Miss this one!

Walking through the front door you get the flavour of this hotel. It is cold, unfriendly and industrial looking. After taking the elevator to my room on the 19th floor I found someone in the room who said she was checking it out. The elevator malfunctioned and stopped on every floor. The staff said they thought they might be getting someone in to look at it. There was plaster pealing off the wall in the bathroom and no stop in the bathtub. When I left the hotel I phoned five time to have my cell phone recharger mailed to me at my expense and one month later I am still waiting for a reply.

Filthy Hotel

I stayed at the Town Inn Suites in Toronto, and would highly reccomend that you do NOT stay at this hotel. Not only was the room filthy, old, and run-down, but when I inquired about changing my room, the front desk refused to move me. They were completely unhelpful, and the manager even pretended he was NOT the manager so that he would not have to switch the room. All three elevators are broken, to the point that they stop at every floor even though no one gets on or off. My first night in the Suites, the Fire Alarm went off, and when I walked down the 27 flights of stairs, we all found out that the alarm had only malfunctioned and the fire department had wasted a trip out to the hotel. There was NO apology from the managers. All in all, I got the feeling that the hotel staff just couldn't care less about it's guests, and it is unfairly priced and people are treated poorly. I would not reccomend this hotel to anyone.

Not Again

It's dingy yet pretty clean. Outside of building is crumbling in spots and does not look like pictures. Pool looks nice, lifts are slow, good location near subway. People live here as residence. This is a very international hotel. People from all over the world. If I was a female staying alone I would not feel safe.

I kind of felt like I was in a nice hotel, in a third world country, staying here.

Excellent!!

We stayed at this hotel for 5 nights(May 2005). After reading the mixed review we were a bit cautious about the place. On arrival we were told that our room was not ready yet and it will take another hour - so we decided to go for a walk downtown - not a good start. However, when we returned the room was ready and what a surprise! Clean, tidy,spacious, comfy bed, and all the furniture and carpets were good condition. There is even a coin operated laundry in the basement. Kitchen had all the utensils needed to cook a full meal. With tax it worked out at 80 UK pounds per night. Staff were very friendly - they also gave us a tax rebate form. Apparentyl you just fill the form and attach your bills and bording pass & post it back to Canada. Recommend this hotel to anybody.

Comfy bed but dont look down

enjoyed our 6 day stay here only last week but i do have to comment on the state of the carpet in the main living room space-- god -but when was it last washed/shampooed?? also i think they should look into suppling little sachets/or similar of washing-up detergent in the kitchenettes---i didn't fancy buying a bottle just to leave it there! over-all had agood stay here--staff v.friendly and made us feel v.welcome, they sure do get a lot of flight crew using this hotel!!

Seeing is believing

we are a family who will only pay for a holiday if the value is right and we found town inn suites to fit that bill perfectly. we have found the staff so friendly that we all keep in touch through out the year. the pool is great always warm and service is always with a smile. be back again next year cant wait.

Good value

The suite was very large (perfect for our family of four) but it was a little run down (the carpet needed to be replaced, although the bathroom seemed newly renovated). The location was great: convenience store across the street; easy walk to the subway; one block from Younge, two blocks from Bloor; about a 10-15 minute walk to the ROM. No complaints about the neighbourhood. Staff were friendly and helpful. The pool was fine. The fitness facility was smallish, but I didn't get a chance to use it.

A Suite Deal

This hotel is rapidly gaining a reputation as THE place in Toronto to host a party. The location is great and since this is, after all, an all-suite hotel, there's plenty of room and at a very affordable price. Don't expect five-star elegance. The carpets are becoming a bit threadbare and the furniture looks rather worn, but the rooms are clean and have balconies with nice views of the downtown area. Apparently, this used to be an apartment building. At about 29 floors, and without a freight elevator, getting to your floor can be time-consuming as everyone, including the ever-present cleaning ladies, uses the same three elevators.

Disappointed

This place was a disappointment and did not match our expectations. We read the online reviews prior to making reservations and thought it would be fine. It was dingy (e.g., old, worn carpet and paint), corriders were small, and getting from one place to another in the hotel was like navigating a maze. The best part of Town Inn was its swimming pool. Larger than most other motel/hotel pools, great temperature, and not crowded. The kids thought the place was great but the grown-ups were disappointed.

Our favorite family hotel in Toronto

We visit Toronto almost every summer and first discovered the Town Inn via the Lonely Planet Guide. It's our favorite hotel in the city---it's in a terrific neighborhood,just two blocks south of Younge and Bloor, close to the Metro, away from all the downtown, Hollywood Planet junk. The hotel has one and two-bedroom suites that come with a small kitchen and a balcony. I believe this will be our seventh straight year staying at the Town Inn.

The staff is wonderful!

The indoor pool on the ground floor is huge by hotel standards and opens up to a beautiful outdoor patio.

It is absolutely the perfect hotel for a family with kids. Our three kids adore the place.

It's not fancy or glitzy. But it's clean and feels like a home away from home.We'd take it over the Four Seasons and other upscale places in a heartbeat. We meet people from all over the world there. The Town Inn is the best!