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TravelPod Member ReviewsWestin Philadelphia
The Westin Hotel was very nice but the staff weren't friendly and were rude. They were the only hotel to charge for wifi $13 pd and when I complained and said how ridiculous that was they said, "well in NY every hotel charges". She then said she would waive the fee which was nice but she had an attitude the whole time. When we left or came back from the hotel no one would greet us. When I asked them for a tourist map of Philly they just handed it over to me without even asking if we want any advice. It's the worst service of any hotel on our trip.
We got the hotel at a good rate so I would still go back there but if a similar hotel was available I'd go for that.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Westin Philadelphia
A Solid Hotel.
My husband and I stayed there just for an overnight. Although it was just for one night, we wanted a hotel that was a little more than "a place to crash" that did not cost a fortune as we were already going to spend a lot dining out (our main reason for going to Philadelphia was to eat at Morimoto). The Westin Philadelphia was the perfect place for our needs. It's a city hotel so don't expect all the frills that you may expect at a resort. The decor was simple yet elegant. I guess the hotel used to be the Ritz Carlton. The guestroom was clean and basic in a traditional way. The exercise room, although small, was nicer than I had expected. Overall, we had a very nice stay.
Elegant, classic Westin Hotel was great
The Westin Hotel was great during my husband's and my stay in early November. It is a very elegant, classic hotel, and the staff are very attentive and pleasant. We enjoyed the Westin's famous "heavenly bed"--very comfy! The Sunday breakfast buffet was very good--and not as expensive as some of the other city hotels. The location is great for walking to a number of destinations, although due to the cold weather, we caught cabs to go most places after parking our car at the hotel ($30 per day).
Feeling at Home in Philadelphia
We spent three nights in this elegant hotel. Beginning from our arrival, we we're greeted with welcoming and helpful staff resulting to a quick check-in. The room was beautiful and clean with numerous available amenities to make you feel right at home. From their truly "heavenly" bed to high speed internet access, to their delicious creme brulee delivered in style to our room, our stay was surely an unforgettable one. Although the view from our room was average (the dome of the adjacent mall), it hardly mattered considering it's fine location to many of Philadelphia's best attractions. This trip was puctuated with ease and quality service (extended and express checkout, baggage storage for that one last shopping trip). As students visiting Philadelphia for mainly academic purpose, we got more than what we hoped for. Excellent service deserves to be rewarded. This hotel gets our high recommendation.
Little Service Without a Smile
Again, the big fancy chain disappoints. Overpriced rooms, stuffy management, and poor service. Location is only good if you are there on business, terrible for seeing the true Philadelphia sights. Lots of better choices including a number of smaller hotels with good service.
Hated the management and security aspect
I stayed at the Westin at Liberty on Oct. 10 and 11,2003 while attending a medical convention there. After checking out I realized I had left my passport, plane tickets and cash in the elsafe of my room.
I requested entry back into my room as no had checked in yet i was allowed up with a new key. To my dismay, the safe was opened and empty!
The only person available to help me was the Guest relations officer, Carl. He refused to let me see the general manager of any else higher up. He told me the police would be there in 5 mins. I waited alone for one hour and a half with no action. He refused my request for another night stay so that I could follow up on this robbery. He said he would take care of the police report. trusting him and the starwood reputation I left for Los Angeles. Further calls to Westin were left unanswered. no return calls back to me were made until I cald the Police myself and reported the theft by phone from LA. I still have not received any official word from the Hotel Management re my case and think that they will only help me once i seek legal action. I think that this hotel does not live up to the tenets of hotelerie which is to take care of their guests. I give them a negative rating
Not worth the reputation and definitely not for children
My husband, 2 young nephews (3 and 7) and I stayed one night at the Westin in Philadelphia and we thought it was nice. The decor is very estately and sophisticated. We asked for a room with two double beds and they were much smaller than double beds, they were more like twins and this was very difficult with two adults and two children. We always stay at hotels with two double beds and found that there was plenty of room. Not here. When we got to our room, there was a pungent and unpleasant odor. We discovered that someone had vomited in the room on the carpet and instead of steaming the carpet they just spot cleaned it. We went to the front desk and they immediately changed our room and gave us complimentary breakfast the next day. The next room was much better, but very dusty. It appeared the room had not been service for a while. We called housekeeping for a shower cap and additional bath amenities 4 times and they never showed up. Breakfast the next day was very good, but not very child friendly (too stuffy). We would stay again at a discounted rate and we will leave the children at home.
Westin is Significantly Overrated
We stayed here for one night recently and were seriously disappointed.
After all we had read about the Westin, maybe our expectations were unrealistic -- but I don't think so. Call me crazy, but I don't think it's unrealistic to expect friendly and helpful people staffing the front desk; a well-cleaned room; amenities in the bath; or bathrobes.
Thank heavens for the bellman -- he was the only person there who knew what he was doing. And head's up -- early check-in is IMPOSSIBLE (according to the woman at the front desk, who announced this policy with some pride), altho you can get a very decent late check-out.
As expected, Westin's signature Heavenly Bed and Heavenly Bath with its dual showerheads and upscale toiletries were superb additions to an elegant hotel. The rooms were of good size and the bathroom was roomy compared to many downtown hotels.
Kudos to the friendly and supportive staff. When I asked for a late checkout the response was, "Sure, how late would you like?" And when I asked for 2 extra towels, I received 3 in a matter of moments.
Minor gripes include the lack of the supposedly standard robe, an HVAC system that failed to adequately rid the room of humidity (not horrible, but noticeable), and exorbitant garage parking rates (however, I was able to find much cheaper weekend parking on the street with little problem). Also, the on-site business center appears to be lacking and is unstaffed.
All in all, an excellent hotel in a great location with a very responsive staff.
I spent two nights at the Westin, Philadelphia. The room was extremely comfortable and well-appointed, and the hotel's location is terrific for walking Philadelphia - very central. The proximity to Rittenhouse Square enabled us to easily enjoy the shopping, restaurants and the park in that area. It was also an easy walk to most of the historical areas, to Reading Terminal Market and Chinatown. While the rooms, location, food and layout were all praiseworthy and contributed mightily to our great visit, the staff at the Westin gets my biggest rave. I was in Philly to visit the Children's Hopsital with my son, which was nerve-wracking, but the staff (and I mean everyone, from front desk and bellmen to housekeeping and concierge) were so helpful, so attentive to my son and I and so friendly that we managed to have a really great time. It was my first trip to Philly, and for my next trip, I'll be booking at the Westin.
Special rate at lovely hotel
Spent a very pleasant night there recently, enticed by a $99 special rate for a Saturday night. Hotel and staff were generally pleasant though the hotel seemed quite empty. Room and bathroom were very comfortable though there were a few minor scrapes and leaks revealing that the hotel isn't receiving the attention it needs. Location is excellent, view unexceptional and the Mall downstairs attractive.
TripAdvisor Reviews Westin Philadelphia
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