The Westin Princeton at Forrestal Village
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Historical Traveler Reviews The Westin Princeton at Forrestal Village
My husband and I celebrated our 7th anniversary with a small getaway to the Westin. What a relaxing weekend- we couldn't have asked for more! The staff was excellent, responsive to all our requests. We ate in the restaurants and also ordered room service, and were delighted with both. Our room was beautiful retreat, refined and spotless. I can't think of one thing I would change! We would definitely recommend the hotel and will plan on returning next year.
What Professional Service Should Be!
I wrapped some business around a wedding so I stayed at the beautiful Westin Princeton for 5 nights. As a loyal Four Seasons and Ritz Carlton customer, my standards are high. The Westin Princeton knows what service should be. The bell staff knew my name on my second day. The restaurant servers catered to my special requests without hesitation. This is the friendliest hotel staff I have seen.
If you are in the area, the Japanese Steakhouse in the hotel is worth every penny. But don't fill up on Sushi like I did. The prices were quite reasonable.
While the upper floors may be renovated, the lower floors weren't: stained carpet, very thick dust on the heating/AC duct, what looked like mold on a wall above a fire/water? object, dirty curtain, hard-to-turn shower faucet, stiff, itchy sheets on bed. Window couldn' be opened and room was stuffy even with air turned on. The sundry shop was poor/rundown.
The staff was very, very nice (and very apologetic about problems) and while some were great, others were clearly not sufficiently trained. Was given the wrong information several times (re nearby restaurants, shuttle use, etc.) and had other incidents happen that showed customer service flaws of decision making/skill.
A Perfect Wedding
We held our wedding at this hotel and it could not have gone and better. The food was wonderful, the staff and service was perfect and the hospitality suite and rooms were renovated and very comfortable. I must say for what we paid and what we recieved it was an amazing value.
I loved the indoor pool and jazuzzi and I was greeted by the GM and Catering manager during the event. What a great place to have a wedding! Private, safe and close to downtown Princeton. They provide van service for wedding party to down town princeton and the van driver was amazing and helpful!
After the wedding we enjoyed cocktails in the lobby and watched the very cool flat screens that were in Bar 10 and relaxed!
Great bloody mary's and the bed was heavenly, perfect for your first night together! What a bridal suite! Two floors with outdoor patio over looking pool and garden area!
Great Room, Great Food, Great Staff
Went to see a play in Princeton last weekend and stayed at the Westin. Judging by some of the older reviews here the hotel must have been recently renovated. The room was fantastic, very comfortable bed and a wonderful shower with 2 heads !! New furniture, coffee maker, internet access etc.... We ate in the hotel's own Hibachi style restaurant and the food was amazing, also ordered breakfast in bed which was delicious. Cocktails in the bar were very good too ! The staff were extremely friendly and helpful. Parking in Princeton is hard to find and very expensive, the hotel is 3 miles out of town and has its own free parking. I would highly recommend this hotel for all types of travellers.
Room is nice. great bed. Shower could be renovated a little but has a good size. Staff is nice. Pool and amenities are nice. But coffee maker in the room was liking and had to call for room service at 3:00 in the afternoon to pay us a visit. At least received a prompt response. What bothered me the most was the billing process. Received my bill with all the correct charges of my stay and used the very convenient express check-out they offer. But as I check my credit card statement online latter that morning I found out that there was an additional charge not listed on the bill I received at tbe hotel. Called to inquire and was told that those were transaction charges that would be reinbursted within 3 bussiness days. Should've been told about those charges at the hotel.
Luxurious, Comfortable Stay
I stayed here for 2 nights in late March 2004, driving up from the DC area. Location is easy to find from the HWY, and it's 5-10 minutes in a car from the Princeton campus. Free and ample parking. Shuttle to nearby areas are provided, but at the last minute they were booked up.
We were booked at a corporate rate of $199/night, but we saw that AAA rate would have been about $100/night.
This was one of my favorite hotels. I appreiciated that though it is not a large hotel with large amenities, the important things were correctly identified and empasized:
1) clean, efficient, and modernly decorated lobby (leather chairs and tables)
2) one of the most comfortable beds('Heavenly beds' as they named it) and the impeccabily clean, luxurious, 300 thread count, matching, property fitted linens with extra pillows
3) great toiletries- quality soap and shampoo, great double shower head, and larger shower room
I'm a fan of modern, boutique hotels but this trip sold me on Westin hotels.
The hotel sits along inside a small, village-style mall that seems very recently built, with a bagel shop, a few outlet stores, and a food court that can be reached with 2-3 minutes of walking, where we found some junky but cheap snacks and eats. The hotel has a few restaurants inside. We tried the sushi place, but as with most hotel restaurants, it was pricy($20 for small sashimi plate, $5 seaweed side, etc) and tasted bland.
Deceitful, Dishonest Service
I am in the process of coordinating a Pakistani/Indian wedding at the Westin. The business methods for this type of wedding are dishonest, misleading and deceitful. Business policies are not disclosed fully at time of contact because the function must be arranged by the cater Mogul and there is no choice in which Pakistani/Indian caterer can be used. I stronly suspect the banquet and catering managers at the Westin are paid under the table for weddings booked in this manner by Mogul.
Once a contract is signed, hidden fees are tacked on. Westin refused to accept my business when I expressed disagreement with these deceitful practices and requested another caterer. You will not be treated as a respected client but rather a source of cash if you use this facility for an Indian/Pakistani wedding. Please rethink any event you choose to have at this facility.
A little tired
A rebranded Marriott which is showing its age. Peeling wallpaper, dark lighting, bar next to front desk so you smell the smokers as you're checking in. Restaurant and front desk staff were very nice. Overall it's actually not that bad, but needs updating. Not up to Westin standards.
I stayed there for my son wedding. The wedding was organize by them too. Everything was a disaster. The bathrooms were very dirty. The people were no friendly, specially the sell woman of the wedding package. After she got her money she became nasty. I will never recomen thuis place to anyone
TripAdvisor Reviews The Westin Princeton at Forrestal Village
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