Tiffany's Hotel Blackpool
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Historical Traveler Reviews Tiffany's Hotel Blackpool
Just back from weekend break at Tiffanys. We went for the Peter Kay Tribute weekend and we were not disappointed. Staff were very helpful and friendly. The food was lovely. We requested a seaview when I booked but none were available, we asked again when we arrived and were told we had been allocated a seaview at no extra cost. Lovely view and clean room with plenty of towels which were replaced as long as the towels are left on the floor and as we had our son with us , we were given a family room. There was a double bed and also an archway to another room with twin beds which was a bonus instead of being cramped in the 1 room. It was a lovely break and we are thinking of booking up again for september and taking my parents, my daughter and her partner.
Tiffany's hotel provided me with one of my worst ever experiences.
We paid for a "luxury" room which was basically a tiny room with a "four poster bed" made of cheap metal poles which were literally sellotaped together. There were slates missing from the roof, the taps were removable, the blinds kept falling down, towel rail collapsed, holes on the walls, carpets were dirty and the whole hotel smelt rather fusty.
The food was also below average. Every night without fail we had TWO baby potatoes each, lukewarm soup and cheap ice cream. One night I even had a dead insect in my water and when I alerted the waiter he didn't even apologise!
The cleaner also never replaced our dirty towels.
After three days we decided to complain (which we should have did from the start but I do not like to cause a fuss) and requested another room. Having asked several times for a manager to be sent to our room, they agreed and sent up of of their many foreign, bearly English speaking cleaners. They refused to give us another "Luxury" room which we'd paid for as they said they only had basic rooms. I asked for our money back and this is when it all started...
At the reception desk, the brassy receptionist told my fiance to "shut up" under her breath as she went to get a manager, only to deny this point blank later on. The manager refused to come out to reception and finally told us to come through to a little back room which was very intimidating. She initially said she wasn't happy that we'd LIED about what the receptionist had said and had sent a handy man to see our room (which thankfully we had taken pictures of). The handy man came down and said that the room had certainly not been in this condition and that we must have damaged it ourselves! I am honestly NOT joking! I expressed that I was appalled at being accused of lying and vandalisim and by a handy man at that, only to be laughed at and threatened. I remember my whole body shaking with terror and upset. We repeatedly asked for the hotel owner's name and they just would not give us the information. During the whole ordeal, there had been an unpleasant woman slumped against the doorway, who had witnessed the entire thing. She suddenly declared that she was the hotel owner and she thought that we had run out of money and were now trying to get our money back (we stupidly paid upfront). I couldn't believe how horrid she was and I asked her if there was anyone of greater authority than her and I'll never forget her reply - "Only God love" she said with a wicked laugh.
She then asked to come and see the state of the room herself and she too said that we had damaged the room. I was expecting Jeremy Beadle to jump out at any time as I was simply STUNNED and appalled by how we had been treated. She declared at one stage that she wanted us to pack our bags and called my fiance every name under the sun. At this stage I was in floods of tears and all I wanted was to go home. She eventually said that she'd only put us in a downgraded room and under no circumstances would she give us our money back and we had no choice but to accept this as we couldn't afford to pay an additional 5 nights accomodation in another hotel. The rest of the week was just awful and we didn't even go to our meals that we'd pay for as I was actually scared to bump into the staff in question.
By a stroke of luck, on our very last day, we spotted two workmen and the handy man in our old room. They had ripped it to pieces obviously with the full intention of refurbishing it as they knew we had taken photographs - proof that they were guilty. Upon leaving the awful place, the receptionist actually flung the pen at me as we checked out and laughed as we walked away. When we arrived home, the owner had left a message on my mobile saying "people like me shouldn't be allowed in hotels".
I have visited Blackpool every year of my life and have loved it every year, but that holiday in July 2004 was one of the most harrowing experiences of my life. We did everything when we got home, including calling TV shows, newspapers, trading standards, but we didn't get very far.
I know this story may seem hard to believe, but every part of this is true.
It was one of the most horrible experiences of my life and I'll never forget what we were out through.
