We had a wonderful stay

Hotel looks great, the renovations are finished, fabulous job! Loads of parking. Found all the major roadways easily and quickly. Food is great and found the staff to be very helpful. Guess it's all in the approach. We were a bit worried after reading some of the reviews but would definitely stay again when we are here in Toronto. My wife even took advantage of the spa services which came to our room. Wonderful concept.

Shameful

High price, bad food, rude staff. What more can I say? Save your money and choose a cheaper hotel down the street with better service. There are many other options.

Save your money!!!!

Not at all impressed with this hotel. High price for room, bad shuttle service, rude Front Desk and Restaurant staff and elevators that tell you that you are on the 5th floor, but when you get off, you realize you are actually on the 4th. What's up with that?

Renovations! Think about staying here!

Where to start writing a review on the Hilton Toronto Airport...

Our travel agency booked this hotel as a part of a package deal.

When we arrived, we noticed renovations on the main lobby were being done. It's almost impossible to get to the temporarily guest elevators by wheelchair or stroller. The swimming pool was out of order due to renovations.

While in the elevator, we noticed a very strong smell of diesel. It was even worse on our floor and in our room. We called the front desk and asked for another room. This room was smaller and smelled just as bad. We went back to the original room and found that by turning on the airconditioning on HIGH, the smell would disappear. We chose being very cold over having to sleep in diesel smell.

The front desk called us back, offering us a suite in one of the other towers, where no reservations were going on. To our surprise she offered us a smoking room! No thank you, we'd rather prefer diesel over cigarette smoke! She said she would try to find us a non-smoking suite but we never heard from her again.

We ordered pizza from the directory on the desk in our room. We called Pizza Hut, but after we dialed their phone #, a foreign man who hardly spoke english answered it, saying he had never heard of Pizza Hut and we had to order our pizza through room-service. Hilton...update your guest directory phone # list!

The next morning we had breakfast at the onsite restaurant. The breakfast buffet was CAD 15,95 per person. When we checked out later that morning, we found that they had taken off breakfast off our bill- nice, but it would have been nice if they had told us this.

We are not impressed at all by this hotel and found the way they treated us was unprofessional.

Above average stay!

I stayed here on July 3-5 2004 and got a really good rate for a standard room. When I got to my room I found it was a King 2 room Suite. I'm not sure if it was an accident or if it was becuase I asked for an airport facing room and they had none left. Either way it was a nice surprize. The fitness center was better then most. I also noticed other reviews said that the furniture is worn out and the rooms are dated. Well guess what! They are doing full renovations that will be finished at the end of July, and they are looking good. The staff is extremely nice too, I had a wonderful stay.

Hit or Miss, mostly Miss

I have stayed at this hotel many times when visiting Toronto. For the most part, I find the hotel to be nice in the reception and lounge areas, but lacking in the individual rooms. I am a Diamond member with Hilton and am always upgraded to a Suite on the executive level. Each time, I have had some issue with the room assigned to me. The staff if fairly helpful when pressed into service, though I do agree with other reviews, there are a few that cant be bothered to help you. The Executive lounge is good but not great.

Not my first choice

Stayed for 2 nights recently to attend a meeting. I am a Gold Member of HHonors and got "upgraded" to a suite in "tower" section. One of the oldest and sadest "suite" that I have stayed in a long time. Room is very dark and old. Furniture is worn out. Room service is very slow after 10PM. Shuttle service from airport was amazingly slow. Front desk clerk was not very friendly. This particular hotel would not be my first choice.

Think about it

This hotel was very nice, but the shuttle service sucked! We arrived from Mexico at 2:00 a.m. and did not get to the hotel until after 4:00 a.m. We were through customs, etc. aby 2:30 a.m. and had to wait over 1 hour with two small children (not impresses) On top of that, when checked into a very nice room, the pull out couch had crumbs and money throughout the sheets, then had to wait another half an hour to get clean sheets. I wrote this on the guest survey and three days later, have not heard a word from the manager. What is up with this!!?? I expect to hear from you! Judi Campbell

Nice Executive Lounge

I stay at Hilton Airport on business for about three nights once a month. I am Hilton Honors member and like the Executive Lounge at this hotel. Staff are very nice, drinks are included, and so is a nice breakfast. Having only the expense of my room charge makes it easy to complete my company expense report each month.

Excellent Hotel

Visited the Hilton Toronto Airport in June and again in August 2002. Location is excellent. I used to stay at the Marriott hotel just down the road but as I could not secure a booking in June, I decided to give Hilton a try. Glad I did, as I got a better rate at Hilton ($165 vs. $229 at Marriott). Staff were pleasant and helpful. High speed internet system was SUPER FAST, as was the delivery of a highlighter (requested from the front desk). Food was good and reasonable for the price. Suite I was given was somewhat dated. I was told that renovations are planned. I will visit again!!