Thistle Cheltenham Hotel

Address: Gloucester Road, Cheltenham, Cotswolds, Gloucestershire, England, GL51 0TS, United Kingdom | 4 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.


This 4 star hotel, located on Gloucester Road, Cheltenham, is near Montpellier District, Everyman Theatre, Pittville Park, and Holst Birthplace Museum.
Map this hotel


Photos of Thistle Cheltenham Hotel

    View all photos

      Historical Traveler Reviews Thistle Cheltenham Hotel

      Absolutely Diabolical


      We stayed at this hotel back in August as we got a great deal on Late Rooms (or so I thought). Although

      we only paid 70 for the night (the going rate was 150) it was absolutely diabolical.

      The 5 star rating must have been applied when the hotel

      was built 20/30 years ago, it was tired and dirty

      and the service appalling.

      I actually contacted The English Tourist Board as I felt mislead due to its superior star rating only to be told that the hotel had declined an inspection and was under review.

      On my return I promptly wrote to the Hotel and advised them of my disappointing stay. They wrote back and

      agreed with the points I had raised and thanked me for my feedback. Unbelievable they did not even offer

      any apology or any renumeration. Eventually I contacted the Chief Executive of Thistle and a complimentary weekend was offered at the Thistle Charing Cross which I must say was very nice.

      But defintely give this hotel a wide berth.

      Not as bad as fearec after reviews!


      Having booked a weekend and then reading the reviews we were a bit apprehensive about our forthcoming stay, however, for 50 a night we were pleasantly surprised. Rooms were large, well furnished and quiet. The only aspect we were disappointed with was breakfast - not best quality in world, but as we only paid 50 we weren't that bothered. 5 taxi into Cheltenham, made it in a good location. Would go again if got rooms at that price

      Good location - easy to find


      After reading the reviews below I was pleasantly surprised, we booked three rooms all were very clean and spacious. I admit that the hotel does not look very appealing from the outside but located centrally for Cheltenham (we left our car in the hotel car park and caught the bus right outside, 10 mins were in the centre) We ate dinner in the hotel the first night and could not fault it at all (if you order the sticky toffee pudding it is enough for two!!!) Breakfast was great and plenty of choice. For the money it was OK, this was certainly not the worst hotel we have stayed in.

      The most awful experience I have ever had to endure


      What a difference to customer service there is prior to taking you booking and then on arrival.

      The building is awful from the outside - however inside is not too bad

      Large party staying over two nights. Room wasn't ready for over an hour. Not a bad room to be honest however Phone was ringing in the background of reception and was not being been answered "I am on my break", I heard been called. I should have known. For my thick-skinned (not in body!) girlfriend to comment on this there must be something wrong. .

      The first night was spent in Cheltenham town so the level of service was noticed.

      Breakfast was awful, the serving staff rude and the reception even worse than the day before (I Wont go into the ins and outs of the events we booked that day because we are having to take legal action about this) with an attitude and lack of professionalism you would not expect of such a hotel.

      Saturday night. After a meal in town the group of 25 comes back to the hotel in high spirits. However a group of travellers have descended upon the venue. They are asked to leave by a timid waiter. Nothing happens. They become loud and unbearable and intimidate the guests. The answer -close the bar early and make everyone go to bed. Well managed! No apology to the residents. No answers.

      The attitude of the managers since (of all levels) has been nothing short of condescending and patronising.

      I for one will never stay in a Thistle hotel again. Awful

      Dreadful, simply dreadful


      I booked this hotel on the day I was due to arrive, on arrival my booking could not be located. However they did book me in and charged my credit card again. My credit card was also had charged against 50.00 in case I used room service...never before has this happened to me, it gives a real clue as to this hotels professionalism, there isn't any!

      I was given a double bedded room as requested accept it was a single disabled room with a double bed moved in, this was easy to work out as the single headboard had been left in place, which meant my head leant against the light switches! No towels of any description in the room, these were requested and brought to the room and thrown on the chair closest to the door.

      The next day I requested a move to a double room, which was acted on promptly. I was moved to the room next door, which was already empty. Why was I not given this room on the day I booked in? As it was plainly a double room which I had requested.

      Breakfast was a little heavy going as not many hotel staff spoke English. The toast was stone cold on two out of three of the mornings I stayed; the third morning it was warm as they had forgot to make any and produced it on demand!

      The lounge areas were full up with business people having meetings from dawn to dusk. There is a notice on the bar offering this at so much per hour to the business community, which is fine if you the guest using the hotels rooms don't mind sitting in your room all day, as there certainly is no room to sit in the lounge areas. I am sure this problem only occurs if you are unlucky enough to stay at this hotel on a week day.

      I was due to and had paid up front to stay for five nights at this hotel. I left after three nights and booked myself into a FOUR star hotel using the Thistles internet link (4.00 for 20 mins usage). Never again will I stay at this Thistle or any other hotel in the Thistle group.

