Overbook and bumped - The Mysterious Mr. Smith

I arrived to find out that my reservation had been cancelled by a mysterious Mr. Smith at my travel agency, Rosenbluth travel. I then called Rosenbluth and found out my reservation was not cancelled and that they have no one there by th ename Mr. Smith. When I complained that there management all I received was a rude response. Obviously they overbooked and were concocting the mysterious Mr. Smith. Stay away from all Westin Hotels. They obviously have slaezy corporate practices.

Limited parking but nice hotel

Westin peachtree plaza is a nice hotel. I love the bed. the view is wonderful. All of the employee were available to make my stay pleasant.

I do not like having to pay for local calls. I have been to hotels that was not have as nice and there was not a charge for warter. There were no drink machines. Most hotel give a small breakfast free. This hotel cost a lot and give nothing to show that they are happy to have your business.

Better off at a Holiday Inn!

While this hotel has nice rooms and very comfortable beds, I will never stay at a Westin OR any other Starwood hotel again!

First, you pay a nice chunk of change for a room. Well, that's not so bad, BUT, then they charge you $20 a day for parking and $3.00 for a 12 oz. can of Coke (from the mini bar, they don't have vending machines).

$3.00 FOR A 12 OZ CAN!!! Oh, and they told us it would be cheaper to buy the Coke from room service so we ordered a six-pack. Cheaper? NO!

It was still $3 per can! We paid $18 for a six-pack!!

To top this, I left a shirt in the closet. We called to have them send it to us. Oh, they'll send it to us...UPS C.O.D.!! This is 1 shirt, maybe $2-$3 to ship and they can't send it free?!?! It's cheaper than their cans of Coke!

Then they were going to charge us $4.00 per person to go to the lookout on the top floor. We had to tell them that we were staying in the hotel so they wouldn't charge us. They didn't bother to ask us and if we didn't know better we would have been charged $12 to ride an elevator and view Atlanta.

Besides the expense, their elevators and staff are unable to efficiently handle large amounts of guests. We waited 35 minutes for an elevator, and we were only on the 40th floor (72 floors total). Most times the wait was at least 10 minutes.

Now don't get me wrong, I have stayed in other 3 and 4 star hotels, but none of them were as bad as this hotel. It was simply not worth the money. Their pizza was also horrible!

The ONLY positve things about this hotel was the bed and it is a half a block from a MARTA train station.

For information on this and other Starwood hotels, go to Starwood's web site.

New Westin Customers...

I made reservations for the Westin online about three weeks before my stay. After making the reservations, I proceeded to look around the net for reviews and more information about this hotel. I was a little cautious after reading about poor customer service as that is what can make or brek a hotel in my mind. We arrived at approximately 2:30 (check in is at 3), so it was fairly busy. Even with the large amount of guest, every hotel employee we encountered was efficient and friendly. I was happy to see that if there ever was a problem with customer service at this property, it has been resolved. As far as the accomodations offered, I was more than pleased with the heavenly bedding and the stunning view. The one thing that I would recommend is for the spa (which offers massages) also offer an in-room massage.

Nice Hotel . . .

Stayed here on business a few times. Really nice, clean hotel connected to an amazing fittness facitlity (I was told it is one of the top 5 rated in nation ($10 bucks extra per day)). My only complaint is that there is nothing within walking distance of the hotel . . . . other than that, cant' go wrong!

Best Hotel Ever!

My husband and I went to stay in the Westin for our very first vacation together and I must say that was the most excellent hotel we have even stayed in and we will continue to use this hotel when we vacation in Atlanta.

Customer service nightmare

I shared a room with someone that had a different departure time than me. After he checked out, they locked me out of my room until I paid the bill. I still had 3 hours until check out time and all of my personal items and clothing was still in my room.

Excellent Get away

I have never been to a more fantastic place. My husband and I stayed at the Westin Peachtree Plaza for business. The rooms were booked for us and we were just to arrive. I can't say enough about the hotel, the staff and the people in Atlanta. They sure know how to treat people. I am seriously considering planning a trip, just for pleasure of course, with our friends, to visit your great city. I am aware of other Westin Hotels since scanning the net. When planning a vacation, from now on I will be making reservations at a WESTIN HOTEL. I am still on a high from the great time we spent at the hotel and the city.

THANKS FOR THE HOSPITALITY

The Best Hotel in Atlanta

The Westin Peachtree Plaza in Atlanta Ga is a truly wounderful hotel. From the view to the staff, every aspect of my stay there was enjoyable. First, the staff is knowledgable and polite. Next the rooms are a bit small, but the heavenly bed and shower, as well as the view are exquisite. Lastly, the restaurants are delicious and very well maintained.

Whuzzup with Westin?

Portland OR, Palo Alto CA, now Atlanta GA: three consecutive Westin stays in facilities that are sharply undermanaged, with inept staff and a sharply lower quality of

service. There are still some nice ones, but is Starwood pushing them

down the food chain? -- It wasn't so much the bad air conditioning or

the messup with the room key or the futzing around as it was that the desk staff and service staff on the phone just seemed clueless and unhelpful. THis in the middle

of the huge ALA conference that they bid for years in advance.

Ranking it a 3, but Westin should always be at least 4 and often 5.