The Westin Minneapolis
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TravelPod Member ReviewsThe Westin Minneapolis
Great hotel. Everything at your finger tips and great location. The restaurant is stunning and service fantastic.
Would recommend for anyone going to Minneapolis.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Westin Minneapolis
Best Hotel in Minneapolis
Brand new hotel in downtown Minneapolis (though the city is literally empty on the weekends). Really nice modern rooms, great flat screen tv, and of course, an amazing Westin Heavenly bed. The service was really lousy, though it is a new property and most new properties have some growing pains. BANK restaurant is quite good. This is for sure the place to stay if you happen to be in Minneapolis
Service not up to par
I am a Starwood Platinum member so I've been to plenty of Westins. On the surface, a nice hotel-- standard westin rooms, very solid workout room with free gatorade drinks available to those who work out. However, this hotel was severely lacking in the details, particularly service. First off, there were a few towels with toothpaste stains on them when I arrived. Not good.
The valet wait to pick up your car is agonizingly long. I was told 15 minutes, so I allowed ample time before I arrived to pick up the car. I waited another 10 minutes on top of the 15. They need to work to speed this up.
Most irritatingly, early in my stay, on July 13th, I informed a front desk attendant that I would be possibly checking out a day early. He said that as a platinum member, there would be no problem, no charge, as long as I let them know. Five hours later, I informed the front desk that I would be in fact leaving early. He said I would be charged $100. I told him I was informed earlier that there would be no charge, and he went and talked to "someone in the back room." After waiting for a few minutes, he said there was nothing to be done-- I would owe $100. I wasn't in the mood to argue, and in the end, perhaps this was hotel policy, but why was I promised earlier that this would not be a problem? The earlier attendent should have put a note in my file on the computer.
Service entspricht nicht den Erwartungen
Ich bin ein Starwood Platinum-Mitglied und war in vielen Westins. Oberflächlich betrachtet ist dies ein nettes Hotel, Standard-Westin-Zimmer, guter Fitness-Raum mit kostenlosen Sportgetränken für diejenigen, die die Geräte benutzen. In diesem Hotel wird jedoch kein Wert auf Details gelegt, insbesondere nicht auf den Service. Erstens hatten einige Handtücher Zahnpastaflecken. Nicht gut.
Der Parkdienst braucht ewig, bis man sein Auto bekommt. Mir wurde gesagt, die Wartezeit betrage 15 Min., weshalb ich das einkalkulierte. Ich wartete weitere 10 Min. Das muss sich ändern.
Was mich besonders gestört hat ist, dass ich dem Empfangspersonal gleich am Anfang sagte, dass ich möglicherweise einen Tag früher abreisen würde. Mir wurde gesagt, dass dies bei einem Platinum-Mitglied kein Problem sei und es auch nicht mehr kosten würde, solange ich das sagen würde. Fünf Stunden später sagte ich am Empfang, dass ich tatsächlich früher abreisen würde. Mir wurde gesagt, dass ich 65 EUR bezahlen müsse, woraufhin ich sagte, dass mit vorher gesagt wurde, dass ich nichts zusätzlich bezahlen müsse. Er verschwand, um mit jemandem zu sprechen. Nach einigen Minuten kam er wieder und sagte, dass nichts zu machen sei und ich die 65 EUR bezahlen müsse. Mir war nicht nach Streiten zumute und vielleicht entsprach dies den Richtlinien des Hotels, aber warum wurde mir vorher gesagt, dass dies kein Problem sei?
Der Mitarbeiter, mit dem ich früher gesprochen hatte, hätte im Computer einen Vermerk anbringen sollen.
Nice hotel and very dog friendly
We just spent 4 nights at the new Westin Minneapolis. We also brought
our small dog along for the journey while we were in town for business and family time. We were very pleased with most things at the hotel and I would go back.
