The Penz Hotel
How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Business Services
- Wheelchair accessibility
Photos of The Penz Hotel
Historical Traveler Reviews The Penz Hotel Innsbruck
Best location, Modern Hotel
The location is the best in innsbruck, it is attached to shopping mall and through the mall you can reach the main shopping St. the restaurants & cafes surrounding the hotel, also the river is 3 minutes away. the trainstation is about 10 minutes walking. the room is a bit small but it is modern as the bathroom. the retaurant is OK and terrace is lovely place for a meal in the sunny days. there is no room service where you may find the front desk staff bring the bottle of water to your room!.
If you like the modern hotels, this is the best in the town.
Modern hotel, but missing many amenities, like room service and laundry!
I stayed at the Penz in July for a few days. From the reviews, I expected a great experience. However, I left wishing I had checked into the Europa Tyrol or the Hilton (both of which I've stayed at)
First, the problem is that the rooms are tiny. The room barely has room to walk around the bed. There is no desk to work on, so I had to use my laptop on the coffee table with an uncomfortable "lounge chair" turned sideways.
Second, the room was lacking in many amenities such as an iron, room service, laundry or dry cleaning, movies. I can't believe that the #1 hotel in Innsbruck doesn't even offer room service. There's no concierge either, so you're stuck asking the front desk for any assistance.
Third, the bathroom was very small. The modern sink-bowl, looks nice, but when you turn on the water, it didn't drain well and splashes water all over the place because the bowl is too shallow. The shower was not a fixed shower, rather just a hose/nozzle that could detach, but could not be secured in place. So, in the shower, I was often standing to one side and begging for more water pressure. The water did heat up very quickly though.
What are the good things? The location is great to Maria-Threse Strasse, which is the main boutique shopping street in the city. Right off Maria-Threse is the Golden Roof, as well as the popular tourist streets. The location is close to the Inns river. Also, attached to the hotel is a shopping mall, similar to what you would find in a regional mall, not quite a high end mall. There were restaurants and bars in that mall.
The rooms are VERY small, so don't bring more than 2 large bags, as there's barely any room to store it. The Europ Tyrol is only 3 or 4 blocks away, and also in a great location, so I would recommend staying there instead for an authentic Austrian experience.
Boutique Hotel-perfect location!
We just spent three nights at the Penz, a new hotel in the best location in Innsbruck. Just one block from the old town, but on a quiet street easily accessible by car and with a huge self-parking lot, as the hotel is part of a new shopping complex.
Very much like a boutique hotel with modern furnishings and very interesting architecture. Besides the great location this hotel has one of the best breakfasts we have had in Europe with exotic fruit and made to order lattes!
We looked at Europa Tyrol and hilton but chose the Penz because much better location and our stay confirmed that we made the correct choice. Staff was extremely friendly also.
A GREAT PLACE TO STAY!
I just got back from staying at the Penz Hotel for 7 nights and I must say it was a great experience. From the moment I checked in to the hotel it had a great feeling. It was very modern and very very clean.
First, my room had plenty of space for my fiancÚ and I. The bathroom had a nice amount of counter space. The flat screen TV in our room was also a nice addition (Lots of counter space here too). The room had wood floors and marble in the bathroom. The bed was also very comfortable. Our room had a nice view of the city. The hotel elevator is all glass, which gave us a great view of the Nordpark ski lift, which we visited often. The 5th floor has a great bar and outdoor area, which also gives great views of the city.
I must say one of the most excellent points of the hotel was the breakfast each morning. I can't even begin to describe the spread the hotel put on display for us each morning. It was just amazing food! It has to be some of the best food I had during my stay in Europe.
Just a note for those visiting, our bathroom had heated floors (I assume it was from hot water pipes running under), which was great for us since it was so cold in Innsbruck during our stay. My fiancÚ and I wouldn't mind having this in our own bathroom now. We seemed to be the only ones out of our group of 12 staying in the hotel that had this. We stayed in room 314 for those who may like this feature in the winter months (also the non-smoking floor).
Altogether, I had a great experience in the Penz hotel. I have stayed in many nice hotels including the Ritz Carlton and this hotel beats them all. I would definitely stay there again. Exceptional!!
A surprising delight. Made Innsbruck a top spot on our holiday.
After combing the streets for proper accommodations we found ourselves returning to the Penz ( yes we went there first then came back after reviewing other nearby locations ). From the very first encounter with the reception to our last moments of our stay my wife and I were delighted and totally satisfied with every aspect of this amazing first class hotel. Excellent location, a breakfast to rival any you could imagine, beautiful well appointed rooms and guest facilities, highly attractive receptionists, top quality bar and parking near by. This hotel made our one night in Innsbruck an extra special delight. We look forward to returning. Next time we will book in advance to ensure we won't miss out on this Gem in the Austrian Alps.
Nice hotel, but a little let down by the girl on reception
This is a very nice hotel, central location, clean chic rooms, very clean and comfortable etc. The outside bar on the top floor is stylish and also has great views. The breakfast buffet was fantastic, with everyting on offer you could wish for.
The only complaint is the rather useless girl on reception. We stayed on a Sunday 19/9/04 - our superior double room had apparently been made up as a single due to the fact there was one bath towel, and one small single duvet for the double bed.
My wife and I went to reception to ask for another towel and about the duvet, and the girl (raven-haired in case the manager reads this) claimed could not understand us, and said she spoke nothing but Austrian (odd for this level of hotel). Eventually she understood what we were saying, and said it was normal in Austria to only have 1 bath towel (what rubbish!!!), and that the bed was "French" style therefore was normal to have a single duvet cover, that would not cover both my wife and I and clearly was too small for a double bed.
In the end we spotted a barman delivering room service who spoke English. He understood the problem and said he would call reception immediately to sort it out. When we got back to the room, we had another towel, and another pillow and duvet, but without covers! Another call to the bar, and the barman said this was not on... eventually the receptionist came up and put the covers on herself. However, it is incredible that they actually brought the additional pillow and duvet without covers in the first place!
All in all a very odd and unsatisfactory event for this level of hotel. The receptionist clearly tried to fob us off with 1 towel and a single duvet - I suspect she couldn't be bothered to sort it out. No apologies when she did either.
However, despite this it was a nice hotel, and I would stay there again.
Loved it here. Clean, beautiful, great breakfast, great location. Friendly staff!
I stayed at The Penz for a night during August 2004 and I had a wonderful staying there! This design-hotel is the best in Innsbruck, located in the centre of the city, with fantastic rooms, friendly and kind staff, amazing terrace where you can taste a delicious breakfast or a cool drink under the Austrian stars.. thank you Penz for the really nice staying!!
Thank you Hotel Penz
My husband and I had a wonderful time at the Hotel Penz! We will be repeat guests in the near future. The staff is friendly and willing to go that extra mile. The rooms are tastefully decorated in Scandinavian style. This hotel had the only comfortable beds during our travels in Austria. One must go to the 5th floor for a cocktail! Thank you Hotel Penz for a wonderful experience!!!!!!!!!!!!
TripAdvisor Reviews The Penz Hotel Innsbruck
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