly average

Stayed at the Waterside on Saturday 18th October. Had been hoping to stay at a B&B guesthouse but as they all only took 2-night bookings over the weekend and we only wanted one night, we had to stay at a hotel. Good location and a lovely walk to the city centre along the water. The room was fine but limited tv channels. The worst thing was the fire alarm that went off at 9am on the Sunday morning. Apparently it had also gone off in the early hours of Saturday morning too, so not the most relaxing stay. Guests were offered free breakfast in compensation though. Very nice breakfast, lots of variety. All in all, I would only stay here again if I was unable to find B&B accommodation in Bath.

Overbooked and overpriced

When we arrived at the Menzies Waterside hotel we were told there was a problem and had to wait for the manager. 20 minutes later a food services manager arrived and informed us that the hotel had been overbooked despite having confirmed our booking. They told us they had found alternative accommodation. When we arrived at our new hotel we found that we had been allocated the smallest and the cheapest room in the hotel that was more like a guest house and no where close to what we had expected. We were offered no compensation and had to pay the same amount. The way we were treated by the manager at the Menzies was disgraceful and anyone who is considering staying there should call and confirm their booking and beware of booking online. The service is poor and the staff are not welcoming. It is a clinical environment and there are much nicer places to stay in Bath.

Nice location but a poor value

This is a 3* hotel within 5-10 mins walk of the railway station and 5-10 mins walk from the city centre. It is a quiet spot by the river, and relatively new (1990's building). Unfortunately, it has changed hands three times since then (Stakis to Hilton to Menzies) and appears generally unloved. Rooms are small. Decor is dreadful.

Lighting in the bathroom is very poor. Hot room service breakfast was only luke warm. The shower is not a power shower. No satellite TV or even Channel 5. For £85 (corporate rate) it is shockingly bad value. The 5 star Bath Spa, one of the UK's top hotels and also 5-10 mins walk from the centre, usually has rooms off-season for £99 at lastminute, and you would be mad not to stay there if its on offer. If you want to pay a lot less, stay in Bristol (10 mins away by train) and commute - loads of bargains at the web sites lastminute or laterooms - or the gorgeous Holly Lodge bed and breakfast.