The hotel lobby is wonderful, it actually is the restaurant and bar all opened up into one space. The design is very modern mixed with alot of the very old bank that used to be there. The openess of the space is fabulous and great for a drink or dining. The music is a mix
of techno and ambiant jazz and it seems to be a hot spot in the evenings for the classic drinkers to come and hang out. Fresh squeeze
juices and limes were used to make the drinks...a nice bonus. Friday and Saturday nights were packed when we walked thru. The staff was very friendly and helpful although the concierge was not up to par as most are. Everyone question asked went unaattended and unanswered.
We kind of felt they were clueless as other reviewers have said...a smile would also be nice. All other staff we encountered were terrific. Everyone treated the dog wonderful and it put us at ease because traveling with a dog can be tricky in an urban setting. They brought her up a heavenly bed, even though she slept in our heavenly bed every night and they also brought up a beautiful water and food tray for us to put her food in.
The rooms were very comfortable..The refrigerator could have been colder and they didnt restock the mini bar like a 4 or 5 star hotel would. They also had issues with getting on wireless internet. The Lightrail is right around the corner of the hotel so if you dont need
a car which we did, its a great way to get downtown in 20 minutes for
1.50. The valet guys were fantastic and were always on the ball. They
always had a smiles and our car delivered quickly. The location of the hotel is close to everything downtown and is a great addition to the hotels in the area....we will be back!
Nettes Hotel und sehr hundelieb
Wir haben vier Nächte in dem neuen Westin Minneapolis gewohnt. Wir haben unseren kleinen Hund auf diese kombinierte Geschäfts-/Erholungsreise mitgebracht. Uns hat fast alles im Hotel gefallen und wir würden wieder hier wohnen.
Die Lobby ist fantastisch - es handelt sich um Restaurant und Bar alles in einem. Das Design ist sehr modern, vermischt mit vielen Aspekten der alten Bank, die hier mal war. Der offene Raum ist fabelhaft und eignet sich ausgezeichnet für einen Drink oder fürs Abendessen. Die Musik ist eine Mischung aus Techno und Ambiant-Jazz und am Abend scheint dies ein beliebter Ort für die klassischen Trinker zu sein. Die Drinks wurden mit frisch gepressten Säften und Limonen zubereitet - wirklich ein Bonus. Am Freitag- und Samstagabend waren viele Leute hier.
Das Personal war sehr freundlich und hilfsbereit, obwohl der Concierge meistens zu wünschen übrig ließ. Unsere Fragen wurden nicht beantwortet und nicht beachtet. Wir hatten den Eindruck, dass das Empfangspersonal unwissend ist - wie auch schon in anderen Beurteilungen erwähnt wurde. Ein Lächeln wäre auch nett. Alle anderen Mitarbeiter waren ausgezeichnet.
Alle waren nett zu unserem Hund, was für uns wichtig war, da es schwierig sein kann, in einer Stadt mit einem Hund zu reisen. Sie brachten ihr ein komfortables Bett, obwohl sie jede Nacht in unserem komfortablen Bett schlief und sie gaben uns auch einen wirklich schönen Wasser- und Futternapf.
Die Zimmer sind sehr komfortabel. Der Kühlschrank könnte kälter sein, und die Minibar wurde nicht aufgefüllt, wie das in einem 4- oder 5-Sterne-Hotel der Fall wäre. Die drahtlose Internetverbindung bereitete auch Probleme.
Die Light Rail ist direkt um die Ecke. Wenn Sie also kein Auto benötigen, können Sie in 20 Min. für 1 EUR in die Stadt fahren. Der Parkdienst war hervorragend und aufmerksam. Sie hatten immer ein Lächeln auf den Lippen und wir mussten nie lange auf das Auto warten. Vom Hotel aus ist es nicht weit in die Innenstadt.
Das Hotel ist eine gute Ergänzung für die anderen Hotels in dieser Gegend. Wir kommen wieder!
Schönes Hotel - Personal ein bisschen unbedarft
Ich habe an einem langen Feiertagswochenende im Westin Minneapolis gewohnt. Tolles Hotel in Superlage
Die Zimmer sind wirklich schön, die übliche Westin-Qualität. Ausgezeichnete Betten und wunderschöne Bäder.
