OK - but going downhill

Have stayed here fairly regularly in the past. Good location, but little things going wrong start to annoy.

Yesterday, no light over the desk (subsequently fixed); air conditioning/heating didn't work, room service meal was warm, rather than hot (and there was no bottom (or salt) in the salt cellar), some of the dishes in the breakfast room were dirty. Not the first time I have had minor issues, and I would now try and get another hotel in the area in preference to this.

Convenient but worn

Very convenient to Victoria Station and its Gatwick Express. Room was a bit worn, stained wallpaper. The mattress was bowed and I felt the springs through it. I got food poisoning from the breakfast on the day of departure. The room pictured is a deluxe, not the basic one on discount. The staff was quite friendly and helpful. They offered another room upon check-in. However, although they assured that the room was non-smoking, the smell of smoke was overpowering. All in all, not a perfectly maintainted hotel. Upon our return, we paid 40% more at the K+K Hotel George and felt it was well worth the money.

Very Pleasant Stay

Four of us stayed at the Thistle Westminster for 3 nights.We had 2 rooms, both of which were very clean and decent sized with nice bathrooms. All of the staff was very friendly and courteous, especially David, the concierge, who was very helpful . The location was very convenient to the bus and train station, with Buckingham Palace right down the street. My only complaint was that there were no soda or water machines in the hotel. I would recommend this hotel to anyone.

Good moderate airport hotel.

A good moderate airport hotel. We have a pleasant experience at this hotel. The staff were friendly, the rooms very small, however, served out purpose. The hotel was clean and most accommodating, and the Hoppa 4 bus comes by every 30 minutes. Do be aware that the Hoppa Bus fills up quickly, so you might want to allow extra time in the event you have to wait for the next one. Do ask for first floor rooms as there is no elevator. And the White Horse Pub just around the corner is worth a visit.

Thistle Westminster - Absolutely Fabulous!

The Thistle Westminster was wonderful! My mom and I stayed three nights, May 27 -30, 2004. Our non-smoking room was very large with a sitting area, desk, twin beds, large, mirrored closet and a great bathroom. The shower was always hot and very powerful. Our bed linens were clean and neat. The best ammenity of the hotel was their conceirge, Frank. He planned our tours and directed us to all the good pubs in the area. We were only a block from Buckingham Palace! It's location, service and cleanliness are the reasons to return to this great hotel.

Not a bad place to stay for the price

We recently stayed at the hotel March 2004 with my wife and two daughters (age 9 and 12) for six nights. We had two rooms next to each other as there are no adjoining rooms. The price was very nice, about $1100 per room (2200 for all four of us) with airfare through American Airlines. My wife and I had a double bed room which was rather small and the bed and furniture were pretty well worn. My two kids had two single beds in a deluxe room which was double the size of our room. Their furniture was not as worn out as ours. The water pressure was very nice. The heat was too high for my wife and I so we had to keep the windows open and the street noise was kind of loud at night. However my wife and I like it cold when we sleep so I'm not sure if everone would find it as hot as we did. The hotel is in a great location. Only a block away from the tube and the train to Gatwick. The rooms were kept clean. The included breakfast was OK. We liked it but it certainly was not gourmet or what you would expect at an American hotel buffet. Overall we had a great time and the kids enjoyed London. We saw several shows with them and they had a blast. I would probably give the hotel 2 to 3 stars. Definitely not 4 stars on a U.S. scale. If the price were right I would stay there again because of the great location and it was a clean place. However, I would probably spend a little more and stay at one of the U.S. chains next time. We usually get one room when we travel but for some reason when you book hotels in Europe they recquire you to get two hotel rooms. This really adds to the cost when you upgrade to a nicer hotel. We used the restroom at a Marriot hotel near Speakers Corner which looked much nicer.

A dump

We stayed here only one night in London before bailing out and staying at the Thistle Charing Cross which is great. This place stank of smoke, the "deluxe" rooms were tiny, we couldn't get room service, etc. You couldn't even see the bar through all the smoke. There are plenty of other places to stay that are much nicer for the price.

Great Hotel

My husband and I returned last week from a week in London. We stayed at the Thistle Westminster and loved it. The hotel is not a quaint historic building, but the rooms are large, the lobby is very nice and the concierge was great. You couldn't ask for a better location. It is convenient to both the tube and the train. The Queen lives in the neighborhood........what more could you want. We would highly recommend this hotel.

Don't let looks deceive

My girlfriend and I just finished our week in London and we stayed at the Thistle Westminster. This hotel is one of the best that I have stayed at in years. I left my bag on the transfer bus to start our stay with a real bang, but the concierge(David) had the bag (with $500 worth of camera equipment) back in my hands within 30 minutes. The hotel is clean and warm. The concierge is very helpful and very knowledgable.

The hotel couldn't be in any better of a location. Just a block from the tube station and a block from Buckingham Palace. The check in time and check out times are very accomodating at 2pm and 12 noon, respectiviley. They will usually have your room ready no matter what time you show up. We were there at 10am and our room was ready for us.

The maid service was excellent and everything was well attended to. The bathroom was extremely clean with no rust(this is my pet peeve with hotels). They are very accomodating. Our sink faucet was broken and they had someone up there ready to fix it within 5 minutes and they offered us the choice of having it fixed or being upgraded to a new room, seeing as how we were already settled in, we chose to have the faucet fixed. The restaurant is a bit expensive and we never ate there, so I couldn't tell you how the food fared. However, we did opt for the continental breakfast and we were very pleased. The Full English Breakfast was $8 more per person and only added eggs to the menu. The continental includes bagels, juice, coffee, cereal, and cheeses and ham. Make sure to order a cup of ice (which can only be procured after the bar opens at 8am) because the juice will be room temperature. The TV is a satellite system and the movies are $15 to rent a channel, too expensive in my book. the only letdown is that you don't get many of the actual British channels with their zany shows, instead most of the channels are American. The hotel was 4 stars in my book and you can't ask for anything more from a city hotel. the room was very spacious and the pictures do the rooms justice. Normally the pictures look so much better than the actual hotel; this was not the case. Any questions, just email me. We had a sweet deal from United Vacations, we paid $1300 w/ airfare and six nights stay for two people. I couldn't beat it and I looked extensively. Also if you are going to sight see around London, buy the Tube Travel card. It was the best buy we had and we calculated that it saved us over $150 in travel costs.

Very decent hotel

Don't let the ugly concrete exterior put you off.. Stayed at the Thistle Westminster in November 2003 and had a pleasant stay. Clean, well-appointed and spacious rooms. A little bit noisy (my room faced the street) but nothing unbearable. Nice breakfast, friendly staff.

Great location. Just a 5 minute walk to Buckingham Palace. Two blocks from the Victoria Tube Station, and three blocks from the Victoria Rail Station so you can get anywhere in London (or beyond) quite easily.