Thistle Newcastle City Centre, The County
How has this hotel rated in the past?
- Room service
- Breakfast Available
- Wireless internet connection in public areas
- Reduced mobility rooms
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TravelPod Member ReviewsThistle Newcastle City Centre, The County Newcastle upon Tyne
The hotel was lovely. The staff was helpful and it was THE BEST location ever especially if you're taking the train as it is directly across the street. The price was also reasonable and it was in walking distance of all the clubs!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Thistle Newcastle City Centre, The County Newcastle upon Tyne
Don't do it
Do not stay at this hotel. Thank goodness that it is opposite the railway station. A night under cardboard with a bottle of White Lightning and the company of the local tramps would be quieter,more comfortable,have better views and be cleaner than the Thistle Hotel. My room on the fourth floor was dark,dingy,small and had a view of a grey brick wall and kitchen extractor fans. The decor of the public rooms and bedrooms was disgusting and the staff unhelpful. The only bonus being that my company paid.
I have just read all the highly critical reviews of this hotel - I especially liked the one from the contributor who lives in Kent (about three reviews ago). Following my trip, I was left wondering how Thistle have the gall to keep it going.
I agree it was the worst hotel I have ever stayed in in UK. The Reception staff were so bad it made Fawlty Towers look quality. I agree with Kentish person who must have had the same silly young girl I had. The rooms were just awful and in my case dirty. The public spaces were so bad and the breakfast was the worst I can remember as much for the ambience as for the low quality of food served up. Talk about tacky!
I also complained but didn't even get the benefit of a reply. The gormless girl on reception couldn't have been less helpful. I see they are now renovating it - I hope they are also renovating the staff.
Glad I wasn't paying the bill!!
After a horrible three hour train journey I actually walked past the hotel mistaking it for a building site! I then nearly broke my leg slipping on the very polished marble floor, but I was very grateful to be able to leave my luggage until I could check in later in the day.
After a draining business training course I checked into my room but unfortunately the very nicely refurbished reception area was not replicated in my room! On opening the door I was nearly knocked out by the heat, was it really neccessary to turn the heating all the way up and close the window on a lovely sunny day? But after opening the window I realised why it was closed, I was on the second floor and not only was I met with a view of a filthy window and delightful fire escapes but what must have been the fans from the kitchens. So not only did I have to endure the noise of the fans rattling into action every ten minutes but also constant wafts of cooking smells!! All that aside the room was clean and the water in the shower hot!
I ordered from the room service menu and although the service was efficient and polite I would hardly call it value for money. Breakfast was nice though with plenty of choice but again hardly value for money unless you were to sit there and try everything on offer.
I am just hoping that on my next visit in June I have a room that offers a slightly better view and that the refurbishments have reached it!!
Central, but not up to much
Stayed in this hotel in mid April. Some renovation work is ongoing, but unfortunately this had not reached the room I was in.
While the hotel is in reasonable condition the main issues I had with the hotel were
1) small size of the room. Looking at the map of the floor I was on (2nd) I think I had one of the larger rooms. Thankfully I was in it on my own, as two people would have found it a squeeze.
2) View. Well what view really. My window was frosted, wire mesh glass
3) The bathroom. Ceiling peeling very badly
On the positive side
1) Apart from the bathroom ceiling, the room was clean
2) Location. After arriving at the hotel from a train at 11.30pm at night, you are very glad only to have to cross over 1 road!
Breakfast was not included in the room price. Breakfast was reasonable, but I have had better for the same price (£13 extra).
Overall impression is that it is an OK hotel for a 1 night business trip, but if it was anything else I would be very disappointed.
Let me out
We all think we know which is the worst hotel we ever stayed in. We all think that if it was that bad then we should complain to the management.
Don't bother. This awful hotel was so apalling that I am horrified to see a good review in this forum.
Don't get me wrong, I have stayed in some good Thistle Hotels. I love the Royal Horseguards for instance in London and the Brighton Thistle is fine but this one should be closed down and the management sent to wherever dreadful hoteliers are sent to.
Where to start? Well it wasn't helped by the fact that I had e to see an important football match at nearby Sunderland. And though we won the game we lost the two-leg tie and the Mackems failed to get promotion. That was the highpoint. My dirty tired shabby room awaited me. I fancied a drink before bed so went down to the bar - it was 10.45pm. It was closing. The staff ignored me and started to close down. No words of apologies. It was empty, mind you, so who could blame them.
