Thistle London Heathrow Hotel West Drayton

Stayed here for one night in June 2004 and took advantage of the 21 days of parking deal. Room was good (clean, decent size) and location convenient for Heathrow. Lots of parking space around the complex. Overall, no problems at all.

We stayed here Thurs. June 10th in order to catch a very early flight the next morning. We had just experienced a crazy week of sightseeing and countryside travel, and had not been in a clean comfortable place for quite a while. The Thistle has a busy check in, however, the staff were fast and professional. True there is no lift but the hotel is not that big and only has two stories. Pack light! The room was comfortable, slightly larger than we expected, and very clean. We walked 2 minutes down the road to eat at McDonald's and get supplies (i.e., cans of lager) at the gas station / convenience store, thus skipped the restaurants / bars in the hotel, and saved some cash. Very good stay and would return if I needed to spend the night near Heathrow.

We had stayed at the Thistle Tower Hotel on May 1,2004 and enjoyed it so 10 days later. when we needed a room near the airport for an early morning flight, we booked a room at Thistle Heathrow thinking it was owned by the same company and would be the same quality. BIG Mistake!!! How can an airport hotel that "caters" to travelers have no lift? Apparently they expect people to travel without luggage. The halls were dark, the small rooms were furnished in early 1960 cheap style furniture. There was constantly a que of at least 5-15 people at the front desk with only 1-2 people checking them in or out. Calling the front desk was hopeless because they were too short staffed to answer the phone so I had to stand in that que to ask big questions like where can I get some ice? or can I have a wake up call? (Incidently, the ice has to be brought to your room by room service at an charge.) The conceirge was one of the waiters. The food was overpriced and overstated. My "fresh fruit salad" was fresh out of the can. The staff were all young and clueless. There was nothing to do in the area but watch the planes land or watch bus tours roll in and spill their hapless victims-oops, I meant to say occupants into the lobby to join the eternal que at the front desk. This place doesn't cater to travelers- it holds them hostage because they are traveling and need to be near the airport. Thistle Hotels should take a close look at this place. It gives them a very bad name.

Stayed here for 2 nights before leaving on a very early flight. Room was actually quite nice and clean, unlike what some other reviewers have said. It loks a lot better on the inside than the outside. Mattress was pretty much wasted (no support at all) but otherwise the room was fine, pretty well soundproofed given it's close proximity to Heathrow. Restaurant was VERY expensive, walk to McDonalds or the White Horse pub nearby for a more reasonable meal. We ate sandwiches from the mini mart at the gas station next to McDonalds.

This place is not real easy to find so make sure you get good directions before going.

Now the problems... fire alarm kept going off, front desk said not to worry about it, ookay. I think it was because people were exiting through fire doors since there's only one door to the outside and its way down the hall from where our room was.

Next problem, we had an early flight and needed to be woken up at 4 AM. Asked for a wake up call and were told that the wakeup system was broken and nothing could be done. This place boasts 24 hour staffed reception desk... I guess whomever is there at 4 AM is incapable of using a clock and a telephone (remember when the front desk would call you manually for a wakeup call before computers?) The staff made no extra effort to help out at all and we had to have relatives in the states call and wake us up! Ahh, but their defunct wakeup call system did call us a few times in the middle of the night by mistake (nowhere near when we needed the call) very annoying.

Then there's the phone system, we could make credit card calls to the states fine but were unable to phone across London. We even had the concierge into our room to try to get the phone to work, no dice. Finally some brain trust at the front desk realized that our phone was not connected properly within the network, they told us to try again in a few minutes and it did work. All after 2 hours of trying to sort it out.

Given the glut of hotels near Heathrow I wouldn't stay here again. It's cheap, but not worth all the hassles and ignorant/clueless/basically useless staff.

Thistle London Heathrow Hotel, Bath Road Booked through: LondonTown.Cost: 63.45 pounds/night (US$119.96), no breakfastLocation The Hotel Hoppa H4 picks up at Heathrow Terminals and deposits passengers directly at the hotel; 3 pounds each way, every 12-15 minutes, 30 minutes travel time.Facilities Like an American motel. Very clean. Dark hallways. My room had two twin beds. Large and deep bathtub with rubber ducks supplied (---------------------------------). TV had CNN.Food I did not try the restaurants this time. The breakfast is 13 pounds so I walked two minutes to a McDonald and had breakfast for 2.19 pounds.Nearby This is the suburb. The nearest pub is the White Horse, eight-minute walk to the left as you exit the main parking lot. At the McDonald there is a gas-station convenience store.

Disgusting Hotel!

Filthy carpet, peeling wallpaper, freezing cold room, terrible room service. Just an appalling Hotel. I paid £89.10, I wouldn't ever ever ever pay to stay in this hotel again.

A disgrace. I thought after reading the other reviews (after I booked though) that for one night it wouldn't matter. It does.

This hotel is a nightmare and rooms are disgusting. If you can change your booking then do so.

This has to be one of the worst hotels I have ever stayed in, tiny room ,torn wallpaper etc.The room was unheated and it was three degrees outside.I asked for someone to put heating on and nothing happened.A total disgrace which has left me seething with anger

This hotel is appalling. There was a half hour queue to check in. The staff had lost some bookings, so the reception area was like a scrum.

Few employees seem to speak English proficiently. I had to carry my own bags through miles of corridors and numerous doors (no lift). The room was small and noisy and dirty. The food was overpriced and almost inedible (£11 for a tiny peice of salmon and undercooked chips- no veg). I had forgotton my toothbrush- so would have had to pay £3 for a replacement from a vending machine- but this had run out so I had to walk to a nearby garage insead. Avoid it like the plague.

We stayed here after a BA Strike hit Heathrow on July 18th. Paid 68 pounds including full breakfast. Rooms were very small and bed uncomfortable - carpet stained and bathroom not very clean. Had to wall through a huge maze of hallways - no elevator so had to carry luggage upstairs! Restaurant staff didn't want to serve us at 10.30pm because they were closed. Service staff quite rude. I'm a travel agent and would not recommend this to my clients. Unless it is a last resort! OK for just one night when very jet-lagged!

Good central location for airport. Rooms clean, tidy and well sound proofed. Staff friendly and helpful. Nothing much to do at Hotel due to its location and you are pretty much relient on its restaurant which is no great shakes and fairly expensive. Travel from the hotel to airport terminal 4 is a bit of a nightmare and ordering a taxi is to be recommended