Travelodge London Kings Cross Royal Scot
How has this hotel rated in the past?
- Wheelchair accessibility
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Historical Traveler Reviews Travelodge London Kings Cross Royal Scot
thistle islington.I and 3 other colleagues stopped at your hotel from the 5 - 9 December this year, I would like to point out the following-Our rooms did not get made up, for 3 days. We were working on nights and therefore used the rooms during the day. Nevertheless we used the signs on the doors and told reception when we were out of the room. Whilst sleeping we were interupted by cleaners walking into the room (even though signs where hanging on the door) one member of my staff awoke to find a cleaner placing towels on his bed, the cleaners could not speak ENGLISH. Somebody was telephoned to see if they had left the room.The food - we ordered side orders and received them prior to starters, sometimes after our main course.Many items on the suite menu (there wasn't a menu, staff had to try and recall what there was and even harder try to speak English, which many couldn't)where unavailable.Steaks where asked for well done, and they where outside but pink / red inside.3 nights we couldn't have jugs of water, we had to have bottled, the fourth and a change of staff we where succesful.In all it was a very poor stay.Yours disapointedly
Good food served at breakfast, strategic location and not far from KING'S CROSS Station the room was really small and cramped. The electric kettle in the room and the cups were not cleaned properly. The electric coils in the kettle were kinda of rusty and looked rather alarming but was assured by the staff when I called up that it its due to the hard water in London and it's really safe to drink water boiled in it. Is this true and really safe? The bedroom doors always slam automatically when released and this can be very loud and irritating especially when everything is very quiet.
We were on a two night weekend break in November 2003 and got switched to this hotel from the London Ryan. We were told it was superior accommodation (it is not) but I had a feeling of deja vu when we pulled up outside - this was the renamed Royal Scot Hotel that I had stayed at 13 years ago. That time they gave me the key to an already occupied room which caused much embarassment and I vowed not to go back.
The area outside is dreadfully downbeat. I'm quite alert but I headed back to the place before 21:00 as it seemed a bit threatening. The hotel bar prices are quite high but there is an off-licence shop selling wine and beer opposite so we stayed in our room and watched TV.
My main bugbear was the breakfast disaster - they cannot seem to clear the tables in any kind of order and so half-hour long delays ensue with long queues. We were nearly late for our pre-booked London Eye flight and had to run to the Underground station at King's Cross.
When I complained to the duty manager on the second evening about the breakfast situation and commented that the staff all seemed inexperienced he accused me of being racist because many were from Russia and European countries. When I asked him to retract that he called a security guard and threatened to eject me from the hotel in the late evening!
Other people on my trip were also concerned about the queueing and at least two couples had the experience of coming back in the evening to find their room doors left open by the cleaners(they are supposed to lock and only open with a card).
As we waited for our pick-up at 10:30 on the final morning we had to sit in a lounge area strewn with uncollected used breakfast crockery and cutlery. Disgusting.
I wrote an official complaint but no-one followed through. Don't use this place - you are not valued as a guest!
Better value elsewhere
A friend and I stayed at the Thistle Islington in June 2003. We had requested the room have two beds but when we checked in, there was only one. However, they were able to move us into a different room. The room was clean but nothing special considering the price that was paid. When we were visiting, it was very warm in London and our air conditioner was broken so the room was quite stuffy. We called the front desk five times in the four nights we stayed there, but nobody ever came to look at it. The location is OK. It's a short walk to the tube but the neighbourhood isn't the most scenic. I would not recommed eating the breakfast buffet at the hotel. The food is average and it is very costly. Also, purchase a phone card at a convenience store and use the pay phone in the lobby. The hotel charges you a pound everytime you dial out. We were not aware of this and were quite surprised to find an extra 30 pounds (about $70 Cdn.) on our bill at check out. We asked them to drop those charges because of the inconvenience of being without A/C, and they did. Overall, it is a poor value considering the price, amenities, and location.
Run for your life
The hotel itself is so-so. The beds were OK though there were not enough pillows and the staff did not seem too concerned about getting me an extra. The blankets and spreads could use some airing out. The rooms are on the smallish side but for a single person that was tolerable. Plumbing was fair. Opening a window is not an option but thank heavens for a/c. Towels,like the pillows, are next to non existant and once obtained must be hoarded. The place seemed to be in perpetual dustiness. Staff was not rude but kind of stand-offish reserved. The neighborhood is VERY UNSAFE!! The population is mostly immigrant and not all have homes to return to at night. It is a very long walk from the station to the hotel after dark. I am a martial artist and was frightened to be out at night. There is a 'take away' pizza across and down the street that is awesome! Overall I would say its a so-so hotel, a bit shabby but hanging on. The neigborhood that it is in is horrid! I seriously can not reccommend the place because of this. The threat to personal security outside is just too great.
The good and the bad...
We stayed for almost a week at the Thistle Islington. The good: The staff was very friendly, the breakfast buffet was good and the air conditioner fortunately worked. The bad: The towels, the bed sheets and the bed cover where not exactly clean; one day we had to go out for half an hour because they haven't already made up the room, and when we returned, we found the room door open (!). We wouldn't return...
What a dump!
This was the worst hotel I have ever stayed at. It was through a BA promotion, otherwise I would never agree to stay in this part of Islington. This hotel proved to be a rip off and it was FREE. They cannot give these rooms away. The staff were unfriendly, the rooms were so tiny that a child and an adult had to take turns leaving the room while the other turned down the bed or changed clothes. The hotel "free" breakfast would have been ok if it had not been for the dirty restaurant floor, counter, tables full of dirty ashtrays, dirty windows and the overall grundge of the entire place. I must say that the bed linens were clean and beds not too painful. We lasted one night. Bad, Bad location. Dodgy is not the word....Terrible is more like it. Simply put, there is no shortage of hotels in London. Pick another one.
We would stay there again
My wife and I both agreed we'd stay there again. Our 60 pounds per night included a free full breakfast every morning. They could change it up, but it was decent. North Centrally Located in London, Kings cross station was about a 3 minute walk. Lotsa little restaurants close by, pubs. We ran out of memory on the digital camera @ Buckinham Palace jumped on the tube to download the pics to the laptop @ the hotel, we were there in 10 minutes. u can get to kings cross station from anywhere in London in 10 minutes. For the price 5 stars
Beware their car park!
Reasonable hotel, but beware their car park! Whilst their front door is not in the Congestion Zone, the entrance to their car park IS!The staff don't tell visitors; their policy is that they have "no legal obligation" to tell visitors. By not telling them, they do not get the opportunity to pay the initial £5 charge on the first day. By the second day it is £40. So the car park charge for the night costs £56.50, not £16.50.They claim there are "big signs" outside. But as London is the only place where Congestion Charging is known, and all their visitors are just that - visitors, unfamiliar with the Congestion Charge, they should be obliged to tell them. But as it could seriously affect their £2,000 income PER WEEK from the car park, you can understand why they don't tell the unwitting traveller!
Great hotel, bad location
This is a very nice hotel, but not very personal staff. The rooms are in very good condition and the beds were very comfortable. I would definately stay here again, if it wasn't for the location.. it's a 7 minutes walk to nearest tubestation (king's cross) and the area is a bit seedy at night.. A great hotel, but not that great location.
TripAdvisor Reviews Travelodge London Kings Cross Royal Scot
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