Thistle Hotel Glasgow

I recently stayed at the Glasgow Thistle as a birthday surprise. I had a fantastic time time. The staff were very friendly and extremely helpful booking my partner and I dinner in the Gengis restaurant which was great value for money. We had a great view of the city from our room and it was very clean. I thoroughly enjoyed my stay. Thank you.

Just back from a weekend stay at the Thistle Glasgow, we had a great time the location was fantastic, we stayed in an executive room well worth the £20 extra, huge room. The service was friendly and attentive, dinner in the restuarant was one of the best meals we have eaten a bargain at £18.50. Great for a short break especially if your partner is a shopaholic

Nice Hotel in the heart of Glasgow, located off sauchiehall street. Rooms were spacious and clean.

Paid a reasonable rate for a family sized room.(after london prices, anything would seem reasonable)

Although the hallways were just a little careworn, the room interiors were just fine. You won't be disappointed. Nice staff too, they did their best to accomodate. Tons of restaurants nearby, and shopping as well.

I stayed in the Thistle Glasgow earlier this year and having previously stayed in quite a few Thistle hotels I was expecting the familiar high standards of cleanliness and comfort. However, I was extremely disappointed at the poor hygiene standards generally in this hotel from the reception area, to the Bedrooms. My twinbedded room was dank and musty, the pillows were filthy and the beds were as hard as Edinburgh Rock (even though we were in Glasgow)!!. The Dining room floor looked like it hadn't been swept since the previous evening, generally it was dark and gloomy. For the comfort of weary walkers there was a sofa conveniently placed in the reception, which you could rest on if you didn't mind the stained covers. Luckily my friend and I were only here for one night and whilst we enjoyed the shopping in Glasgow I would not recommend the Thistle to anyone other than Football fans.

My experience of the Thistle was quite different than that of my travel companion during the very same stay! Our room was booked last minute upon arriving at the Glasgow train station. Our rooms were not ready when we arrived as it was still early. I found this normal and acceptable. My companion disagreed. Later in the day we attempted again to check in. The computers were down. It did not bother me as our luggage was already stored with the concierge. Finally we get checked in. We stayed in an executive room with two queen sized beds that was quite large and comfortable in every respect. The carpet was thick and the room quiet. There was a nice couch and suitable table and chairs. After a long cumbersome journey, I was ready for large beds and clean baths. The cleanliness of the hotel is more than adequate. When I called the front desk to inquire about breakfast time, I was told that it was not included in my rate. I told the receptionist that I believe it was and checked my booking. It was indeed included. My companion was bothered that we were told our breakfast was not included. I took it as a simple mistake. (Incidentally, breakfast is buffet style with an array of good choices.) We had room service for dinner. It was quite expensive for little food. My companion had a business problem to deal with and proceeded to use the telephone. I never use hotel telephones for fear of surchages and access fees. She did not worry because she was using a calling card. She was quite angry at checkout to be charged a pound for every call she attempted. (The fee is charged whether the call actually goes through or not.) I agree that Thistle should post the fee structure clearly near the phone. This was the final straw for my companion. She wrote a scathing evaluation of the hotel on checkout giving low scores in every category. I would have written a somewhat different one. Our experiences were colored by our expectations and our perceptions.

Staff was somewhat accomandating. If you are handicap, don't go. Bathrooms not set up for someone who might be elderly, they would not be able to get into shower at all, very deep. Hotel could

have had entertainment for guests which would have been nice. Food was terrible. Safe place for security.

I stayed here in February and enjoyed myself. Hotel was very comfortable and Glasgow was buzzing with very friendly people.

The hotel had lost my company fax reservation so I was asked to settle the bill myself

When we went up to the rooms there were piles of dirty laundry outside most guest rooms at 16.00pm

The tea/coffee making tray had not been cleaned the spoon had old sticky tea on it, there were empty tea sachets still in there

The loungers by the sauna were broken

The floor in the leisure club changing room was dirty.

The whole thing felt really grubby.

I dined here with my friends in March 2004 and whilst the food was good, we all fell chronically ill some 24 hours later - and I mean really, really unwell!! No-one made it to work, and appetites didn't return for 4 days. Great if you want a quick fix diet, but surely not at that price. More annoying is the fact that hotel deny responsibility. I suggest you make your own mind up - diners had 100% illness rate, families and friends who were not hotel guests 0% unwell.

Their most basic of food hygiene practices really must be called into question.

We booked a 3 night break at the Thistle through Utell. First mistake - the hotel 'couldn't find' our booking. The girl at the hotel reception desk then booked us in for only one night in a twin room (and not the double for 3 nights that we had booked). She was rude and extremely unprofessional considering we could prove we had a reservation using our confirmation slip printed from Utell's website. It took a lot of complaining to get someone to sort out the mess and find us a room. Apparently they had overbooked the double rooms on the first night (13 times)!The room was a fair size. The bed was far from the most comfortable I've ever slept in. Bathroom fittings were hanging off the wall letting water seep though the wall to stain the wallpaper in the bedroom. Room hadn't been properly cleaned - 'kitkat' wrapper behind the bathroom bin, cufflinks on the floor. We had a non-smoking room but the smoke from adjacent rooms filtered in to our room. The fusty damp smell from the air conditioner unit was worse. Room doors slam when closed so you certainly know when your neighbour is up.The hotel has two lifts which seem to break down in rotation. Carpets leading to the hotel car park are dirty and worn.Breakfast was good, but service was slow and we had to wait while a waitress dried us some glasses and bowls. We had to queue to get in on the second morning.As for the restaurant (Gengis) - what a rip off. The 'Crispy' Pork Belly was 60% soggy fat. It was returned to the kitchen. Rack of Lamb was overcooked. Blueberry cheesecake (£5.50)contained one tiny lonely blueberry (to satisfy the Trade Descriptions Act?). The chefs even had time to come out of the kitchen to see who had complained.Yes I will return to Glasgow. No I will not be setting foot in the Thistle Hotel again, and probably no other Thistle hotel. I find it hard to see how the hotel warrants a 4 star rating. I would give it no more than a 2 (and that is being overly generous).