Tower Derry

We recently stayed at The Tower 2 nights b&b and 1 evening meal at £79 pp, admittedly this is great value, until you are alotted a room no bigger than a closet, and the meals were dreadful.

We found the reception staff to be not too accomodating, however, we did get the room changed to one a little bigger, not much though. As far as trying to get a hold of a manager so that we could register our complaints, we still havent managed to get one. It is not fair to give flak to waitresses or receptionists, Managers should be prepared to meet their public so that problems can be eradicated.

I have to admit it is a nice hotel, I quite like the Tower, we have stayed here several times as the rooms are modern, clean and warm. Location wise you couldnt do better in Derry, situated right on the famous walls next to the Diamond, shopping, pubs and nite life right on your doorstep.

We are due to revisit this hotel before christmas, the jury is out on this one, so I will update you afterwards, hopefully the Tower managers read this and take note.

Just back from a return visit to this hotel and my experience this time was not as good as previous. Selected this hotel on both occasions for location, which I have to say is excellent. But that's where it ends. Breakfast ok, but don't eat there in the evening. Previous occasion I booked directly with the hotel. This time Hotel said they didn't have a double room available, but I was offered a room through gohop. I was with my husband, but ended up in what this hotel classify as a single room. It was cramped, in close proximity to the boilder room and function room. So noise at night and noise in the morning. The rate with gohop was cheaper and seeing the room I now know why. You get what you pay for. I got a single room in a bad location. I booked another room for a single colleague a few days after I had made my booking. This was directly with the hotel who said that they did have single accommodation. Guess what - his room was the same as mine, but in a quiet location. Parking is also a problem here and staff, while not necessarily rude, were not exactly nice either. I decided complaining was not worth the rise in blood pressure. I just won't return to this hotel and would be nervous of booking hotel rooms indirectly again.

Just arrived back from a one night break in Tower Hotel. Very disappointed with the greeting given by reception by quite a dismissive receptionist who very abruptly told me there were no car park spaces left and we would have to find alternative parking arrangements! The fact that there are only 35 car park spaces belonging to the hotel is not made clear or we would not have booked. Room was a good size, no complaints although it would have been nice to have been offered sweetners rather than sugar along with tea and coffee making facilities. Breakfast was a big let down. Partner is diabetic and can not eat butter, we asked for an alternative and we were informed there wasnt any, hard to believe considering this is meant to be a 4 star hotel. Would rate this hotel hotel 3 star definitely not 4 star. Staff could benefit from some customer service training. Hotel is in great location and this is probably why it received 4 star RAC rating.

This hotel is in an excellent location in the centre of Derry. It has secure parking although you have to drive down a pedestrian only street to access it, something that isn't made very clear.

While the rooms are a reasonable size it is more like a 3 star hotel than the 4 star it is claimed to be. There is no safe, mini bar or air conditioning control. The bar was tired, dirty and expensive. Breakfast was average.

This is a decent 4-star hotel in the dead-centre of Derry. The rooms were small (normal by European standards) and the en-suite bathroom complete. Service was friendly. The sound-proofing could have been better; we could occasionally hear noise from other rooms and the hallway, but it wasn't too bad.

It is the only hotel within the historic city walls.

Just returned from a very enjoyable few days at the Tower Hotel. Rooms bright and modern and bathroom good size. Staff were very friendly and although they were kept busy with busloads of guests, they were always attentive to smaller groups.

Secure parking with lifts directly to reception and guestrooms.

This hotel is situated in the centre of the town and well within walking distance of shops/cinema etc. This was my first visit to Derry and the Tower Hotel would definitely encourage a return visit.

I have stayed in Tower Hotel a number of times. I have found the staff unfailingly helpful and genuine. The hotel is great value, big bright clean rooms, modern smart bar and foyer etc (shame about the exterior) the most central location possible, right next to city walls etc, car parking (once you find it via the pedestrianised street) is great and secure. I think it is superb value for money- check out the hotel's own website- they often have great offers eg 2 nights b&b for two for 80 pounds! food is very acceptable and worth getting an evening meal deal with the website if you can. There is stiff competition in Derry with plenty of bedspaces available, but I think this is best value option for most people on a sensible budget.

Large comfortable rooms with a seperate lounge area and spacious bathroom.

Excellent Meals - good location

I've stayed 4 times at the Tower, as a visiting businessman. It has comfortable, clean rooms, but then it is very new. They once assigned me to a room for a handicapped person, and I had to lean over to see the mirror to shave. But, hey, high marks for having such rooms for the handicapped. I asked for a duvet (quilt/comforter) for my bed, and they promised one, but then failed to deliver. The staff is young, and sometimes exhibit confusion or inexperience. But they are friendly. The breakfast offers a good variety, but I cannot advise on the hot breakfast--it is available--as I normally only take the continental. Toast and tea are served promptly.

Choose this hotel primarily for the convenience and cleanliness. It is smack dab in city centre, close to everything, can't beat that. Very quiet, not a sound from outside, which is my number one priority, I mostly want a hotel to SLEEP well in!

Poor food. Dinner (steak) drowned in sauce...disguising what? Breakfast left under heat too long..pudding was like a rock! Initial room noisy..kept awake from 5am by external noise (room changed thanks to helpful reception staff).!