Never again will I pay for a hotel upfront. That is the one positive thing that came out of it.
p.s I have the pictures on my email if you wish to see them.
my husband and i stayed at tiffanys for our 1st wedding anniversary for 3 nights we thought the food was excellent and didnt have to wait to long to be served the entertainment wasnt fantastic but we did have some laughs and made some new friends we found the hotel clean and the staff polite. the only fault we had is that my husband ordered me some flowers but they where put on the wrong dining table and the staff and people who sat there had no idea who they belonged to, apart from that we had a lovely break and would go back.
Not as expected
We stayed for the first time at Tiffanys last year in Sept. The staff were friendly and the food was great.
The room was terrible, the decoration needs improving, the bed was lumpy and the pillows were like rocks. We had a room at the back of the hotel and it was by a really noisy road. There were exposed water pipes above our tv which made a horrid noise all night long. I had to fix my own bath tap as it wouldn't turn on properly.
I noticed that the hotel was making improvements which would be welcomed.
All in all this hotel wasn't for us it was too far north, if you do go i would recommend staying in a sea view room ,they look nicer and the food and service was good.
I personally won't be staying there again.
Enjoyed our stay
We have just returned and found the hotel clean and friendly ,the rooms we were staying in were clean if not a little basic.This is by no means what all of the accommodation is like, it looks like the hotel are trying to decorate rooms bit by bit.The food in the restaurant and the evening entertainment are both well above the usual rubbish,Bar prices were as expected 2.50 to 2.80 a pint.If i have only one grip the hotel only has a small none smoking section in the bar and the extractors don't seem to cope with the smoke well.
Our firat visit to Tiffany's at Blackpool and it was great. The food was excellant and service first class. Staff very friendly, entertainment very good. We had a sea view room and it was lovely. Under going major alterations at present, will improve dramatically. We go to Blackpool every year and have stayed in most of the large hotels and this one is one of the best. We certainly plan to return there next year.
Can't beat it!
Felt I have to write a review after reading some of the ones on here saying they didn't enjoy it!
We love the place!!
We have been going back every year since the kids were born (oldest is now seven years old).
The staff are always helpful and polite and look after you personally even though it is a big hotel.
The breakfasts are mega! Buffet style, eat as much as you want and the choices are always varying. You get the usual bacon, sausage, egg, beans, toms etc etc every morning but also a couple of special that change daily like sauted potatoes, fried roast tatties (yummy!), has browns etc. Black pudding is on every day as well which is a bonus!
The evening meals are very nice as well with good choices and normally have a roast on as well (waiters quite happy to bring you a jug of extra gravy if you ask them as well!).
Only once have we ever had any service problems in the restuarant and we beleive that was only when there was a new girl serving us who didn't have a clue! The best waiter is the coloured chap who looks like someone off Casualty, the only waiter we have ever tipped before he was that good, very quick and efficient.
We always have a junior suite (dont know what is junior about it though!), normally 213 as we have stayed in a cpl and we found that to be the nicest (and biggest). Plenty of room in the main bedroom, nice bath (sadly no shower but attachments can be requested from reception). Lovely sea view over the illuminations which my girls ( and me!!) love! There is also a separate sitting room with leather settee, fridge and TV. The settee converts into a double bed which the girls sleep in so it is like them having their own bedroom with a sea view!! (much better than bunk beds we have experienced in other hotels).
Loads of wardrobes and drawers as well so no need for clutter as everything fits away nicely inc the suitcases.
Well equipped room have Trouser press, iron, fridge, 2 x TV (with cable channels!), mini safe, tea making facilities etc etc
The general surroundings of the hotel are very nice and posh in parts although the kids play room could do with a little bit of updating but I beleive they are doing this as they have bought the hotel next door and were in the process of doing a lot of refurbishing to that part and also making a new entrance lobby (to be honest they have been doing this for the last 2 times we have been so it hsould be done by the next time we go - which is on Sunday!!).
The entertainment in the evenings is pretty good, my kids LOVE the drag queen and laugh all the way through! Check his/her pants out if she is still there quality!!!