      Good value for money


      After all the negative comments written about this hotel we weren't expecting much especially as we managed to get a great last minute deal. The rooms were clean and bright, the staff were friendly and helpful, the breakfast during the week was excellent with loads of choice and all nicely cooked. It was in a handy location for us as we did not want to go through cheltenham town every time we went out and had easy access to all the main roads. The hotel itself was really quiet and i wasnt once disturbed during the night and the pool/leisure centre was also nice (although the changing rooms could have done with up-dating).

      All in all we were very happy with our bargain break and would recommend it to friends if they wanted a cheap, convenient, clean and friendly place to stay whilst exploring the cotswolds.

      Business hotel - miles from centre, next to GCHQ!


      Exterior is fairly dated so puts you off before you get in. However, once inside it was nicely decorated. Room was ok - typical business hotel fare.

      Worst thing for me was fact that it was a 10 min drive to the centre of Cheltenham. Not ideal for those wishing to site see in the City.

      Not bad at all


      I stayed there as part of a group . The room was large and very clean.

      No complaints at all in that regard.

      I found the staff to be very friendly and helpful throughout our 2 day stay from the front desk to the restaurant to the bar staff. All very nice.

      The breakfast was fantastic. It had everything you wanted. We also ate in the restaurant one night and again absolutely no complaints at all.

      The hotel could do with some new carpets and maybe a bit of paint while the bar is located in the corrider so everyone walks by you while you try to relax with a drink.

      One small complaint was the lack of room service late one night when we got back from a sporting event nearby. Despite advertising it in our room when we rang down there was none availiable and we were directed to the KFC across the road as we were starving.

      If passing through this area I think for the price you couldn't do much worse. Just make sure you eat on time!

      Nice room shame about rest of hotel


      stayed the night here for a works party. Large room very nice overlooking tennis court. Staff let the hotel down very rude no manners. Breakfast buffet was terrible limited choice and cold. Receptionist didn't bother asking if stay was ok when checking out otherwise would have told her no. Wouldn't stay here again.

      Ok, but noisy June 2004


      The hotel is air conditioned, which is a big plus.

      The rooms are larger than average in the UK.

      Stayed June 16-17, 2004.

      Unusually loud fire door started slamming early and ended late.

      Construction on the floor above also woke us up.

      My complaint to managment was ignored.

      TripAdvisor Reviews Thistle Cheltenham Hotel

      4.00 of 5 stars Excellent

      Travel Blogs from Cheltenham

      Blenheim Palace and Afternoon Tea

      A travel blog entry by kyliep on Oct 29, 2014

      2 photos

      We woke today to a wet gloomy morning. Today we drove to Blenheim Palace which is in the village of Woodstock just outside of Oxford. It is the home of the Duke of Marlborough and is the birthplace of Sir Winston Churchill. There is an interesting exhibition about Winston Churchill , including some of his paintings. Did you know some of his ...

      The Cotswolds

      A travel blog entry by kyliep on Oct 28, 2014

      4 photos

      Today has been a lovely sunny day, 18 degrees so we decided this would be a good opportunity to see a bit of the country side. We drove to the small village of Snowshill and then along the very very narrow roads to lovely Lower and upper Slaughter. On our way we saw our first squirrel running across the road and a red telephone ...

      From Wales to the Cotswolds

      A travel blog entry by kyliep on Oct 27, 2014

      1 photo

      We left Aberdare this morning and to see a little more of Wales before heading back into England. We drove north and went through the beautiful Black Mountains before arriving in Herefordshire. Driving through these areas the scenery and buildings remind me a lot of Tasmania. The GPS then to us up to Worcester before we headed south into the Cotswolds. We stopped and had a late lunch at Broadway tower, which was built as a folly (a building to show off to people) in 1798. Incidentally ...

      The Art of Being....

      A travel blog entry by tanya.lesiuk on Jul 17, 2014

      1 comment, 4 photos

      ... use my day to cafe hop as well as enjoy the sunshine and summer air out in the park. Ok I lied because I have done a few things already today and I'll be working on some things for later. I've been to the bank already and picked up a few necessary items and later, I need to grab some groceries, cook dinner, and do a load of laundry but now, I'm acting out the art of being lazy while trying to tackle a little greek before ...

      April showers in the Cotswolds

      A travel blog entry by andyandmichele on Apr 26, 2014

      4 comments, 16 photos

      ... largely dedicated to Gordon Russell. There were some stunning pieces on display. This made Andrews day ! Further on to Burford, Bibury and Stroud. Each village was unique and most contained galleries, arts and crafts, museums, markets, restaurants and antiques. All appealing to us with the exception of the many antique shops. There was just not going to be enough hours in this day.

      Bespoke arts and crafts are alive and well in this part of the ...