Das Personal ist nett und angenehm, aber ein bisschen unbedarft. Sie schauten einen manchmal ein bisschen erstaunt an. Ich weiß nicht, ob das damit zu tun hat, weil das Hotel neu ist. Ich würde vorschlagen, dass das Management Schnellkurse in punkto Kundendienst und Umgang mit Kunden hält.
Die Lobby ist schön - eine renovierte Schalterhalle einer Bank aus den 1940er Jahren. Bar und Restaurant waren gut. Ich würde wieder hier wohnen!
Beautiful Hotel - Staff a bit clueless
Just stayed at the Westin Minneapolis over the long Memorial Day weekend. Great hotel and location. The rooms are great, standard Westin quality. Great heavenly beds and heavenly bathrooms. Staff is nice and pleasant but a bit clueless. Frequently had that deer in headlights look. Don't know if this is because the hotel is so new or what. Would recommend that management hold crash courses in customer service skills and customer interaction. The lobby is beautiful - a restored 1940's bank lobby. The bar and restaurant were good. Would stay here again.
Disappointed but not dismayed by the new Westin
Minneapolis has just gotten it's latest upscale hotel property in the form of the new Westin hotel, that opened up this week on the former site of an old bank. I went with a friend in early May initially to grab drinks and check out the restaurant. We spontaneously decided to check into a room for the night to savor the whole experience of the hotel. We got a $299 room rate as walk ins - after checking, we found this rate was also available as the "internet" rate.
"Savor. Experience. Share" is the theme of the restaurant and we did all 3. The hotel takes advantage of its location with it's gorgeous bar/restaurant, appropriately named "Bank" that takes up the space where the former bank used to operate. The seating is smart - lots of individual seats with views into the kitchen for single travelers, a large bar area with bar and lounge areas and a moderately sized restaurant all fit nicely into the space. One very cool feature is the private "lounge" rooms - small rooms with couches, pillows, TV where Guests can relax in a private atmosphere for drinks, dinner or dessert for a minimum fee that is waived with a very reasonable food and beverage minimum. There are also several small private dining rooms. My companion and I enjoyed cocktails and several selections from the menu - appetizers, mains and desserts. Overall the food "concepts" were original and innovative, and all the dishes were beautifully presented, but the overall execution of the dishes left something to be desired. Was probably just a question of the "newness" of the menu and the space - after all this IS Week 1. I would go back in a few weeks to try it again.
ROOM: We decided spur of the moment to spend the night and after a short delay to find an "appropriate" room (several of the floors were still not open), we were given a corner room on one of the higher floors. And here is where the Westin disappointed. The rooms are large - especially the bathroom. In fact the bathroom is too large - an inefficient use of space has a huge room with a small toilet, sink and shower and LOTS of wasted space. You can actually hear echos. The room itself was large, but for $299 I was expecting an AMAZING room similar to the upscale hotels in the area - Marquette, Grand, Graves 601. For the money, this room was a disaapointment. Fixtures, although new, were standard and not the "luxury" quality we expected for the price. Again, room space was large but inefficiently used - we felt there was a lot of empty space and felt decidedly "mid-level" in terms of fixtures and appointments.
SERVICE: Again, this was Week1 but I'd give the staff 5 stars for friendliness, willingness to help, connecting with the Guests and dealing with the "newness." Once everyone gets a bit more "settled" I think it will only improve.
Overall, although I enjoyed the hotel, for $300 I think the Westin is a nice, upscale hotel, but it doesn't quite "take it to the bank" as a luxury hotel option in Minneapolis.
Restin' at the Westin
My girlfriend and I stayed at the Westin from 5/4 - 5/7. The property just opened on 5/3 and we were excited to stay at a brand new hotel. We were in Minneapolis to see some baseball games (Red Sox v Twins).
The property used to be a bank in the Financial District of Downtown Minneapolis. It is very well situated near mass transit and with the Skywalk through its second floor. Good for both business and leisure travelers.