Bingo is played some nights if you fancy it and they also hace quizzes if they are your thing (normally walk along the lights when they are on as not our cup of tea!- but they dont last long before some musical entertainment comes on).
Couldn't recommend this hotel high enough to be honest, we have stayed at several hotels in Blackpool including Revills, Norbreck castle, and a cl of others but Tiffanys is the only one we would go back to (and have been doing every year for the last 7!!)
Give it a go, I don't think you will be disappointed!!!
One tip though, buy a Travel card for trams so your car parking space is guaranteed. We haven't really ever had any bother tho as the staff will happily move cars up in the car park to squeeze you in when you ask them! Get back after a day out in the car after 5pm and you will struggle a bit but there is more spaces round the back where you can block in cars that are parked there, just leave your keys at reception and they will move it if the need arises.
Andy Harris, Wisbech
From my recent visit to Tiffany's Hotel I would like to say from the moment I booked my Holiday I was delighted of the good manner of the staff on the telephone and there helpfulness on making my booking. On the day we arrived at the hotel a day porter helped our party with our luggage and we felt so much welcomed to Blackpool as our holiday begun. All staff, ie housekeeping, restaurant, bar, reception, porters and management all had a excellent approach and I would recommend Tiffany's to anyone. My party all thought we had Good value for money, Excellent cusine and the cabaret was fantastic. Well done Tiffany's we will be back again soon for another break. I thought I would write this after reading a couple of bad reviews, As I think the other people must have stopped at a different hotel.
Been apalled by the service of the waiting-on staff management.
I felt as a customer at your hotel I felt that the quality of service was not what I expected it to be; yes ok the food was great, the entertainment was great, but it was just the way you seemed to approach your staff me most; I don't think that treating your staff like a bit on the side is acceptable. I certainly won't be coming back to your hotel I suggest you remember that one unhappy customer can lead to a lot of unhappy customers it is not what I expect to see when I come to Blackpool.
Breakfast at Tiffany's
We had chosen Tiffany's as my 13 year old daughter liked the fact it was pink (!) and wanted to be able to say she'd had breakfast at Tiffany's. I agreed as the rate for a long weekend for the both of us was very reasonable (4 days/3nights)- did have reservations tho as they asked for balance to be paid on arrival. We arrived during a mini monsoon so dripping wet. Reception staff friendly and efficient altho one was too polite - has definately been on the customer service course! Maintenance staff, night porter and dining room staff all superb.
First room was awful - dark, stale smelling, splash of something horrible on bathroom floor, carpet you did not want to walk on, pillows and mattress that stank of sweat. In fairness - staff immediately offered me another room and came with me to check I was satisfied. Second room looked brighter, cleaner however dusty - got the impression they had not intended to use it that w/end. The downside of the room we discovered as the weekend progressed - paint flaked off the window wall if you went anywhere near it but as it was a small room it was difficult not to touch that particular wall! Hole in the inside of room door, hole in toilet seat, no toilet roll holder, towel rail coming away from wall, hot tap moved round freely, mildew inside shower cubicle(if you were larger that a size 18 you would not be able to get into this cubicle!), cigarette burn in sheet, skirting board dirty, no hooks anywhere in room or bathroom, TV too high, no general information in room and housekeeping appear not to vacuum over the weekend and we found rubbish under the bed which we had not dropped when checking we'd packed everything.
So - staff good, food good (they warn you when busy times are so you can avoid waiting), hotel is near north pier so in quieter end of Blackpool which we liked - you could leave the madness of Pleasure Beach and amusement arcades behind. Hotel in dire need of massive refurbishment. Tiffany's has bought the hotel next door and knocked down the adjoining wall - the floor between appears makeshift and is very creaky and moveable. Lifts are tiny and old fashioned so when other guest forgot to pull inner door - no lift.
We enjoyed breakfast (and dinner) at Tiffany's but building leaves a lot to be desired.
TripAdvisor Reviews Tiffany's Hotel Blackpool
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