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- Room service
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TravelPod Member ReviewsWestin Portland
I really like this Westin. Always great staff from valet/bell folks to front desk. The hotel is alway clean and they allow dogs and treat our dog nice.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Portland
Expensive but Service is Empty
I stayed here on my visit to Portland, which has a very nice and active downtown area complete with stores, cafes and restaurants. We took a cab from the airport to this hotel and were dropped off right in front, no one to help us at all. The staff at the desk is very dry, they don't even welcome one when walking in if you are wearing anything besides a business suit. So, if you can, ignore the SNOBS. We took the elevator up to our floor and had a room right by the shaft which prevented us from getting any sleep because it opened at all hours of the night. The rooms are rather nice, there is a business type luxury chair complete with a desk and two very large beds which were the "main theme" of the hotel according to their flyers. Well, the beds, blankets and pillows arent anything special to me, I've slept better on the ground but the bathroom is one of the best, roomy and with an extensive shower head that is very comfortable. Toilet is high powered and doesnt plug. Good lighting above sink. The location isnt bad, there's a few bars to get overpriced burgers at and a cheap dump of a bagel store in front that serves mediocre bagels but there isnt really anywhere to eat that is great. Don't eat at the hotel because it's too expensive and the food is very bland. I would stay here again only because of the room and the location, the staff is a MINUS and needs to work on improving relations so the price is really an issue. When we checked out, I asked for a cab to be called but the bellhop refused because he said he was "busy" and he just stood there on the cellphone which is part of the hotel staff "gear" and so I had to use a pay phone inside to call a cab! How absurd is that at a 4 star hotel??!@
Rooms great, service sucks
here's the deal. i stayed here for two reasons. 1. it was turkey day and i wanted somewhere nice. 2. my husband and i saved a bucketload at this great hotel in san fran, so we "splurged a little" here at the westin. that being said, i still got the room from a discount website.
this might be the reason i was treated like a discount guest. my husband and i are a mature twenty-something and i was really happy that most of the staff were as well. but holy cow, that changed pretty quick. the front desk was rude and short with me. the concierge "tried calling" several places for dinner and that no one was open. he would literally call places, wait for 5 seconds and hang up. some of these were places that i had already called and KNEW were open. he then proceeds to tell me how wonderful their (okay) restaurant is and how we can eat there.. eat there.. eat there. even when i asked someone else about "fast food" because my husband was ill and i just wanted something quick. i was sent there. c'mon people. just cause it's a fancy hotel doesn't mean that even business people won't want a burger to go. so be prepared for the push to their "new, renovated grill." the valets and forn staff just seemed like they had better things to do with their time than help me because i was in jeans.
the maids were also very rude. we stayed in one day and hung the do not disturb sign and she came back 3 seperate times to ask "are you leaving yet?" i told her the first time that we were NOT leaving and we wouldn't need the bed/sheets/towels remade/changed out. she got really upset with me, hollered about how she has to , and i said, i didn't wish to, and there insued a discussion. the next few days were very similar.
our sheets when we got there had blood stains on them, and i had asked them to be changed the next morning (you place a card on the bed when you would like them to be changed) and they were not. i got pretty disgusted for such a nice hotel and called the front desk. they assured me that since it was so late (we got in around midnight) that they would have someone change them the next morning. i asked if someone could bring me new sheets and they replied.. "tomorrow morning we will remake your bed with fresh sheets."
the bedroom was spacious and nice, the tv was a good size, the "heavenly bath" was also very nice indeed. i guess for what one would typically pay for this hotel, i would expect high claibur service. i've paid much much less and gotten much more fantastic service than here. i won't be staying at a westing again.
overall: ncie place to stay, if you don't ahve to deal with the staff.
Best service and sleep I have ever had at any hotel. Their matresses are amazing and the service is great. I would definately stay there again.
I stayed at the Portland Westin downtown just prior to Christmas 2003.
What a beautiful hotel. The lobby was gorgeous, the room was wonderful.
I loved the double headed shower! Everything about the experience was 'heavenly' as they say in their ads!
The Wonderful Westin
My husband and I spent two days in the Westin in downtown Portland this past week. What a wonderful hotel!! The staff was accomodating--especially one Michael Plavonic, who went out of his way to make our stay pleasureable. The bathroom and shower were great, and the beds --- oh, my! a down comfortor and no fewer than eight down-filled pillows covered the king-sized and most comfortable bed, made up with the finest of sheets. Robes were provided along with bathsheets if desired. "Very nice" doesn't do it justice.
Great showers, great location!
Title says it all! Would not hesitate to recommend this hotel. Great bagel shop across the street too!
Loved the Westin Downtown
The Westin Downtown was Beautiful, Quite and OH the beds are wonderful!! I couldn't believe the bathroom was all done in tile and looked like a designer bathroom. What a treat! The best part was the bed was so wonderful!
Loved the Westin
We got an amazing rate from Hotwire. Look for the "hints" in the description about the super comfortable beds. They're not kidding, the rooms were so luxurious, from the marble baths and two headed showers to the excellent coffee and coffee maker, and the enormous, plush bed. The TV was large and set in beautiful furniture. The exercise facility was pretty good and there were towels, bottled water, and exercise equipment available free of charge. I would normally prefer a boutique hotel but this was outstanding. Great location, too.
Great double shower head!
My husband and I have stayed in a number of hotels in Portland because our daughter lives there. We found this one to have very a friendly and accomodating staff, a great downtown location, wonderful bed, lovely decor, large bathroom, smallish room but adequate. The only downside was the soundproofing which didn't smother the sound of the plumbing, slamming of doors, or loud talking. We may or may not stay here again depending on what is available for a comparable price.
Loved this hotel
My boyfriend and I stayed at this hotel during a recent visit to Portland. The service here is outstanding, from the front desk, to the room service. I ordered room service, and I was told it would be an hour wait (because the restaurant Oritalia was very busy). Was I surprised, when 15 minutes later, room service appeared at my door. The Heavenly Beds are just that....heavenly. I had a hard time getting up because it was just so comfortable. The rooms are very cozy, and provide lots of amenities...mini bar, cable tv, a coffee maker with Starbucks coffee and robes. I would definitely stay here again if I come back to Portland
TripAdvisor Reviews Westin Portland
Travel Blogs from Portland
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