Breakfast was held in this dark dingy natural light less vacuous room full of people who looked the worse for wear and more at home at a football ground like the one I had left then a decent hotel, which this wasn't. How does one call the occupants of a hotel chavy or tacky without appearing snobbish? They were I am not (really). You get what you deserve and this hotel did. It was a tired breakfast! The food was awful, the service was as bad as it could get.
I tried to complain at reception but the gormless 2-year old receptionist didn't know how to handle my complaint other than with a lot of yawns and a propensity to look away.
Read my other hotel reviews on this website - you will see that I am wholehearted in my praise of a good hotel. I love a good hotel. I am used to good hotels. I am willing to pay for a good hotel. This is not a good hotel. Thistle get your act together. It needs a complete renovation and new staff. Now.
It is fine
I was so grateful when the Thistle was able to accommodate me at short notice recently. I had left an other hotel in the immediate vicinity due to appalling conditions and the Thistle provided me with a pleasant room at an excellent rate, and with an upgrade to 'double'.
Staff were uniformly efficient and friendly.
My room was spotlessly clean, the bathroom bright and modern and everything that the brochure offered seemed to be available. Breakfast was plentiful with good quality ingredients.
Stayed here when Diana Ross was performing in Newcastle & you couldn't get a room for weeks, everywhere was fully booked. Then all of a sudden The Thistle advertised rooms available at a hiked up price?? Had they opened a floor that was earmarked for refurbishment perhaps, judging by the state of the room I think this may have been the case. Upon entering the room the smell just hit you, a mixture of cigarette smoke(was meant to be non-smoking) stagnant water and cooking. The room was small, no tiny, pleased we didnt have much luggage as there was nowhere to put anything. The decor was very eighties which makes me think they must be due for a refurb. The bed covers were frayed and had cigarette burns, 5 in mine, yes I did count them!!! and there seemed an abundance of hair on the carpet where the vacuum cleaner hadnt reached, bearing in mind I had paid £119 for a 1 night stay I felt so disappointed and ripped off. This hotel is in a prime postion in the centre of Newcastle opposite the Central railway station and is architecuraly magnificent, as is the rest of the area. Thistle is a huge hotel chain and should spend some money to keep in line with the other competing hotels, this must be an embarrasment for them. My advice if you are considering a stay here is to phone ahead and ask if the rooms have been refurbished yet, if not do not pay your well earned money to stay in a dump. I make no apologies for calling it that either.
An embarrasment to a lovely city
I had the unfortunate experience of staying at this hotel for 21 nights! (On business) And it was 21 nights of shear terror and horror. The room was small even by European standards. I could not use the blanket as it had holes and hairs all over it, the pillows were like pancakes, and upon checking in after a long flight the shower knob broke and spewed water and flooded the bathroom. The rooms were old, dirty and charm-free. Twice during my stay in the middle of the night we had to evacuate due to fire alarms (both false alarms). Apparently the system is old and a little sensitive. On one evacuation I went down a back staircase that was definitely a fire trap and something out of a haunted house. Front desk staff not at all helpful. Restaurant/bar staff satisfactory, but the food was unappetizing. I could go on and on but you get the point. Wish I could have moved, but it was high season and other properties were full. Stay anywhere but here.
Was given a very shabby room overlooking the taxi rank. Also road works outside at the time.Spent until 2.00am listening to drunks from all over Newcastle converging outside to get taxis home. At 8.00am the road works started.The state of the room was so appauling I felt like I was staying in a dos house rather than a Â£100 a night hotel. Window painted over so wouldn't open. Grimey net curtins. Black and white Newcastle shower curtain. Stains in the bath...Appauling value for money.
Not on a Snowy Night in January
The hotel could be charming with some money and imagination spent on it - it's a classic Victorian station hotel. As it is, its rooms are small, shabby, noisy all night from (presumably) repairs to track and trains in the Central Station opposite. There were no non-smoking rooms left. The Gengis (sic) restaurant was a bizarre mixture of bleak, cold and dark, trendy tableware and food that promised a lot more than it delivered - personally I like at least some dressing on my salad. We were worried about the Japanese curry "flavoured with chicken" too! We got a special internet winter discount for DBB but at £99 per person it was substantially overpriced.
TripAdvisor Reviews Thistle Newcastle City Centre, The County Newcastle upon Tyne
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