From MSP (Minneapolis/St Paul Int'l) we took a cab and it cost $40.00 with tip. We considered taking the recently built Light Rail, but we weren't sure where the nearest station would be in relation to the hotel. As it turns out, the Nicollet Mall stop is one block away, and it only costs $1.50...so consider taking the Light Rail to the Westin from MSP.
Arriving at the Westin, we were very impressed by the lobby area. It has approximately 50 foot ceilings with great woodwork and marble throughout. The restaurant and bar are the first things you see, with reception in the back of the lobby to the right. The restaurant had good food from what little we had there (only one breakfast, and it was scrumptious). The kitchen is visible from the restaurant, and I thought it was a nice touch. They maintained a lot of the old financial institution's feel. The restaurant is named the Bank, and one of their wine cellars is an old vault. They also have meeting rooms downstairs, and one of those was an old vault as well, complete with thick metal safe door.
Check-in was very pleasant. The desk staff was very friendly and helpful, and took good care of us, answering our numerous questions. We then went to our room to unpack. We were upgraded to a "premium deluxe" (room 615) and we were very happy with it. The room, and the entire hotel, still has the "new car" smell as everything is brand new. Complete with 32" LCD HDTV, "heavenly" king bed, good sized desk, well stocked mini-bar, 2 chairs and sofa, we were impressed. The closet was a little small though, and there wasn't a lot of drawer space, but we didn't mind, as we didn't pack very much. The bathroom was nice, with a terrific dual head shower. The door to the bathroom was a little awkward though. The door didn't open all the way, and it tended to get in the way. We thought a pocket door would have been a better design for this space. Also, the shower leaked on to the floor, but only a little.
Next we went to the bar. All of the bar staff were great (Andy, Gabriel, and Jim especially). They mixed very tasty drinks (we recommend "The Bank," the "Espresso Luxurio," and the Mint Julip), and they were great to talk to; made us feel like we were back home at our local pub. The staff was probably the best feature of this property. All the staff should give themselves kudos. They were always very proactive to make sure our needs were taken care of. For example, we needed a cab, and since the hotel is so new there was no taxi stand. No problem. The bellhops hopped to it and ran blocks away to bring a cab to us. Another example, when we were leaving, my girlfriend and I were discussing packing, etc, and the bellhop, hearing our conversation, asked if we needed any help with our bags, or transportation, etc. SUPER helpful, professional staff!!
After a few drinks we were ready to go to the Dome and watch our Red Sox beat the Twins...and they did! We came back and had a few more drinks before bed. We were still hungry and decided to get room service (24 hour room service). I got a club sandwich and my girlfriend got a pulled Amish chicken sandwich. It took 40 minutes to arrive and it was TERRIBLE. Stay away from the "Late Night Menu." It seemed to be pre-made, and made airline food seem gourmet. Mine was pretty much white Wonderbread and wasn't toasted, just seared on the outside, but still very soft. I asked for no tomatoes...got tomatoes and they made the bread soggy (especially b/c it was pre-made). My girlfriend's was ok, but not nearly what we expected from the Westin.
I complained the next day, telling the concierge (Tom) that they should not offer 24-hour service if they can't deliver a product that is deserving of the Westin name. The food was an embarrassment. I told him I understood this is a new hotel, and a realized there are going to be some growing pains. The concierge was very concerned and promised to issue a refund for the room service (I saw it was refunded when I checked out) and he promised to advise Management about my concern(s). I also informed the concierge about some of the other small items that we noticed, and he took good notes (no bottle opener or corkscrew for the mini-bar, clock radio wasn't plugged in, etc). I hope they take my concerns about their room service to heart. They really need to think about their late night menu and either improve it a LOT, or get rid of it. It wasn't room service; it was room disservice.
To summarize: this is a new hotel, and there were some small hiccups while we were there. I am confident they will fill in the gaps and get the small things right. I am giving this property good marks because of the space, the location, and the comfort of the room, but especially because of how wonderful the staff is.
TripAdvisor Reviews The Westin Minneapolis
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